Jordan and kas helped me out today, the store has definitely taken a turn around and the service was amazingg

Horrid lazy service. You feel almost like you're upsetting the workers when you ask for help. Eye rolls, chit chat while ignoring customers and no interest in helping customers. VERY SAD! Then we ask for a pair of shoes but they only have the one side LOL! WTH is it on the wall? Maybe all that wasted time with two people in an empty store one could maybe work? Then they call someone from the back to bring the shoe big effing joke! Negative stars read more

Ava provided an Excellent shoe shopping experience! Ava gave us fantastic customer service and ensured we were provided the best value on the shoes we wanted. We will be back and request her assistance again next time! Thank you! read more

Great place, great service, the employee always very nice to costumers read more

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Apparently their under new management and based on previous reviews they've really turned it around. I was asked right away if I needed help. They had customers all around and got me in and out quickly. They assisted me in choosing the right shoes for my goals. Thank you for your great customer service!!!!!!! Will definitely shop here again unlike Foot Locker where they didn't even assist me at all. Left a separate review for them since their next door. read more

I walked in with my 10 year old daughter... the gentleman had his head on the desk like he was sleeping then acted like I disturbed him when I asked him to help my daughter... He told us that the shoes we wanted were on sale for $125 but when the young lady at the register rung us up they were $200 and she basically shrugged her shoulders at me... Then I asked what was the lrice match policy... she said there wasn't one... when I asked what the return policy... she said she didn't know... then after I paid for the shoes and was walking away she said to a co worker "Why would he buy shoes he can't afford" and both of them started laughing.... I started to go back and return the shoes but I didn't want to put my daughter through that but this was the worst shopping experience of my life.... i just spent $200 on shoes for my 10 year old daughter and got treated like trash read more

Another shoes store I know lol but they have great customer service! They have great coupons when you sign up with them. :-) read more

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Probably the worst exchange policy throughout all the shoe stores in the mall so beware. Manager did not know his own store policies, which was extremely annoying. read more

I went in to buy my wife shoes. I was the only person in the store, and the 2 staff members just stood across the store talking. I had to walk over to ask for help. I then described the shoe I was looking for, or general style for that matter. (All black or midnight, glossy finish). She asked of I knew the name and I said no, she rolled her eyes and mumbled "ugh" under her breath. I walked out, was not going to give her my business, and little did she know, I was going to buy a pair for myself. Management: with the internet being so readily available and easy, and competitive stores just down the way, I would suggest trimming the fat of your store, and hire employees who actually want to work and not stand around talking to coworkers to earn a paycheck. read more

Service sucks ... I walked around for 15 minutes carrying two shoes to try on and all I saw was a couple girls talking and cackling about no work related topics and then my wife got approached to talk about a goofy adidas shoes which they don't have her size ... but I had every intention on buying the Nike shoes that were made from recycled material in the red and the black color but now I'll take my business else where ... I expect that service in Sacramento but not at the galleria ... we all have money and will spend it .. it a shame read more

I am not someone who regularly buys shoes and when I do; I am very particular on what I'll get. Chris B at the Roseville Galleria was the person that helped me and he was incredibly patient and helpful. I went through many shoes and he was great about all of it. He asked questions to help get me to the pair that worked for me. Overall a great experience and in a time where good service is not always a standard, Chris B definitely achieved the standard and them some. Thanks again for the good service. read more

Unbelievably unethical return policy - My 14 year old Darling Daugher purchased some items with cash from FinishLine in the Roseville Galleria. She was with another friend and was not required to show any form of ID. Darling Daugher went back a week later to return one of the items; she had her original receipt showing she paid cash, the item was unworn and tags were intact. But they refused to refund her money because - get this - she didn't have a valid form of ID (a drivers license). So I got all mama bear on them and went back with her. I asked if he required her ID when he took her money? "No, but we would like an adult or guardian to be with them". I asked if he alerted her to the fact that she wouldn't be able to return the item without bringing someone with her who had a driver's license ... "no but it's printed on the back of the receipt". ... like that's what a 14 year old automatically does after purchasing an item is read the super light blue font 5 disclaimers??? I get the whole security issue around tracking the IDs of people who return items w/o receipts or tags ... but this was not the case. She could have bought something (for cash), walked out of the store and gone right back in and they wouldn't have given her the money back. Unbelievable... I'll be buying my Nikes elsewhere from now on- thank you very much! I emailed customer service (twice) but never heard back. read more

Ordered shoes online and they fit too tight. Decided to try and see if the next size was available at the Galleria location on Saturday. They didn't have my size but assured me they could order them for me. I told them I have to have them by Wed or u would just get my money back and buy them at Footlocker. They said I could pay for express shipping to make sure they got to me in time. I agreed and the associate began the transaction, I reminded her 3 times that she needed to Express ship it or I wanted my money back, she said ok ok. She handed me the receipt and I was confused because I didn't pay for the express shipping and told her this is being expedited right? She said "oh I forgot." The manager came over and called customer service who was closed that late on a Saturday. He assured me he would call customer service the next day and get it figured out. The next day he finally called and said best he could do was have them send me a check. Im furious now! I called customer service myself and of course they are absolutely worthless. So now they will be shipping shoes I need for a vacation to my home when I will be gone to get stolen off the porch. This store sucks! Avoid at all costs. Do NOT spend your money with these untrained associates. read more

Never coming here again. I've been here and to the one at Arden, terrible service! Some of the employees are just rude, or they just pretend you are not there. They pressure you to buy winner circle even though I said no about 10 times over and over again. NO MEANS NO! Gosh oh! and you at the Roseville finish line you can't do returns -_- read more

Love this store! I walked in looking for some good running shoes and Kenny answered all my questions. He's super chill and knows what he's talking about. I left happy and satisfied read more

All I can say is how welcoming this stafff is. Kenny was the first one to approach me. Nice dude super helpful. This dude needs a raise he up-sold me two pairs of shoes and made a lot of great suggestions. If you need some Fuego kicks get at my G Kenny. He a true playa forreal. read more

All the workers at Finish Line were SO helpful! Great shoes, wish I could buy every one of them! Jenna was very caring & went above and beyond to help us out. read more

First time shopping at the Galleria a few weeks ago and I needed to buy a new pair of running shoes. I walked in and immediately directed my eyes to the women's shoe wall. A few pair of shoes caught my eye, so I ask the sales rep to bring out a 7.5/8 to try on. He returned with the shoe that I asked for, in addition to two other shoes that he thought I would like. After 10 minutes of trying on shoes and going back and forth with which pair I should go with, I finally made my decision. Check out was a breeze. read more

At first I was very happy I found my son and daughter a pair of jordans they both loved.i promised them jordans when they received a great report card. Both my kids start school monday. Great my son's shoes arrived on time. Today I received the wrong shoes for my daughter, she is heart broken. They tell me I have to wait until Monday ship back the wrong shoes and then wait for them to receive there mistake then they will process the correct shoes. So now she has to wait almost two weeks for the correct shoes and I have to go buy her another pair to wear to school until her shoes come. They offered me free shipping and that's it so my daughter is heart broken and I also have to spend more $$$$ on another pair of shoes. Not happy at all.. read more

Great customer service. Justin was AWESOME. Was very helpful and respectful. Need more salespeople like him.

I've purchased at least 20 pairs from these people and I've only returned a few but it's always a hassle, I will never go back I placed my last order just because I had gift cards but that's it I'm done!!!! read more

Great experience, Christian was great and helped us find great shoes that were in our price range. Thanks guys!

This store man... What's up with being short staffed? And the staff you do have is dragging their feet. This store had shoes my husband needed. No store associate acknowledged us, or even acknowledged that we needed help. The only associate I did see, for the first time ever, acknowledged her friends and then went back to being invisible. We were there for 45 minutes waiting around. I hope this store shuts down because of poor service. read more

I will never shop here again. The customer service is horrible, and when we finally got the attention of the sales lady working there she made it seem like we were rudely interrupting her. Don't even think she said more than 5 words. We purchased shoes at a finish line in Yuba City, which was a joke as well, and returned them the following day here at the Galleria Finish Line. I said excuse me, we have a return. She continued to straighten shoes on the racks that were perfectly organized and mumbles something making no eye contact at all. I said excuse me? She said,"do you have a receipt??" Wth? Really? Not one more word was exchanged, and it was such an awkward experience. Go elsewhere. I don't know how these guys are still in business. read more

Very dishonest! I bought a pair of Asics Kayanos, and new shoe inserts for around $150. The sales rep asked if I wanted some free magazines, I said sure, no obligation at all, just a free year of magazines. Well what they didnt tell me was, that they would give my credit card info to Sports Illustrated, and 3 months later I see a charge for $49.95. Well after hours on the phone with my bank and Sports Illustrated, I got my money back of course. This is a very dishonest business practice, the associates make a small commission for each customer that they trick into signing up for "free" magazines. Watch out!!! read more

People, please don't make the mistake of shopping here. This store has the WORST customer service I have seen in a LONG time. I purchased a paid of Jordans with cash, two weeks ago. After wearing them (yes that's what you do with shoes) for two weeks, they started squeeking very loud so I wanted to return them. After calling the store manager Romeo, I was assured "he would TAKE CARE OF ME". I told him I wanted to return them, and he said yes, bring them in ILL TAKE CARE OF YOU. I told him ok, I am driving 40 miles away and would bring them in. I get to the store, and he isn't anywhere to be found. In place, was an employee named Kat. Kat told me she would only give me store credit because "they had been worn" WHAT ELSE DO YOU DO WITH SHOES?! Really?! No refund after two weeks, and the product fails?! I assured her I would report this issue with the corporate headquarters since this is not how you treat customers. Kat and Romeo, I really hope you and your family make a good purchase one day and the product fails on you, then have the company slap you in the face, as you did me. Thanks for tricking me into bringing in the product and telling me I would be taken care of, only to be given store credit. Kat also seem to think its ok to laugh in the customers face and tell them they are wrong every 5 seconds. Kat, I like how you put on the return receipt "fit/comfort" for the reason, instead of PRODUCT FAILURE, that's fine, Ill have your corporate handle it. DONT SHOP HERE. Another 1 star for you guys. read more

Man this place sucks! I woke up in the morning to get the Jordan 4 retros on Saturday morning . I'm the third person in line , the kid before ask for a size 12 , the one after him a 10.5. I ask for a 12 the don't have it, then I ask for 11.5 they don't have it, 11then 11.5 etc.. Then I call corporate about it and they never got back to me. The youngster be saving the shoes for their friends, so don't expect to get shoes as a customer. Go to Foot Locker or Champs ! read more

The BEST customer service I have seen in a long time. After a terrible experience with the Nike Max shoes I bought there, they went out of their way to make it right. read more

I was helped by a young man named Chris Brown. His product knowledge on Brooks running shoes was impressive. I will be back as customer service is a thing of the past and he gets it. read more

Same problem as a prior review!!! Sports Illustrated came in the mail and I thought it was odd/ i then get a card that SI Kids is on the way and they will just put charges on the same card they used to charge SI. no one asked me if I wanted anything!!! So sick of being deceived even at the shoe store! No more shopping at Finish Line! read more

amazing place with well knowledgable employees. They have every different kinds of sports clothing and shoes

As advised by customer support,I went to this store to help w/ facilitating a replacement to my AJ 32 black that has a wrong pair.The stakes couldn't have been higher as I bought this on a big sale & this shoe was out of stock online & low in stock on other stores so processing a refund was not an option.Christian & manager Chris worked diligently & found my shoe w/ the right size on some store on East Coast.I thought my transaction would be dead but wow,I am very grateful to Christian & Chris for bringing my purchase back to life.Excellent customer support..my many thanks & more power! read more

I went in about a week ago. I found a pair of shoes that I liked and asked a sales person for my size.He had a burdened look on his face, that explains why he never returned with my size. I waited for about 10 minutes and in the meantime I found the same pair on Amazon. I hope management will read these reviews and do something about the horrendous customer service at this place. read more

They refused to honor gift card given by my aunt. Do NOT buy gift cards from them...in fact, don't buy anything from them. Customer service blamed the design of the gift card and said I was SOL. 0/5 stars. read more