Update:
The owner did put in the correct matte at no charge but not before mentioning that she couldn't believe anyone would seriously pick the matte that we did for the print not once but on THREE occasions!
Once when we called to try and understand what happened. The second time when we dropped the piece for it to have the matte replaced and the THIRD time when we picked up the piece with the correct matte added!
My husband was trying to give her every opportunity to gracefully make the change but she kept telling him in not so many words that his taste sucked.
#CantMakeThisUp
I bought my husband a limited edition print recently as a present and we brought it here to have it custom framed.
My husband spent time with the store associate picking out the exact frame and matte color. We paid up front as was their policy. When we picked up the artwork, the final framed art wasn't what we picked out. The frame was correct but the matte was not. We picked out a yellow/gold matte and they used a black matte.
Anyone who orders custom framing does so because they want something specific. Not getting what you pay for is not acceptable. read more