First, let me start by noting the positives... I took the course with my dad as we're both new and wanted to learn the basics of road riding in a safe controlled environment. The Instruction we received from both Dave and Trina was very good!! I feel I would be lying if I said otherwise. the fact that you get an insurance discount and the ability to take one of there bikes out for free to do the road test really sweetened the deal for my dad and I. The bikes that you do the course on are of a good variety so different riders can easily manage to find something that they feel comfortable on, the bikes are not poorly maintained as some of the other reviewers have said, there's some cosmetic damage on them, but that's it! What do you expect from a rider training school? The bike they supply you with for your road test are in good working order with no visible damage, sadly I'll not be riding one of them for reasons I will get to later.
Now the issue, on multiple occasions Trina, the owner was very rude to me and some of the other students. I never once consciously did anything to antagonize her nor did the other students. However, for seemingly little things Trina would continue to speak down to me and some of the other students as if we were children or in some sort of boot camp. I have a strong temperament and refrained from being anything less than friendly.
She called out one of the students for wearing an improper jacket, even though it was a motorcycle jacket, Trina didn't seem to think so for some arbitrary reason. The student was overweight and Trina insisted that the student wear one of the school's jackets which the student couldn't fit into. The student was then told that they'd have to rebook, the student proceeded to scream profanity at Trina and left. No Idea if she ever got refunded.
That's the kind of inflexibility that left me baffled, I called before I took the course to confirm something I was unclear about and as I was saying goodbye I could hear her sigh on the other line before the call ended, Incredibly unprofessional.
On top of that, I just booked my road test at KVP Registries and decided to utilize the free motorcycle loaner that I was promised upon successful completion of this course. I received a call today from Trina which went to my voicemail stating that I would need to come to their facility to practice on their motorcycle, that message was left sometime in the AM. I was busy and didn't recognize the number so I didn't have a chance to return her call. I happened to be in the area later today and ran down to talk to Trina or Dave about which motorcycle I'd like to do my test on. Trina was on lunch so I spoke with Dave and he informed me the same thing Trina did over the phone. Dave said he could size up my riding ability tomorrow on the morning of my test before I go out and I said that would be great! Then about half an hour later I got another phone call from Trina stating that she refuses to allow me to ride her bikes for my test and that I would have to rebook. KVP Registries has a 48hr rebooking policy which I fully understand so as a result, I could not rebook. The frustrating part is that Trina was so inflexible and was quite rude over the phone yet again telling me to "stop interrupting me" when I was nothing but polite. read more