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Recommended Reviews - The Home Depot

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Kitchen Backsplash

I wanted to thank Roscoe that helped me at the S. Progress store in Meridian. I needed to pick out a different grout color for our kitchen project and Roscoe was very generous with his time in narrowing down the right color. He gave me good advice and answered all my questions. The project turned out looking exactly how I had hoped! It is very hard to find great customer service these days, so thanks again Roscoe for going above and beyond!!

Support wheel is loose...
Karl F.

We bought a refrigerator on November 22 to be delivered December 9th. I decided to call (1-877-946-9843) the day before since we didn't get a call that day as promised. I talked to an individual and was on hold for almost an hour when I was disconnected. Next, I called the local Meridian store to explain the situation and was promised I would be called back, this never happened. At that point I called the other number again where I was eventually transferred to another individual where I called (1-833-452-2893) which is Appliance Delivery, there I finally was told the fridge would be delivered December 15th, 6 days after the initial delivery date. The fridge was delivered, it looked good, no visible damage and everything seemed to work, (Water, Ice maker, lights etc) The next morning there was a very loud rattling noise which I eventually found to from under the fridge. While checking this out I discovered the front wheels that support the fridge where loose, not supporting it. Then I called Whirlpool where I was again told I need to talk to Home Depot delivery which I did only to find out I have to wait until January 13th to have someone come out to look at the problem. Researching this I've discovered the fridge should lean to the back slightly which is the opposite of what it does. Overall a VERY disappointing experience with the whole purchase, next time I will be looking elsewhere for any appliance we may need.

Beautiful flowers even late in the season
Dustin B.

Like many places I have to rate it for the goals the establishment is trying to achieve rather than what I would prefer. It would be like going to a greasy spoon and expecting it to be a five star restaurant; it's just not going to happen. What Home Depot attempts to accomplish is to provide home appliances, tools, and materials at low prices. It accomplishes this goal quite well. Is the service great? That depends. Do they help you find items in the store? Yes. Are they courteous? Fairly. Do they ask you if you need help every time you see them? Yes (which is good and bad). Will they provide expert opinions about what works for your project? Not really. If you need that help you should probably go to a local store. The store itself is well maintained. They have an app that lets you quickly find what you are looking for and locate it in the store. It gives the aisle and bay number, so it's very quick. And it avoids the need for human interaction which I prefer at these stores. One weak point is they don't have as nice of a selection of home decor items, such as lights, etc. Lowe's is a better option for those items.

Kat D.

This Home Depot location is really awesome. Their customer service is always on point and they go the extra mile. For example, this past week we have had temps over 100 here in Meridian. It's been miserable. When my husband mentioned that we needed to stop by Home Depot to get some blackout blinds I was less than enthusiastic. But his promise of dinner out was just enough persuasion to get me into the car! As we walked into Home Depot we were greeted by an employee standing next to a large chest freezer offering free cold bottles of water. It was such a great gesture & I was really impressed.

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1 year ago

Bad customer service they had me wait for 20 minutes and no one came to help me after I told them twice

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The Home Depot

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3 years ago

Helpful staff. Low prices. Usually have what I am looking for.

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12 years ago

This Home Depot is full of friendly helpful folks. It's really a great store. I prefer it to Lowes.

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8 years ago

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