Heard nothing for a month while my scarf was "coming" but then it was lost. They offered another but I didn't want that color so they did give a full refund and that was great. But the prices were much too high to reflect the quality of service. read more

I don't usually write a review, but I feel like I need to express a sign of appreciation for their customer service. I purchased a customized pet's face necklace from crazycatshop.co. The site did mention how long it will take for handcrafting the necklace so I'm okay to wait. I messaged them about the progress just to see how it's going. They reply to my msg within a day telling me the status. When the necklace was done, they emailed me telling me the craftsmanship wasn't as nice as they want it to be and offer to re-make it for me! (I probably wouldn't even tell if I receive the necklace.) Although it took an extra few days for re-do and the wait for delivery took some time, I was sooooooo happy when I receive the necklace! It was perfectly engraved with my dearest Chloe's face and the craftsmanship and quality were outstanding!! I love it so much!! Just want to say thank you for your product and service especially to Serena who follow up all my enquiries. Will be ordering more very soon! :) read more