I'm not entirely sure where to begin, so I apologize if my review appears choppy…read more Pros: The staff (receptionist + Kamelia) can be friendly, in person. That's about the only positive comment I can make regarding this establishment. Oh, and I would say it's clean. CONS: 1) Your phone call is never picked up by the receptionist. If you leave a message, do not expect a return phone call within 24 hours. In fact, don't even expect the call to be returned within a few days. You may never receive a response. 2) staff cancel your appointments without notice. You may show up, and be told that you are no longer scheduled, and thus can't be seen--a wasted afternoon, if not the entire day, for those of us especially who need to commute 3) Your Groupon is not honoured. I bought a groupon for laser hair removal, and was told that the treatment areas described online are "not accurate" and thus, what I thought I was paying for is not what I ended up receiving. 4) The actual laser hair removal is completely ineffective, and the technologist (Kamelia) is completely incompetent. Even after the full program of six treatments, there is no apparent hair reduction. Furthermore, when the hair on my legs grows out, it is patchy, indicating that there were NUMEROUS missed spots. when I brought this up with Kamelia, she denied it, and said she is always "thorough" and has been doing this "for years." 5) Management will not address any of your concerns, as they are not available. I tried to get in contact with management, and was told that they are never at the location. No attempt was made to connect me to them, and no attempt was made to redress any of my concerns. SAVE YOUR TIME AND MONEY and NEVER go to this place. They have Groupon deals for a reason--because they could never attract and retain customers otherwise.

I bought a Groupon for 6 laser hair removal sessions on my lower legs. I walked into this clinic…read morewith so much excitement, as I've never gotten any laser hair removal before, and was ready to embark a hairless new chapter. Receptionist and space is nice. However, I've experienced so much discomfort with the machine that they have for laser hair removal. My first session I went home with a burnt mark near my ankle. When I mentioned it to the esthetician she didn't even acknowledge that it was her doing. I only have two more sessions left and at this point I am so discouraged to go back. The machine is painful and I'm barely seeing results. The service is not the greatest as I'm not even greeted when I come in anymore. Lastly, the hours of operations is inconvenient for someone like me who works a 9-5 job and not even open during weekends. To be honest, I've taken my laser hair removal sessions to another clinic where I'm getting four other areas treated and I am beyond impressed and satisfied. I won't name the place right now because I still have respect for this business. The other clinic where I'm currently being serviced is amazing and the machine is the best; painless and I'm at the second highest setting. It's a shame that the service and results does not reflect the prestigious location of the clinic.

I had a horrible experience with Igor. This guy Igor and his…read morewife are very rude and abusive persons. They called my wife for a cleaning service on their condo, after we agreed on a basic cleaning service they started asking my wife to do extra work for the same price like washing and folding their clothes, cleaning inside the fridge, cabinets and stove which wasn't included. My wife kindly told him that it wasn't included on a basic cleaning service, it was part of a deep cleaning which has a different price. He got so mad and treat my wife on a very bad way, He threatened to call security to get my wife out of the building as if she were a criminal. My wife was so scared because of the way he and his wife treated her than she just walked away without getting paid for her service.

I signed up for consultancy service with Igor Klibanov and paid. We had miscommunication about the…read moretime. He scheduled me for 4pm when I thought it was 7:30pm. So he rescheduled for August 27th again. Unfortunately the link didn't work. I contacted him on August 28 he said I am a lier. He wouldn't accept responsibility. First he said he has a no refund policy, when I told him he didn't inform me about it, he quoted some law to say well he has the right to keep my money for FREE because 24 hours has lapsed before I requested refund. He offered to rescheduled but I told him I cannot accept a personal service from him after the unpleasant experience. He blew up. He called me names and accused me of dishonesty and advised me that he will unsuscribe me from his mailing list. THAT'S THE CUSTOMER SERVICE HE IS CAPABLE OF GIVING. He has vowed not to refund the money I paid to him $305 including tax. And he made jest of my health situation by saying "Good luck with your diabetes". This really hurt.

Oh my, this place is absolutely terrible, I should have not waited this long to write a review on…read morethis clinic and surgeon but here goes, it's a long one. So in 2018 I decided to get a chin and neck skin reduction done by Dr. William El-Masri. I was young and it was my first time getting surgery and really want to reduce my neck fat and length of my chin. I told him how short I wanted it (which was actually a lot) and didn't realize how it might actually unbalance my face. He didn't give any professional suggestions or warnings about how shortening it too much would cause an unbalance but rather go off about how big my nose was and that my nose was just like his (which was big and bulbous) and that I should get rhinoplasty. Everything about this clinic was so unorganized, staff was unprofessional and the aesthetic was dingy looking .. that should have been my warning sign but all I was thinking was how could anyone mess up a chin. Well he did, he botched my face, leaving my chin uneven when I smile and left me with this terrible thick uneven weird long scar under my neck with an additional 2 bumps on each end that look like big pimples. I noticed hardly any difference in the liposuction and neck skin reduction the only thing he succeeded was ruining my lower face. We waited 2 whole weeks to remove my stiches when every other surgery I had always removed them much sooner which is probably why I was left with the two bumps under my chin. Our follow ups were very short and unpleasant, he showed lack of care as if he wanted to leave right as soon as he met me, he looked uninterested in everything. I remember he came up to me right before he was about to leave to tell me that he was going to do my nose and all I could smell was just foul breath to make it worse. Since then I've had a neck lift, submental lipo and a muscle shrinking procedure done by another surgeon who did a fantastic job but because Dr. El-Masri botched my chin you can really see how uneven it is more now that the skin has been tightened. I'm currently in Korea here to do facial contouring to fix the unbalance facial proportions and uneven chin. It's insane because during my consultation here in Korea we did some extensive tests and 3D x ray CT scans to show every angle of my bone structure. The surgeon in Korea even pointed out the uneven and rough bumpy looking bone that Dr. El- Masri had done. I can't wait to get it fixed because my chin looks horrible. Also Dr. El-Masri is the type of guy who would gaslight you into telling you that you're wrong if you were to bring up an issue, he did not have a warm demeanour please avoid this clinic in Yorkville and him!! Oh yeah they offered me small units of Botox I forgot what the reason was but I didn't have to pay for it and the woman at the front counter whose not even a nurse did it for me and the whole time she was "training a women" how to do Botox by using my face. Neither of them were qualified to do that. I got Botox on my chin dimples to try it out and guess what she messed up and I could smile and move my mouth on half a side. I had a crooked smile for over 4 months. Think her name was Cynthia but yes worst clinic I have ever gone to. DO NOT GO HERE

If you are looking for an amazing trust worthy clinic, this is definitely the one. I did a lot of…read moreresearch before I decided to do the Allurion Balloon, and I couldn't be happier. The staff Eda and Sonia provided me with amazing support and after care, as they both checked on me regularly. I can truly say this is a clinic that cares about every patient. They connected me with a very supportive surgeon and nutritionist throughout the entire process, that made sure check in were regular, and my progress was as expected. I lost over 70LBS and learned how to maintain that through the process. Dr. Maharaj was very supportive ensuring that I received the attention and care that I needed. Best experience of my life, and life changing results. I am very happy with my results, and wouldn't hesitate to receive any treatment from this clinic. Thank you La Fontaine for everything.

I was a member of their Ottawa clinic back in 2016/2017 when it was called Dalewood Health and…read moreWellness. Trillium/Dalewood are directly tied with WeightLossGrantsOrganization (WLGO) and they work together to do everything possible to make it as hard as possible for the client NOT to get their 80% refund. For example, when I signed up in November 2016, I was told by the then Ottawa director that I only had to lose 20-lbs to receive the grant even though I told her that the WLGO representative told me on the phone that it was 25-lbs. She said that this was a mistake and it was only 20-lbs. She lied since if she was truly just misinformed, she would've inquired with WLGO as to why they told me (and probably hundreds of other clients too) why it was 25-lbs. Later on, neither the Dalewood director or anyone from WLGO bothered to inform me of other absurd rules such as the condition that one of Dalewood's registered dieticians had to perform the final weigh out. In the end, after a nine month ordeal, it wasn't even the Dalewood director that organized for the RD to come do my final weigh-out but the WLGO rep instead (despite the fact that the RD is an employee of Dalewood and not WLGO). If you go on the WLGO testimonial page, you'll probably find one from me praising them and Dalewood/Trillium for their spectacular job, as another absurd condition to receiving the 80% grant is to write them a "Thank You" testimonial!

They were operating as Dalewood but now are going by Trillium. Their head office is in Toronto and…read morethey supposedly have a number in clinics in centres in Canada. They promise a lot but don't deliver. It's expensive and you're told that with the weight you lose, you'll get over 85% of the money back from a grant. They even make it sound like a government grant that they've been chosen to handle. You do everything you're told to do, work hard, show up for appointments when the clinic director at Hanson Square here in Calgary blows off the appointment, doesn't respond to emails or return phone calls and then one day you show up for your appointment, giving them one last chance, and you find the place has been shut down. I cancelled with them over a month ago, was told I'd be contacted once the refund was calculated and total silence and if course, no money. Stay far away from them! Learn from my mistake and look up on the Better Business Bureau website. Neither Dalewood or Trillium are a member and there have been so many complaints, including many of the comments claiming they are running a scam. I wish one could give a 0.

Bob is extremely professional and is an amazing personal trainer. I highly recommend him :)read more

They care about me! Tried many and this is the one. Great location and hours are great. They…read morecoach to achieve my goals through their support and motivation. What they have taught me is the relationship of food and me. It just makes sense. Making a decision where to go? A must "weight loss" centre for you. Thanks HM Gerrard.

I had been smoking for 10 years before I met this amazing therapist Simon Wong! After many failed…read moreattempt, that I was about to give up, I gave it a try in by his place. After the first treatment, my smoking reduced to half a pack (before I smokes 2 packs a day). Amazing experience! Recommend!!!!!!!!!

From the owner: Quit Smoking - Weight Loss - Stress Management…read more The Anne Penman Laser Therapy Program is the most advanced treatment for helping people Quit Smoking, Lose Weight, and Manage Stress. Our laser therapy program is non-invasive, pain-free and drug-free. Laser therapy utilizes a cold, soft laser beam which is applied to specific energy points on the hands, ears, nose, and wrists. Laser Smoking Cessation Our Laser Quit Smoking treatment helps people quit smoking cigarettes, cigars and e-cigarettes. This smoking cessation program is individually tailor-made for your needs, so regardless of how many you smoke or for how long, we can help you achieve your desired goal to become smoke-free. Laser Weight Loss Program Our procedure helps to promote the release of endorphins, helping you suppress your appetite, deal with food cravings and put you back in control. Laser Stress Management Laser therapy acts as a calming agent helping to greatly reduce stress levels and restore balance.