I wish to thank Mr Himanshu Rastogi for taking me through the process of securing my mortgage…read moreoffer. From my very first meeting in Aug 2017 at the Ealing Branch to a follow-up-care phone call I received just a few minutes ago (Janu 2018), Mr Rastogi has been so caring, courteous and has always maintained the highest level of professionalism. He has not only remained honest but managed my expectations well when giving me mortgage advice. I have been overwhelmed by the additional help and care that Mr Rastogi has shown whilst I looked for a suitable property to purchase. He often went out of his way, at no extra cost, to search for properties and sent me email links to properties matching my criteria, he even spoke to estate agents on my behalf - a task that can be rather daunting at times. This is an exceptional service and a wonderful example of 'understanding the needs of ones client' The 'life time' membership fee is well worth it if you are fortunate to have Mr Rastogi looking after you. Mr Rastogi is an asset to not only Barnard Marcus but to the sector and I will definitely continue to use the Financial Broker Services of Mr Rastogi into the future. A happy customer :-)

Oh wow, another person dealt with Bahrul at Barnard Marcus. I last spoke to him a few years ago…read more Bahrul is one of the most incompetent & dishonest people I've ever had the misfortune to meet. Usual story of things not working & not being fixed, losing keys, losing paperwork. He got the names of people he worked with wrong (obviously my name too), couldn't use his work phone, computer, printer. He was always shabbily dressed and stank of stale cigarettes and strong body odor. The fees levied before even signing up for the 12m lease were outrageous, but I foolishly didn't question them at the time. It turns out some of them were simply made up and those that were "standard" the prices wildly inflated. Even signing up the lease required me to make 30-40 phone calls over about 6 weeks. He would constantly promise to do XYZ by the end of the day/week etc, and never did anything. Let me stress this, ANYTHING. I had to literally go into the agents multiple times to sort out the most basic of things because he was so disorganized and incompetent. During the lease, multiple issues were never fixed (leaking roof, broken/leaking radiators, apartment never cleaned before moving in etc). Even paying the direct debit required hours of my time because they "deleted" it after 2-3 months. After 12 months, Bahrul called to ask if I wanted to extend the lease (I did for 6 more months, but the owner was going to let me stay on a rolling basis). He said I had to pay the extension fee of £150. I said I wasn't going to do that. I got another call 10 minutes later saying if I paid within 7 days I could get a discount. I then asked Bahrul if I had to pay this fee, because it seemed they had just made it up. He finally admitted it was an optional payment. I said I would take the option to not pay it.