Great for Chelsea girls, Austique is a sweet boutique that stocks a lot of dresses and other girly…read morefashion. But while some pieces are a bit too precious for me, Austique's roster of designers is quite unique and usually exclusive to the Chelsea area. The shop started out with a focus on Australian labels, and while they have since cast their net wider, you'll still find an interesting range of Aussie designs (including my fav, Camilla and Marc). They also have gifty items/accessories (scented candles, lux slippers, cashmere gloves etc) and a great lingerie selection upstairs.

Beautiful clothing collections in a beautiful store - great atmosphere to shop in - and love that I…read moresave every time I shop with my StyleCard!

This shop has a relatively limited selection of garments in womens section and even less in mens…read moresection, most of these are in S size or its equivalents (for women) add to that the fact that there are many designer outlets up and down London and you might think this is a shop not worth considering. All these info would give you the impression that this is shop not worth a visit, but you can't be more wrong. Every single piece seems ( I would say actually is) handpicked by someone who have a great taste in clothing and this is what makes this place stands out. If you want a one stop designer outlet where you wouldn't be confused with lots of stacks of different clothes, this is the place to be. The only confusion you will have will be in which one you are going to pick.

As a woman it's very rare that I get to feel the child-like excitement I did as a girl but as I…read morewalked through the Chelsea Hall doors and down the long corridor seeing what was ahead of me, I felt those emotions streaming back (it was like discovering and exploring your mum's wardrobe and make up for the first time - you understand ladies?) You literally can't help but be wowed by the grandeur and history of the building, the wall to wall beauty, the bright and dazzling colours, the array of materials, the sparkle, the smells, the shapes - it's literally jaw-dropping, and I loved every minute. One thing to note about Frock Me Vintage Fashion fair is that it only takes place once a quarter, but boy oh boy, do they make the most of this fantastic location and gathering of fashionistas! No corridor is left unattended (there's a lot of corridors), no wall untouched, no free spaced not filled! There are so many truly wonderful pieces of clothing, jewellery, and bits and bobs to discover you need a good few hours to truly make the most of the experience! I began looking at some items and then I realised the reason that this fashion fair is located in Chelsea. These unique and beautiful items are not cheap by any stretch which you do kind of expect for vintage but I wasn't expecting prices to be this high - around £150 plus for the majority with a few hidden gems for a lower price. I found the most stunning dress (blue silk with delicate cream lace - just beautiful) but sadly it was £180 so I had to settle for the dream of what would have been! I did however purchase an angelic, flower printed hand mirror (the kind you see in Pride and Prejudice or image Snow White to have), sure I didn't need it but the little girl in me was screaming out, so I spent the £17 and I believe it was £17 well spent - it'll definitely be something I pass on to a daughter or god daughter - but for now It's taking pride of place on my dressing table. The only other slight negative I have is that some of the vendors were quite grumpy but it was later in the day so they may have had a very busy morning and long day! The vendor who I brought my mirror from however, June, was lovely and even gave me a voucher so that I could come for free next time! Overall, the experience is just wonderful for anyone who has even the slightest interest in fashion and for just a £4 entry fee it is more than worth a visit. I will definitely be back!

From the owner: Frock Me! is the original London vintage fashion fair with a huge cult following, established in…read more1997. Held at the historic Chelsea Old Town Hall on the King's Road (and at Kensington Town Hall for our larger events), it is widely regarded as the best event dedicated to vintage fashion in the UK.

I love the physical space of this location, and the selection here is terrific! I love shopping in…read moreLondon - the fashion is always more interesting and there is a great range of products at a reasonable price range for the quality you get. This store does not produce the typically "mass market" merchandise. Their sales (try just after Christmas) are worthwhile - lots of great finds for discounted prices. Surprisingly, the service is very attentive and willing to help and accommodate you - this is highly unusual for anyplace in England! A must visit if you're looking for some great fashion at reasonable prices.

Courteous and priced better than LOS Angeles, if I'm not mistaken (don't quote me) it seems the…read moreselection is superior as well.

Ted Baker is probably my favourite brand in England. It's classy and can be either dressy with a…read morenice suit, or casual with their regular clothes. Add in their accessories (their leather briefcases and shoulder bags are very nice), and you can outfit yourself pretty well. You can find pretty good sales during the right seasons, which is good because normally their prices are not cheap - not crazy expensive, but when you know you can get something 50% off in a couple months it's pretty easy to hold off buying it if you don't need it immediately. So go, be your trendy and fashionable West London self if you want to, you'll fit right in with Ted Baker at your disposal.

I've had pretty mixed experiences at this place. The atmosphere of the place gives you the sense…read morethat the fabrics have all been there forever - like everything's just old stock and they haven't managed to get rid of it; the whole place feels a bit dusty. Even thought they advertise themselves as one of the largest carriers of Liberty fabrics, if you're actually a fan of Liberty's textiles, I'd suggest you go to Liberty itself rather than coming here, since frankly, I feel like the "enormous" Liberty stock is a lot of unpopular leftovers that never sold. Aside from Liberty fabrics, the other textiles they carry just aren't that nice - but the prices don't reflect their relatively underwhelming quality - not that they're expensive or even overpriced, per se, they just aren't a good value... you wouldn't dash in here in a pinch and come away with something you were fond of, nor something that was a bargain. The service here is also mixed. I once had a great experience when I was once looking for a very specific type of fabric in a very specific colour, and they were very helpful to the extent that they searched with me and even went out of their way to check their back stock. So at times they really seem to care about serving their customers, but I've also had just *okay* service here - so it probably all just depends on who is working. For the most part, I'd say there's no good reason to make a point of coming here... unless you're looking for an out-of-print Liberty fabric, which they very well may still have... collecting dust on the shelf.

I almost didn't go to Shaukat because of the previous review, so I kind of feel obligated to tip…read morethe scales a bit here, as I really enjoyed myself. The service when I went in was extremely hands-off. I don't like to be bothered when I'm shopping, but even so... I felt totally lost in the store and really could've used some guidance - signage - a friendly staff person - something. That said, when I actually asked for help, they were friendly and told me everything I needed to know. I found a lot of classic prints, including Capel, which is my one true fabric love, at cheaper prices than at Liberty itself - not everything here is just old prints that didn't sell, lots of the patterns they had were on the shelves when I went to Liberty (although admittedly, it was more classics than seasonals). And they had the wool/cotton blend I wanted in a limited selection as well, which I was very excited about. All in all, I'm really glad I made the trip out here. Not luxe by any stretch of the imagination, but a really fun and affordable-for-Liberty-fabric shopping experience.

This adorable shop is worth coming to if you like pretty, classic, garden inspired sweaters,…read moredressing gown and pretty frocks. There were having a terrific sale. So cute! Wish these styles fit in with my Newport Beach lifestyle.

Reiss is one of the more upmarket and trendy stores on the Kings Road in Chelsea. The men's…read moreclothes are skinnier, shinier, and probably more expensive (while still mostly reasonable) than most other stores on the Kings Road. Best for suits that show off the latest fashions - they also do "made-to-measure" and custom made suits that will supposedly fit better than the normal cut (if your body shape isn't perfect this is probably a good plan, but I guess I'm lucky!).

I was at the ZARA store, Duke of York Square 65, London SW3 4LY, around 7:50 pm today, 2nd…read moreNovember, with a friend who wanted to visit. The shop lights were still on, and we could see people inside (who we later realised were all staff). We approached the automatic doors, but they didn't open. We checked the store's Saturday closing time on Google Maps and saw it was 7:00 pm. Just as we were about to give up, we noticed a staff member inside with long, straight brown hair, smiling and gesturing for us to come in through the glass door. Although we knew the store had already closed, I initially thought the staff member was being kind and generous by inviting us for a quick look. However, despite her repeated gestures, the automatic door remained shut. After a while, I realised the staff member had no intention of letting us in and was, in fact, making fun of us. I felt completely mocked and ridiculed, leaving me with a sense of being insulted. Later, the same staff member made a gesture with her hands, appearing to mouth an apology, but by then it felt insincere. I couldn't shake the feeling that this incident was racially motivated. She seriously needs to learn how to treat others with basic respect, even before receiving any customer service training. This was the worst experience I have ever had, and I will not be returning to ZARA again.

I bought two items online, at great expense. One arrived with threads already pulling, so I didn't…read morebother trying it on, and decided to return both. I visited the King's Road store, admittedly on a weekend, but it was a terrible experience. I have worked in retail on the King's Road and know just how stressful it can be, nonetheless, I was never allowed to overlook customer service. Firstly, there are two separate queues for buying and returning. While I think this is an intelligent idea overall, it is not well signposted, and the staff in the fitting rooms don't tell you. I had to wait for 30 minutes at the buying till, only to be told to go to the returns queue, and wait for another 30 minutes. Secondly, they seem to treat everyone trying to return items they have bought online like suspects. I wasn't allowed to exchange the products I had bought. I was told I'd have to pay for new items on the day. My refund for my first purchase was made, but it takes up to 12 days to arrive in my bank account. Why should I have to be out of pocket for a fortnight? I had already spent my money. Thirdly, when I raised a perfectly legitimate concern about a lack of signposting in the store about the queue system, and that customers who have already paid for items should be able to exchange, I was told by the manager that I should have asked about these policies when I entered the store. Why is that the case? Customers are not obliged to understand complex policies of firms - they are not employees! I was in two minds about posting a bad review, as I know that working in retail can be horrible, and I wouldn't want to leave hard-working staff feeling deflated. However, Zara's business model seems to have gone very down hill. They rely far too heavily on self-service. This may work in a supermarket when you know exactly what you need, but it simply isn't suitable for a company that sells clothes at mid-range price point. Overall, I would say that the company's focus 'selling fast' has undermined the customer experience, and has left staff feeling disillusioned. Great shame, as it used to be a great experience.

My phone was stolen in the store which I understand that is not the store's responsibility. The…read moreissue is that the employees, particularly the person in charge of security at the door, as oppose to help me ended up shouting at me that they don't have any responsibility to help me or to at least lend me a phone to call the phone or the police.

Disgraceful disgusting company. Ordered a dress online. Couldn't fit it over my head and return…read moreit ASAP! They sent it back to me and said it was not in good return condition? What!? I didn't even wear it. I called customer service to complain. They were suppose to call me back for a 2nd review. By this time they sent it back to me. I called 2 weeks after and they decided without even seeing the product new with tags, they declined a refund? WTF!!!! Called again to speak to a supervisor and again no call 2 weeks later nothing! They obviously do not care about their customers. Disgusted and disappointed!! I will never ever buy anything from this company again and post this experience everywhere I can.