I'd like to preface this review by stating that I'm 100% NOT related to anyone who works at this business nor am I a friend of anyone who works here. I know how annoying it is to doubt the veracity of a review. So, be that as it may, I'd like to review this shop because it's deserving an honest review.
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My wife and I are expecting our first child in August, and we needed to have her own childhood bassinet evaluated and refurbished prior to us feeling comfortable enough to put our newborn in it. I am new to the Bay Area, so I had no idea which sort of carpenter shops would be the best one for this sort of job. Lastly, I have 0 knowledge about anything woodworking related so I knew that I'd be especially easy to bamboozle if someone wanted to regarding this project.
So, I clicked on the first link that popped up when I put in something like nearby carpenter's in google and called the number. I left a message on the machine stating briefly the scope of what I needed and my contact number. I was promptly called back by a very professional and articulate man. We went over what I wanted to do, and he said he'd take a look at it. I work long hours and couldn't come by until 6pm that day. He was more than willing to meet me then. While there, he evaluated the bassinet and agreed to the top end price I wanted to pay to get it refinished / refurbished.
The very next morning at about 7am he sent me a legit invoice, and pictures / a schematic of the bassinet project. WOW. Do you know any small shops that have this type of professionalism? I haven't ever seen one like that. He even recommended some additional add-on's and asked for permission with a cost analysis prior to me telling him to go ahead. The bassinet was ready within 72 hours of when I initially brought it in for evaluation.
So... Bottom line - What did the bassinet look like?
It was phenomenal. He refinished it, refurbished it, and made it look phenomenal. Furthermore, he came in under budget.
Oh, and what else? his customer service (I think his name was Parnell) was great. he even LENT me some blankets and rope so I could secure it safely in the bed of my truck because I forgot them. He actually TRUSTED me, a concept lost on most businesses.
I recommend this shop to anyone who needs a small or big project involving a very technically savvy, honest, professional, and punctual carpenter.
Well done. read more