My wife has multiple serious medical conditions, including RA, OA, and recent radiation treatment for breast cancer. She urgently needed hand surgery this year while her deductible and out of pocket maximum were met. She was referred to The Doctors Clinic in Silverdale and met with Shannon Horner, ARNP, who promised to schedule a surgeon within two days.
A month passed with no referral.
When my wife tried to follow up, she could not reach the provider for a week. She called the clinic directly and received conflicting information -- one staff member said the provider no longer worked there, another said she was in a different department. No one could give a clear answer or help move the referral forward.
Because of this breakdown, my wife had to call the surgeon's office herself, only to learn they are now booked into January. She was told she could try another surgeon, but the earliest consult available is late December -- far too late to complete surgery this year.
This clinic's lack of communication, lack of coordination, and inability to provide accurate information directly harmed my wife. She is now facing the possibility of losing coverage for a medically necessary procedure because the clinic failed to follow through on a simple referral.
Patients deserve a clinic that takes their health seriously. This experience was unacceptable. read more
