My mother died today and burgers was our family thing to do. I was ok spending $75 to relive a wonderful memory but I wasn't prepared to get garbage served with a side of disrespect. Learn from me and the additional pain our family experienced today.
I ordered 2 custom bacon cheddar burgers with sauce and seasoned fries plus onion rings for our sides with 2 strawberry shakes. Grand total after tip was $75 for a $50 order but I didn't know I was paying for:
1) Cold food 2) Warm, melted shakes 3) Soggy, disgusting buns with no sauce 4) Slimy, microwaved lettuce 5) Thick, very small onion 6) No onion rings and 7) Partially cooked fries.
I've had so many bad experiences with Uber Eats but this time it wasn't the driver's fault. I tried and called Burger Den (no easy task getting hold of them). I got attitude instead of customer service who tried to make things right. I was told there was nothing they could do but yes, they confirmed they were out of onion rings... something we still paid for but didn't receive.
Don't eat at Burger Den unless you're fine paying for garbage and attitude. read more