Disclaimer: Our youngest child is a former student at this location. I am writing this review after we withdrew him for fear he would be mistreated had it been posted while he was still enrolled.
There are so many reasons to avoid this facility, it's hard to pick just one. So, I will list as many as I can stomach.
1. Despite what the clueless administration will tell you, The Goddard School in Rock Hill is NOT A NUT-FREE FACILITY. This is of utmost importance to us because our child has a fatal peanut allergy. A few days before Halloween, my husband found a bag of Snickers on a table in our child's classroom, well within reach of any child that can walk. The highlights:
- Two of our child's three teachers either didn't know he was allergic to peanuts or didn't think it was severe.
- The teacher who didn't know about the allergy was also unaware he had an EpiPen.
- When I initially spoke with the education director (and it pains me to give her that much credit, she is so appallingly unprofessional), she threw the teachers under the bus, never apologizing or taking any responsibility for the egregious training issues.
- The education director followed up with me a few days later as I was walking to my child's classroom. She began speaking to me while I was walking in front of her. Never addressed me by name. I only turned around when I heard her say the name of the main teacher in our child's room. I listened to her, wondering how on earth you could even justify their flip attitude about my child's life, still not apologizing, when she takes the tone of an insolent teenager and walks away. I said, do you not like the response you're getting from me? She said, no, you're rude. Excuse me??? This happened right in front of the owner's office. It is important to note that this person and the owner are soooooooooooo obviously BFF's and they run the school like it's their own little clubhouse. My husband would call this a "vanity business," one where the owner has too much money and is sorely lacking in sense.
- Dumbfounded, I picked up my child and left. Once I was safely out of the parking lot, the owner called me. I am embarrassed to say that I cried during this conversation. The combination of sheer rage and fear that I was leaving my child in the care of women who were so uncaring completely unraveled me. The owner never apologized for the nuts, her BFF calling me, a customer, rude. I was told that we all needed to treat each other with respect. I wholeheartedly agreed. I suggested that the education director get some customer service training because she obviously has no idea how to treat one. In response to the concerns about my child's allergies, the owner replied was that there were children at the facility with much more severe allergies than his. Wow.
And yet, we stayed! Doormats! The only justification was to keep the child from the horrible transition to a new daycare. My husband met with the owner the following week and finally wheedled an apology out of her. He requested the education director apologize to me. Never happened.
2. The gross lack of professionalism from administration. In the 7 months our child was enrolled at The Goddard School in Rock Hill, the owner never once spoke to me...until her little friend called me rude. We pay this place $995 a month and the owner can't be bothered to speak to a parent?
3. The education director needs to be FIRED. She called me rude, she doesn't respond to emails, and the best is yet to come: someone from the office sent a list of Christmas gift ideas to the parents. The first list? Was for the owner. Tacky tacky. Second list? The education director, who stated one of her favorite stores was VICTORIA'S SECRET. There were also lists for the assistant education director (didn't know they had one), and the cook. And the teachers' lists? At the end. Which brings me to my next point...
4. The administration and teachers do not get along. Instead of getting an extra bathroom in our child's classroom (there is one toilet for almost 20 4-year-olds), they are focused on making the facility a toy testing center. Who cares?! The teachers were not pleased with this additional and meaningless workload that was dumped on them. But the girls in the office aren't doing the work, so what do they care?
5. Once outside time dwindled due to the weather, we were asked to provide a cup for our child to drink water out of during the day...presumably so the school wouldn't have to pay for them. Again, tacky. For a grand a month, I shouldn't have to bring in a cup for my kid to get a drink of water.
6. The last straw was this week, just the education director needling us about the sick policy. But you know what? I've had enough of her smart mouth and pissy attitude. I hope the word gets out and the school loses more business before they really hurt a child. read more