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The Grove at Canopy

5.0 (2 reviews)
Open • 9:00 am - 8:00 pm

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1 year ago

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St. Augustine Plantation

St. Augustine Plantation

2.6(5 reviews)
4.3 mi

I am extremely disappointed in my experience with St Augustine Plantation Assisted Living. I posted…read moretwo weeks ago about pulling the emergency cord for a nurse and 55 minutes later someone came into Mom's room to check on her trash....who finally alerted the nurse. My sweet mom passed away a week ago today. Last weekend my family and I were told to take what we wanted out of Mom's room and leave the rest, and to place any garbage in the hall and they would take care of it. On Monday we were told by Meagan that the weekend staff did not know what they were talking about and we had to clear the room out. Pretty upsetting that the weekend staff "doesn't know what they were talking about" as Meagan said. I am just now leaving my mother's room. All the trash we were told to put on the hall was pushed back into her room. They took the soiled sheets off of my mother's bed and left them on the floor for me to take care of. While I was in the room a staff person came in to take her cable box. I told them how disappointed I was that after my mother lived here 9 YEARS they stopped with housekeeping the moment she died. Please keep in mind that we have paid for the room thru the end of the month. To add insult to injury I was told we could not use their trash dumpster. If you are looking at placing your loved one at St. Augustine Plantation please contact me first. It has been a horrible experience.

If I could give zero stars, I would. My grandmother lived here for roughly 9 years. The staff has…read moremaybe 2 good people there. Megan, the manager, goes back on any word she gives and is a liar. Please do not send your loved ones here. My grandmother passed away a week ago yesterday, I know she's in a better place. But the way the staff dealt with my mom and my aunts is disturbing. Throwing her dirty sheets on the floor for my mom to clean up. Taking her trash back into her room for my mom to clean up AND told my mom she isn't able to use their dumpster because the "kitchen" may need it at some point. Fucking ridiculous. You all should be ashamed of yourself. NO compassion for the family members and their loss. Megan, should be fired.

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St. Augustine Plantation
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The Grove at Canopy - assistedliving - Updated May 2026

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