The automated website reply was fast. Things stated out friendly and professional. Kai seemed like a nice guy and competent However, I never found out if "digital handyman" was any good at repairing faucets as his communication skills devolved to atrocious. It took days for him to get back to me at first. At the end, he wasn't getting back to me at all even after contacting him a few times by text and email and providing the information he requested and needed (name brand of faucet); so they might be diligent once they get there, but they're certainly are not reliable in setting up an actual appointments to come and fix your faucet. I'm not sure how a service stays in business if they fail to be upfront and communicate with customers. read more