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    The Golden Broom

    5.0 (1 review)
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    Services - The Golden Broom

    Carpet cleaning

    Home organization

    Deep cleaning

    3 More Services

    Move-in or move-out cleaning

    Regular home cleaning

    Upholstery cleaning

    The Golden Broom Photos

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    1 year ago

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    The Cleaning Authority - Area maintained by The Cleaning Authority

    The Cleaning Authority

    (14 reviews)

    The team did not complete the rotational tasks on two separate visits, so I did not get what I paid…read morefor. When I called them about this, they wanted to send the team back but instead we agreed it would be fine if they completed the rotational tasks on all rooms on their next visit. When it came time for the next visit, they told me I would be upcharged. I tried to remind them about my previous calls but they insisted there would be an upcharge. I cancelled their service. Their employees were late arriving and lacked proper training. One of them did not even know what a baseboard is.

    Is there a less than 1 star? I agree with several other reviews I have just read, the management…read moreat The Cleaning Authority needs work. I've had them for five months. I had to call management more than one occasion because my house was not cleaned well. The last time I called which was a week ago I told them I was done. I was asked why by Tiffany, and I explained to her how terrible the cleaning has been the last several times. We're supposed to have your rooms additionally cleaned at different times. The last time was my kitchen, they were supposed to pay extra attention to things like furniture in those areas, range hoods, baseboards etc. none of that was done. I have pictures and video of me looking at it after I returned home to grease on top and under my range hood. My chairs were never dusted, except for one. Baseboards in all three of the bathrooms were never wiped down. And the sink was not touched in one of my bathrooms. She said she how sorry she was and she would return my phone call the very next day or the owner would return my phone call very next day. When asked how she could make amends for this I told her I wanted part of my money back since I only had a partial clean. It took a while to get a call back, but after my review I did. Tiffany was very sorry, and after some discussion said she would have the owner call me. I wanted a portion of my Money back.....Tiffany said she would relay my message again to the owner, however it's in the print of the contract that they do not issue refunds. I told her it's in very bold print in all of your advertising that satisfaction is guaranteed. The owner finally did call, and after much discussion agreed to give me a portion of my money back to his discretion. With the understanding I would revise my review. I agreed, that I would add to my review that he did call me back and we did finally resolve this issue. This was a lot of work for a little bit of money! The cleaning is less than subpar. Save yourself the time and the energy. Wendy Copenhaver

    The Golden Broom - homecleaning - Updated May 2026

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