Heads up Ladies! This will not be your average, boring old review, so, grab a cup of coffee (or…read more"toddy"), whatever suits you and get ready for a semi-short story. My name is Penny and I recently moved to Graham, NC, from Houston, TX. Since I made a rather "quick" exit (Hah!), I didn't have time to get my roots colored and highlights refreshed before I left town. LSS, after two weeks, I was desparate (and grey) and spent about 5 days on Google trying to find a new hairdresser. My previous hairdresser and dear friend, Sandy, has done my hair for 20 years so you can imagine my angst in trying to replace her.. AAACCCCHHHHH!!! And, it's Christmas....OMG! At any rate, I stumbled upon Pepper and made an appointment for Friday, December 29. To say that we "hit it off", is a major understatement. First, she interviewed me to make sure she fit my needs and let me know that she is very blunt and doesn't pull punches...Well, that's my kinda girl!! She even converted me to Keratin. Sandy used Paul Mitchell. I was hesitant, but everything she said about the product was accurate. {1) ...that it would last longer... I'm NOT even grey yet and it's January 11 !! And with PM, I was getting grey roots in 2 weeks. {2)...that it was healthier, shinier, and all around, a much better product than PM...Well, It does seem to be healthier AND....it's shiny. I LOVE IT and would never go back to PM. In the next 1 1/2 hours that followed, we became besties. Rarely do you meet someone you become "fast" friends with and feel you've known them forever. Well, that happened and not only did she do an even better job than Sandy, but she and I have become close friends, after only 1 meeting! My next appointment is Jan. 24 and CAN'T WAIT TO SEE HER! UNBELIEVABLE and definitely "meant to be". So, if you are looking for an exceptional hairdresser who is professional, thorough, and REALLY, REALLY cares and will entertain you, at the same time, Pepper's your girl. Can't say enough about her and/or the Salon who was evidently smart enough to hire her. Bottom line....I LOVE HER, and she's got me as a customer and friend for life!!!!