I ordered two rugs and the customer service was excellent. I called to check on the status and had to leave a message. I was called back by the store within an hour and given an update. The rugs arrived sooner than expected. Very pleased with product, customer service, and shipping. Will be shopping with them again. read more

Customer service is TERRIBLE!!!! They don't answer your calls or acknowledge your emails!! I'm missing items and nobody is calling me back!! Do NOT buy from this company!!! read more

BUYER BEWARE! I think this company may be going out of business. I placed an order over a month ago and haven't received it. I sent several emails with no response. I have called and left messages with no response. I am very disappointed. I was a loyal customer of theirs in the past. DO NOT ORDER! read more

Is this normal wood expansion issues or just straight damaged? Spent $2000 on this bed and the manufacturer says it's normal so I'm stuck with it. Just wanted people to be aware of what they will receive. The first bed was sent back by the delivery company...I didn't see it but they said they were sending it back because it was damaged. So this is the second bed that was sent. read more

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I placed an order from this company on a Saturday morning. I had ordered a 9 Antler Whitetail Deer Chandelier for our lake home. Total cost was around $603.00. For some strange reason I decided to check the Yelp reviews. My heart dropped. I lost 2 nights of good sleep thinking about what I had done. The reviews were horrible. I wanted to call the bank and stop the transaction the following Monday morning. Spouse said, stop worrying about it. That week we received conformation via email, they had received our order and was shipping the light fixture out. So far so good, then they sent us a Tracking Number so we could watch it in transit. It arrived a day earlier then the company had predicted. It was right on time according to the tracking number. What a relief. We opened the box expecting the worst. The light was packaged in a very thick cardboard box, with extremely well packaging. To think I wanted to cancel the order? Geez! We are so pleased with this purchased. No complaints whatsoever. It arrived as the company described. No damages, or missing additional items. Thank you The Cabin Place! #GrandRapidsMN read more

Poor return policy. I ordered a full size comforter. The company set a queen by mistake. The company would only send a bed skirt in full size. The online description has full size measurements. I would have to spend $100 to return. Nice comforter but it is being donated. The company left me with bedding that is too big. read more

The Cabin Place - It says full size! - Home Decor Near Me - Grand Rapids, Minnesota

Horrible service. These people are extremely dishonest and unprofessional. They will steal your money. I was sent the wrong item. I emailed them numerous times. Called them. They do not respond. I am stuck with the wrong lamp. I filed a complaint with the Better Business Bureau and the dishonest and unprofessional people at The Cabin Place did not respond. This is crazy. What king of liars and thieves are these people. AVOID the Cabin Place. These people will rip you off and will not respond or provide and customer service at all. read more

I should have paid attention to the reviews here. I ordered an expensive loon decoy because I preferred the pose of the one they pictured over ones from other sites. They sent me a completely different loon. Not acceptable. read more

Do not order anything from the cabin place. You will not get what you order, nor will you get a refund. They do not answer emails or telephone calls and they do not respond to messages. Their website looks good, but it is either fraudulent or they have gone out of business as of May 2021. Do not make the mistake that I did and lose money for these people. Update: this company has promised a refund for my backordered product, and I am waiting to receive it. Still, there was a communication and supply problem so avoid if possible read more

Fantastic experience buying log furniture with The Cabin Place. A lot of the furniture items they have are custom made so you have to have some patience...but I prefer items that are handmade in the USA so I had no problem waiting a little longer for some fantastic furniture. read more

I contacted customer service at least 6 times to receive a "return authorization " number. No one has returned my call in 2 weeks. I can't return a $200 quilt that does not match my room decor. AVOID ORDERING FROM THIS COMPANY. read more

I ordered a Antler Chandelier from the Cabin Place and couldn't be happier with my purchase. Was better than anticipated and arrived quickly as promised. I would recommend this company for all your Cabin needs. read more

Absolutely the worse customer service. I placed a order on 2-12 for a item that said "1 day shipping". After a week of hearing nothing, I attempted contact to update my order status. E-mail and phone call both went unanswered. Several days later I filed a complaint with PayPal. Only then did I get a e-mail explaining about a delay from the supplier, no date known for the items to arrive, etc. So I opted for a refund. No explanation for the no response to messages. Had this supply problem been explained on the website, I would have never placed a order. Had I read the other reviews first, I would have stayed far away. Lesson learned. read more

Horrible customer service! I tried contacting them for a return and it took me over 1.5 weeks for their customer service department to finally get in touch with me. When they did contact me they informed me I couldn't return the quilt set that I had ordered because it was a clearance item. I did look on their site (on the ordering page) and saw that you aren't able to return clearance items. However, I ordered this via the phone and not once did they inform me of this policy. Other online businesses will make sure, multiple times, that the customer is aware of return policies...whether they are ordering online or ordering through the phone. Never did they mention that to me. Now I have a $350 quilt set that doesn't match my decor that I am not able to use. I am so disappointed!!! read more

Costumer service is a joke getting refunded is more of a joke do not do business with cabin place .com been warned

They lie!!! This is a dishonest and disreputable business. They do not answer calls and they sell junk. https://www.cabinplace.com.

I purchased Tamarack Trail bath and hand towels. They were expensive to begin with and with the shipping (for 2 of each) $81.00. They have pulls in the material, don't hang straight and the wrinkles are all but impossible to get out. I do not recommend them. For the price I expected much more. read more

I ordered bear lodge wall plates and switch plates. I received them in a timely manner. I love them. The pictures didn't do them justice. I would definitely order from here again. read more

I found this company's advertising to be misleading and their customer service personnel uncaring. I purchased what I thought were shower curtains, based on the site's photo and product description. I was instead sent a tooth brush holder and was told it could not be returned or exchanged for the requested product, because the pictured product was no longer available. I am now the "proud???" owner of an ugly 22 dollar toothbrush holder that I'll never use. Correction: Goodwill will be the proud owner. Doesn't even deserve 1 star. read more

Poor customer service. Returned flatware because it was poor quality. Had to pay shipping to return it and they took shipping out of the refund.Told me "that is our policy" Would not offer any thing to improve my customer service. Would not buy anything from this place. read more

This place is fantastic! My husband & I bought a cabin a few months ago and have made several purchases from CabinPlace.com. The quality of the product is very good and their customer service is wonderful. I called them in regards to some decorating questions and they were extremely helpful in making sure I was comfortable with my choices. I have returned a couple of items (changed my decorating scheme) and had no problems with the returns. I just placed another order with the company Monday and received it on Friday. Outstanding! read more