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    The Chris Carter Team

    5.0 (1 review)
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    2 years ago

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    ONE Family Property Services

    ONE Family Property Services

    (2 reviews)

    Renters Beware! We attempted to rent a home managed by this company. We are overly qualified…read moreprofessionals, as confirmed through their own mandated background check. First, they put us through hell just to get approval for a small indoor cat in a single fam home. Ok, we dealt with it. Then, we finally got the written lease. 1st line had a typo- red flag but not super serious. Lease was all over the place, ambiguous, & contradictory. So we emailed our specific questions. Response? "refer to the lease." We were- thats why we had questions. So, we called "MATT LUBERTO, Director of Operations." He was the rudest person Ive ever dealt with. Refused to answer question as simple as "how does your company handle service requests from tenants?" Told me he isnt an attorney and cannot explain the lease. Asked what appliances are covered? Again, he doesnt know. Asked how he would know whether the appliance is owner responsibility? Answer- based on the lease (the same lease he said he cant interpret bc he isnt a lawyer, but somehow expects us to interpret when this isnt our business.DO NOT SIGN A LEASE MANAGED BY THIS PEOPLE! Wasted a month of our time on a company that cant even say how what they do!

    Started out well owner personally came to my home and sold me on transparency and honesty. As soon…read moreas I left the property in their control communication was horrible to get any information it was like pulling teeth. I yearned for the tenants lease to end so I works no longer have to deal with such poor management and lack of professionalism. Although our business had concluded I was still owed money but wfeh I asked about it the owner laughed and never payed up. Dint recommend!

    Michael Kocher - Realty ONE Group Emerald Coast

    Michael Kocher - Realty ONE Group Emerald Coast

    (8 reviews)

    Michael Kocher made the entire home-buying process incredibly easy from beginning to end. From our…read morevery first conversation, he was professional, knowledgeable, and always willing to take the time to explain every step so we knew exactly what was going on. His communication was outstanding, and he was always quick to respond no matter the time difference. We were moving from across the world from South Korea, which could have been a very stressful situation, but Michael handled everything seamlessly. He coordinated walkthroughs, answered all of our questions, and made sure nothing slipped through the cracks. Even being overseas, we felt completely confident and supported throughout the entire process. Michael truly went above and beyond to make this a smooth and positive experience. He turned what could have been overwhelming into something exciting and enjoyable. I would highly recommend Michael Kocher to anyone buying a home in Crestview or the surrounding areas. If you want a realtor who is professional, reliable, and genuinely cares about his clients, Michael is the one to go with.

    Great for military. Michael was extremely professional and helpful. We were out of the area and…read moreneeded to buy site unseen so He created 20-30 minute youtube video walkthroughs of all our potential houses we wanted to look at. This was a necessity because he showed the true condition of the house and pointed out nice things or items of concern. He also gave us useful information about Florida specific issues including flood zones, humidity, etc. He made our remote purchase of a home very smooth and less stressful. Highly recommend.

    The Chris Carter Team - realestatesvcs - Updated May 2026

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