Wow. I am surprised by all the negative reviews for Heartland. My experiences have not been like…read morewhat other reviews have shared. My Mom has had various health issues over the past year. In February, she had fallen a few times in a weekend and became very weak. After a brief stay in a hospital, the doctors determined she had come down with a UTI. The hospital recommended that she go to a skilled nursing facility for temporary care to build up her strength and allow her to recover from her illness. Hospitals don't give you a lot of time in finding a facility. In searching for a facility I needed one that was close in proximity to me. I came across Heartland. They provided me and my sister with a tour of the facility and explained their services. They have both semi-private and limited private rooms. They offer physical therapy, occupational therapy, speech therapy, nutritional staff, 24 hour nursing care and assistants, activities center and more. The facility was very clean and bright. Conveniently located on Dublin Granville Road across the street from La Scala restaurant. Lots of parking available for when you visit. I admitted my Mom to Heartland where she spent five weeks recovering. Her overall care was great. Mom even liked the food. She needed physical therapy, occupational therapy as well as speech therapy. The staff were very friendly, busy helping patients, listened to my questions or even concerns about my mom's care and therapies. Staff were always prompt to respond when my Mom used her call light. She received excellent nursing and treatment care. In fact, one of the underlying medical issues that my Mom had been struggling with for a long while, they were able to develop a treatment plan that has helped her control her condition. The various therapists worked closely with my mom to get her back to her normal self so that she could come back home. The reason I do not give them a five star is because of communications. I have not had to go through something like this before. Administration, nursing, therapy and social work staff would all listen and even engage family in helping come up with the best plan for my Mom. The challenge I had was that being unfamiliar with their processes as well as "who's who" that I needed to work with was frustrating at times. There were a number of different departments and services engaged, it was challenging knowing who I needed to work with for which services. As I became more familiar with the facility as well as talked with their admissions / customer service staff, I was better able to orient myself and then able to interact more efficiently and effectively. Right before my Mom was ready to come home, my sister fell and fractured her femur. She wanted to go to Heartland. So, when I was getting my mom discharged we were admitting my sister. My sisters experiences have been similar as my Moms, except she is a little more particular about their food. It's not home cooking, but still decent. Pleased by the progress my sister is making here. So, not only would I recommend the services here, we have had the occasion to use them for a second time.

The facility looks nice, but the care my husband received was not good. He was here until we could…read moreget him home for hospice care at home. It took a long time for the call light to be answered, this was one of the less severe things. The last weekend he was there (Nov. 2-3, 2019) he had an aide that was rude and abusive. She was frustrated that he was not eating his lunch (he was on full liquids) since he was tired and kept falling asleep. After a few times, she moved his bedside table with all his liquids (including his water) against the wall, out of his reach. He could not get out of bed, so he could not drink any of his lunch or his water. When I got there and asked him about it, he told me what had happened and also that the aide had slapped him in his private parts area. I did report this to the nurse; she came in and my husband explained what happened to her. She said she would take care of it. My husband had to be taken to the ER on Sunday night/Monday morning. Once there, I saw he had a bedsore on his back. The staff at Heartland was supposed to be checking him daily to make sure that the pressure bandage on his back was still there and he did not have a sore. Obviously the aide that slapped him had not checked him for several days. The pressure bandage was rolled up in the bedding that came with him from Heartland. I went back to Heartland to advise them of all of this; at the Monday morning staff meeting they had not been advised of the slapping situation by the Nurse. I don't know if the aide was fired or suspended, but she should not be working with people in this type of situation. I would never have anyone I care about go to this facility again, since we had this horrible care shortly before my husband passed away. No one deserves to be treated like this.

My father, who has multiple myeloma (a serious blood and bone cancer), was admitted here for rehab…read more After touring the facility, I felt confident he would receive good care. Unfortunately, that was not our experience. Less than a week into his stay, we were told insurance would no longer cover him and he needed to be discharged. I was not properly notified the day of discharge and received a call while at work saying he needed to be picked up. When I arrived, he was extremely weak and clearly not well. I had previously asked staff to check him for a UTI because he was weak and acting confused. I do not know if that was ever done. As I was helping him into my car, he told me he had orange urine and swelling. Staff told me he was "good to go." Within 21 hours of leaving this facility, he was transported by EMS to the hospital and diagnosed with a UTI. Very disappointed in the lack of thorough assessment and discharge planning, especially for someone with cancer and a compromised immune system. Families need to ask questions and closely monitor their loved ones here.

I was a "patient" at The Grand during September/October, 2024. I was there for approximately a…read moreweek and I can tell you this place sucks! My room was not cleaned, we had to obtain sheets and towels from the "nurses station". PT was only an hour during weekdays only. The food was inedible and disgusting. Employees were never around and did not provide the proper amount of service.

took them for 8 am till 1130 am to let me know my sister had passed…read moretook my daughter in law to come on Friday to get them on schedule for her pain too many patients per nurse tryin to find out how person is doing doesn't happen because they are too busy or don't care. Havin a social worker call to explain what is happening never happens For as much as they charge you would think they would be better

Our family's experience with this facility was deeply concerning. We observed ongoing sanitation…read moreissues (urine-soaked floors, feces on walls, unchanged bedding) and chronic understaffing. Staff were often on their phones or asleep while call lights went unanswered. Communication was awful -- many times our calls went unanswered, and the voicemail box was too full to accept messages. When we did reach nursing staff to ask about tests or results, we were often told they had been completed when they had not, causing a complete loss of trust. My father experienced unreported falls, medication errors, and a broken call light that remained unrepaired for weeks despite his high fall risk. Even hospice documented concerns that were not addressed. I hope management and state oversight take action to ensure residents receive safe, dignified, and honest care.

I've only had two visits,but was very impressed with the level of care. I have a chronic back…read moreissue and have seen orthopedic doctors in the past, and this appointment felt thorough, thoughtful, and truly patient-focused. Dr Muse took the time to listen, explain things clearly, and create a plan - not rush me through. I left feeling informed and confident in my care and am looking forward to continuing treatment.

Dr Ulm and his team have been amazing. I had a misdiagnosed issue that he has been able to treat…read more He is an absolute expert and both he and his team are professional and friendly. It is clear across town so depending on time of day I drive 30-45 minutes just to get there but the treatment I've received makes it more than worth it!

I only have positive things to say about the Winchester Institute. I broke my back in 2010 and had…read moremajor surgery and my back pain has been too much lately. I was hesitant to see a chiropractor because I had a horrible experience years ago. The Winchester Institute was recommended by my surgeon so I thought it was worth a try. Everyone here is SO kind and patient! I was very nervous the first couple adjustments and they take it slow and are very reassuring. The Doctors always take time to look back at my chart and xrays and make sure their care is just what I need. I was skeptical but optimistic and I am happy it has been helping! I like the fact that they have multiple approaches including the adjustments for a larger scope of care. I highly recommend this practice!

What started out as a decent experience quickly turned into a feeling that I was only a number and…read morenot someone that was important. If you want a personalized experience check out your options. This post was not intended to cause harm to your business, rather it was my review of your business. It is precisely why I took my chiropractic care elsewhere. This post was not intended to cause your business harm, but rather, give a personal review of the care I received. My experiences leading to this review include having the incorrect knee adjusted twice, the care plan not being followed, i.e. getting a foot scan to address a knee injury. As a patient, when we decide on who our caregivers will be, it is important that we evaluate their work honestly and fairly; and take characteristics such as trust, confidentiality, decorum, and professionalism into account.

This facility apparently does not have qualified staff to provide the level of care of the patients…read morethey are accepting. My 53 yr old sister died there today. She'd gotten very sick two months ago, she had to have a trach and long story short, she was transferred to another facility who, had her transferred to this hell hole of a nursing home! First of all, if Arlington does not have staff around the clock who are skilled at suctioning patients with new trachs then it is ILLEGAL for them to accept a patient who's needs they can't meet! The nurse told my brother that my sister stopped breathing while she was suctioning her, this tells ME, a retired nurse in NM, that the nurse had her airway blocked much too long! Once she stopped breathing they called the paramedics who transferred her to Riverside who pronounced her. DO NOT LET THE HOSPITALS SEND YOUR LOVED ONES TO PLACES LIKE ARLINGTON! Their last survey in 2024, they had MULTIPLE nursing issues, Specialty is also at fault for not ensuring they had staff who could provide the level of care she required.

A terrible place! I was due medication at 4pm, 8pm, midnight, 4am. NEVER got one pill. I couldn't…read moreget up to go to the bathroom and they told me to pee the bed. I did and then I sat in a urine soaked nightgown and bed for 6+ hours. The room was a toasty 78° and I had ask at 2pm to have it lowered. They said they would do it. Never happened. They had nothing for bed sores. And, did I mention that the lights flickered non stop. Staff said they had been that way a long time- so they put me in a room that wasn't 100%. And I wasn't alone. I heard other residents calling out. The call button was a joke. They had no oxygen for me. They had only large size depends. At one point I was told that there was no nurse or boss in the home and I believe it. They could care less about the people.

Please if you have a loved one who cannot fend for themselves due DO NOT leave them here. The…read morenever have enough staff on site and the ones that are their are overworked. Sometimes waited a half hour once we pressed the button. It takes weeks to get any laundry back and that's if comes back. Your loved one never has the same aids so no one knows what's going on. I had to tell several people that my dad is not verbal and does not know how to use the call button a few times he wasn't even checked on. There were a few good people there but again they are overworked. The food is horrible, never warm. It's never what they say it's going to be on the calendar. It's very dirty and often smelled of urine. We made a couple attempts to let them know how upset we were but management never followed up. I would LOVE for cooperate to leave their loved ones here and they would see how they like it.

My mother in law was sent here recently, July 2021. The staff lost her open hearts collection…read morenecklace I bought her, her watch, and she was not given a bath for 7 days when she arrived home. She had bed sores which worsened and the staff refused to provide transportation home.

I admit my mom all the staff are very polite and very helpful . Nursing manager Brittney social…read moreworker Courtney . PT staff and all nurses are very very helpful. I will recommend this nursing home . We had a great experience there .

I worked at this location once through agency and the experience was so bad that the I guess her…read morestatus was Lead STNA acknowledged it. She said "she's definitely not gonna wanna come back after this experience" and she said multiple times in hopes I was gonna turn around and say "of course I'll be back, it can't be bad like this all the time". No, I'll never go back there. I walked in for a shift and when I say ALL of my residents were soaked, I had to report it to the supervisor. One resident was left in their wheelchair all night. Another soaked in feces. I had at least 6 full bed changes. When I asked to be able to chart I was told by the LPN Supervisor due to staffing don't worry about charting or showers. This facility all together was terrible. They need a whole new staff, literally.