Great employees. So helpful. Love this place! Owner is a great guy. Good to his customers.read more

awful service does not abide by their return policy and are very unprofessional and useless when it…read morecomes to help. they claim they replace or exchange vapes within 24 hours if the device isn't working and they very much lied about that and 2 days of "coming back tomorrow" later and they once again said to come back the next day just so they can say it's past the 24 hour return policy.

Worse VAPE STORE EVER…read more I will NEVER go back to any Vapor Haus location in Ohio- or any other state. I luckily had to stop by tried a 'liquid Nicks' down in Dayton on Miller Lane. They also have a store in Xenia as well. As usual I needed a few different cartridges that have been hard to find anywhere else; even online at times. I find out while at Liquid Nics that Vapor House has been OVER CHARGING me now for over 1.5 years on a few different pods and liquid salt nic juice! Liquid Nics sells mostly the EXACT same juices and can order in any juice you need or would be willing to buy! (BTW) Liquid Nicks is THE SPOT - for the entire Dayton Ohio area - they have tons of stock and plus some and they do NOT INTENTIONALLY OVER CHARGE UR POCKETS! Do not shop - Vapor Haus - they will have U fooled! btw - if you risk your money by buying ANYTHING on the sale rack in the back of any of their stores at Vapor Haus; be aware .. YOU CAN NOT RETURN ANYTHING. Even with a receipt once it walks out of the store! The quirky thing here is that most everything on those discounted racks have been pre-opened & tinkered with! LOOK AT ALL EXPIRATION DATES on EVERY BOX OR BOTTLE (sometimes these vapor juice sellers print the dates on the sides or bottoms of their bottles!) Open them juice bottles up and check those dates! When you make your purchases the juice SHOULD last you 2 years if you do not open those bottles! It is apparent a few years ago that Vapor Haus INVESTED in a high QUANTITY of Vape salt nic - as they still now are trying to sell ALL of those juices - yet after 2 years of being warehoused all of those Liquid salt nicotine GOES BAD! Look it up! So the juice is MUCH LESS POTENT! Liquid Nicotine looses its ability to be productive with time. MAKE SURE TO CHECK ALL DATES. Vape juice usually ONLY IS GOOD for up to 2 years IF KEPT UN-opened. Vapor Haus is extremely deceptive with their business practices. Most people that do or have worked for the government are deceptive as are these crooks! They take advantage of their employees by not offering higher livable wages; overworked and they do NOT offer quality affordable benefits to their employees. All awhile the owners continue to both at least 2 of the former police officers continue to reap their benefits from the PERS accounts monthly from when they were once employed as cops in Ohio. As they are earners of their monthly retirement income they are WELL off - and they are already living fat off the hog. Since these police officers SHOULD KNOW the system of oppression; naturally one would think that they WOULD intentionally 'DO BETTER'- by at the VERY LEAST offering higher wages, and better benefits for their employees and they're families -NOOOO not at Vapor Haus.

The employees are mostly knowledgeable HIGHLY underpaid & OVERWORKED…read more Capitalists systems are NOT the here & now way to deal with today's life. The last time I buy from any Vapor Haus. Contacting BBB - tomorrow for the order I received 4 weeks ago in the mail that was expired upon receipt. By NO = means does my 1 star relate nor tarnish any of your 5***** employees vests at a couple of your stores. Still waiting to hear back from you in regards to to 'expired' Vape juice that was sent to my house approximately a month ago.

Very rude. Unreceptive. Not helpful. If you need anything, go somewhere else…read more I went in for juice and the employees were nothing but rude when I was joking around, making small talk, and asking questions.

I decided to give this place another shot after my vape broke a few months ago and it was like I…read morewas entering a different store. Way friendlier and more knowledgeable staff. Definitely the best vape shop in springfield.