While our mother was under the care of this facility, we identified a serious environmental safety concern involving the presence of mothballs that were being brought in, crushed, and dispersed in resident rooms--reportedly by a staff member. This practice is dangerous for use in any type of facility and presents a significant health risk. During this period, our mother developed acute symptoms including leg weakness, leg quivering, and a pronounced unilateral lean, which were observed by staff without appropriate intervention or escalation. She later confirmed she had personally witnessed a staff member crushing the substance in her room. Given the severity of her condition and the lack of timely response, she required emergency medical evaluation. This raises serious concerns regarding supervision, safety protocols, and duty of care. Families are strongly encouraged to ask direct questions about environmental controls and oversight. If any of your family members display these symptoms, please seek immediate emergency medical care. 0 Stars. Do Not Recommend! read more

My mom is currently staying there for physical therapy due to a dialysis issue. And the staff talks loudly about who has to help her go for a walk or to the restroom like oh I don't want to, she's gross and all this other crap. Don't EVER come here No stars if I could, forget this place read more

Dirtiest place ever. Only good thing is the physical therapy. Looked great on tour but absolutely horrible where they put you. Nobody can eat the food. same thing served for breakfast, lunch and dinner. Never cleaned the room and took 2 days before they filled hand soap when we got there. At least 20 minutes before they responded to nurse button and they were super slow to help then too. No liners in trash cans and there's poop in there. Never touch anything around there because it's never been cleaned! We left as soon as we could and that took 5 days. Nothing is done on weekends so I just took my dad home. Social worker said she called insurance to set up home health but insurance verified that she never called. I lost 3 days waiting on her. Absolutely horrific experience! read more

it is heartbreaking to see the lack of care at The Broadmoor. The nurses are the worst. PT is great but it's not worth it to put up with the rest of the staff. DO NOT SEND YOUR LOVED ONE HERE!! read more

The most horrible place I've ever seen!! At first glance this place looks like a nice hotel. The first night after my 75 yr old mother's hip surgery they said they found her on the floor at 2am! No bed alarms? Well, after the ok from the emergency room my mom went back. My mother has been sitting in her feces and it looks like it's been days! Called the nurse when I got here and it's been 30 mins!! My mom has a huge sore on her hand and her hand looks like it's turning black! Bloody face and ear, sores, ect. She's saying no one here likes her which makes sense because everyone has a sour look on their face like they don't want to be at work! She looks like she's dying. The smell, the absent faculty! What if I wasn't here, would anyone ever come? Well, someone came and guess what? They are mad, attitude! This place is HORRIBLE!! Do not bring your precious parents to this AWEFUL HORRIBLE PLACE!!! It should be SHUT DOWN!!! read more

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My wife is a long term care patient at this facility and recently I sent her two boxes through the usps which I have confimations that they were delivered on 8 may2023 but she has never received them. I sent a message to the business office with the confimations that they were delivered to staff at this facility, but she has not received them. I called to speak with the mailroom supervisor and was place on hold for over thirty minutes and finally was diconnected. It seems that someone in this facility has nothing better than to steal patients packages. The business office has yet to let me know what has happened to those post office packages I sent so now I have to spend time with the usps postal inspector and file a criminal complaint. Alan Rubel read more

If I could give this place no stars, I would. They lost my father and didnt even notice for a whole twelve hours!!!! These people are a joke of a healthcare facility. If you feel like sending your family member to die, then send them here. Low class facility. read more

Katia, I am Kathy Winn, Charlie's Winn wife. He was transferred to The Broadmoor on Thursday night. You had told me he needed to go to a highly skilled nursing facility and I can promise you The Broadmoor does not meet those standards with the nursing department! The PT is great and they do everything above and beyond! The nursing staff is almost non-essential! They may take over an hour to get to the room, if they even come to the room! His diaper on Friday was dried up poop! Which was disgusting and there were no wet wipes so I could clean him up like I did at the hospital after he set on the potty chair! I called the nurse and she finally showed up and cleaned him but that even took a while for her to come back! Charlie's daughter was there yesterday and tried to get a nurse to come to his room after using the buzzer and she went to the nurses stations 2 times in an hour to ask them to come for help! Today I was there and Charlie's catheter bag had not been emptied since Friday and if I had not been there today, they would not have checked it! Last night the nurse got mad at Charlie and left him cross ways in the bed and he was miserable but no one would answer the buzzer to help him get comfortable in the bed! Yes he is frustrated and yells but I have been there 2 days and a lot of patients are yelling because they are not getting proper care! No one checked on his diaper today and as I said his catheter bag was full! But the nurse was quite concerned when the door was open and I was not wearing a mask and closed the door but NEVER came back to check on Charlie! Charlie told me he had better treatment at The Medical Resort than he is receiving at The Broadmoor which some how I believe! We were just frustrated that no one would talk to us! I assured him that at least we can see him and he smiled. Katia I really wish the transfer for Charlie would have been to Encompass at the Vintage at least they take care of their patients! My friend's husband that had a stroke in November was discharged in December and had excellent care from both the nurses and PT! Katia you told me last week you had the same problem with The Medical Resort that they would not answer their calls. I know you cannot do anything for Charlie right now because he has been discharged from the hospital but truly I wish your team could go visit these facilities that you are sending patients to instead of relying on the internet or whatever source you do, please visit these places you are sending especially older individuals to the more respected HIGHLY "Skilled Nursing Facilities"! You will learn a lot just walking into the facility! read more

I am presently at Broadmoor getting physical therapy for a broken pelvis. I want to give honor where it is due to Terri Murphy an outstanding nurse who usually works night shift. Her constant excellent care and cheerful attitude no matter what are highly commendable. This goes a long way to overcome any other shortcomings one could complain about. Also the PT dept. is stellar. Experienced, attentive, funny, giving you constant encouragement and encouraging you daily to move forward. Brian, Dylan, Evan, Frances, and Jeff. Great team. read more

We almost didn't send my Dad here based on the reviews. Fortunately, we toured and shared our concerns with the the staff and moved forward. Dad was not happy about going to a facility period. Now, he doesn't want to go home. Jeff, Brian and Dylan with rehab are amazing. They had him looking forward to his twice daily rehab. He is up and walking with no help. The support staff was great as well. Christina was with him most days and wonderful. There are many more behind the scenes that made this a positive and successful stay. Thank you! read more

The facility itself is probably the nicest in The Woodlands area and they say all the right things when you tour regarding the facility and services provided and they addressed all the negative past reviews by saying new staffing have been hired for key medical positions but those jobs are still posted on their website and staff have told us they did not have new people in key positions. Unless you can be there everyday to supplement the nursing care due to staffing don't place your loved one here. The communication with medical staff is awful including questions regarding medications not being given and what exactly IS being given. You rarely get a direct answer. We did like the Doctor but he visits only 3x week and says he will follow up with nursing staff. The physical therapy department has great therapists which is the most important thing for my 83 year old dad recovering from broken hip. The only phone number published anywhere is the receptionist desk which is supposed to be staffed until 10 p.m. They have to transfer you to nurses station and the phone is NEVER answered ( like the call buttons from patients! ) I requested direct number to nurses station and was told it had to go thru receptionist though they advertise you can reach someone 24 hrs a day. The 24 hr access to facility you are supposed to have from front door is not true. Family member rang doorbell where camera was at front door for 40 min before going around the building to all entrances in pouring rain until he got someone's attention when my father was brought by ambulance at 9:00 pm. There are some very good staff but they can't do it all. We were promised "Circle of Excellence" meetings with care team but had one meeting only which primarily covered financial obligations. read more

If I could give this facility zero stars I would. It appeared to be a decent place from my walk thru of the facility. Nicely appointed, too bad the care sucks. My father was sent there initially to recuperate from a (second) brief stay at Mem. Herm. Woodlands for very swollen legs, a UTI and severe lower back pain being surgery was not required & because they are an "IV med friendly facility." Upon check in, the head nurse who called himself "the General", stated that he would see my father every morning/evening to assess daily care/improvement. That did not happen. I also had to bring some of Dads meds from home because they did not have them (Oxycodone, metalazone and a few others.) Dad was on a strict pain management regimen and required his pain meds every four hours - Doctors orders. We got him settled and dosed by the time they served dinner. His next dose was due at 8pm. By 10pm he called me crying in agony. No one gave him his meds yet and the nurse kept saying she was waiting for them. I called the facility and no one picked up at the desk. I called the General on his cell phone at home. He said he would take care of it. An hour later, my Dad calls me back and he is frightened. I can hear someone ranting and raving loudly in the background. When I asked what that was, he said it was the nurse and she was highly agitated, yelling/pacing up and down in front of his room, threateningly. I could hear her yelling "I don' have to take this sh*t from these as*h*l*s" and a quite a few other choice words I won't won't repeat. I told Dad not to worry and called the General back again. I told him I am minutes away and he better pull that nurse from the floor because I will not tolerate my 83 yr old father being threatened by someone who was spoken to for not doing their job. He said he would go back and take care of it. My father FINALLY got his meds near midnight. 4 hrs beyond the RX. Of course they did almost nothing for the pain at this point and he never saw the General that night. The next 24 hours were a nightmare for him due to extreme pain and lapses in dosing times. The following day I called the staff physician to complain. He said he would make it clear to the staff that he is a pain mgmt patient and meds MUST be given on time. Dad spent 11 days there and the meds were never given on time nor did his condition improve. It was a constant battle. Most of the staff could care less. In that time, his extremely swollen legs never went down and they were turning dark red from below the knee all the way to the toes. They looked horrible!! His pain had worsened in his spine. Finally, the Dr returned him to Mem Herm by ambulance. He still had the UTI, diagnosed his legs with cellulitis (turned out to be wrong later) and now he had a bed sore to deal with. Still, (for a 2nd time, no one could figure out why he was in so much lower spine pain. TWO MRI's (one each time)They just kept dosing him with heavy pain killers.) The hospital kept him TWO days and against the pleading from myself AND the nurses caring for him, they sent him back to Broodmoor at midnight on May 3rd . (The nurse was crying along with me as we both felt he needed more hospital care. She even called the hospital Dr at home to try and give him another day or two. He refused.) Sadly, the same treatment occurred as before at Broodmoor. After 48 hours of excruciating pain, my Dad tried to end his life using the blinds around 2AM on May 5th. In his goodbye note he wrote: "I hope you will forgive me. I cannot bear the pain anymore. No one seems to have any solutions for me. I hope the Lord will forgive my soul." Broodmoor waited several HOURS to notify me. I was called in the morning. I was livid. Upon mine and my husbands arrival, the staff was surrounding him in his room. I made them clear the room and spoke with Dad. Again the meds were not being given as prescribed. We spoke with the facility mgr, the "general" and a nurse. They all made excuses about the care he received, when he got his meds & advised us he had to go to a mental facility. I argued about it as he was still very, very sick; that his mental state was CAUSED by the lack of care, to no avail. NO APOLOGY for the care. A staff member pulled us aside on our way back, & advised us that even though they sign the meds out on time- it can take up to 3 hrs before a patient may get them. (Depending on what is going on, on the floor.) He was transferred that night. By the next morning, the new facility sent him to St Lukes because his legs were seeping. That turned out to be Congestive heart failure. He spent a week there. MRI of spine showed nothing. (3rd one) The pain? Turned out to be 2 spinal fractures that both hospitals missed!!! Was caught on an x-ray at a corner ER! Thankfully he has since recovered. The staff was cold, the care was negligent. Spare your loved ones. Steer clear. read more

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hello my name is leslie jones foster my overall experience working at broad moore the place is nice the hr department awesome the person that was my manager angela was at first ok i was working only three days to here how she treated her employees then i went thru it myself she was not professional had a meeting with angela and hr behind closed doors i was off three days only to return to work to hear about what was talked about behind close doors was discussed with my fellow employees and she is rude dont know how to talk to her employees at all my opion she needs more training in how to treat and or respond to her employees no one wants to work with a manager that dose not have respect for her employees i decided to just remove myself i was told that they were working on the situation but after having my own encounter with this manager i knew it was time for me to leave i loved working for broad more but i refused to work in a toxic environment with a toxic manager who dose not know how to treat or respect their employees like her employees respect her calling my fellow co workers talking about other employees read more

Great setting but poor staffing. On-site rehab was great but admin staff doesn't care. Avoid this place.

My 86 year old mother just spent a week in here and it was a wonderful experience. Their staff was very friendly and always helpful, the facilities were exceptionally clean and the food was very good. Thank you to the entire staff !!! read more

Completely horrible experience from beginning to end for my mom in rehab! Thankfully she endured but do not send your loved ones here. They do not care about their patients and they will not service. It's a fraudulent that they take money from people for what , they provide nothing except for the PT service. The nurses are unresponsive and they don't clean after the patients. It's disgusting what they put my mom through not even welcoming her and not provided medicine requested or providing towels or showing up after 5 hours of her calling. Definitely should be investigated for the opposite of a care home. read more

Most of the nursing staff have horrible personalities and treat patients without compassion. My mom could ring for the nurse and it could take over 30 minutes to have someone come in. Poorly trained, they nearly dropped my mother twice (that I'm aware of.) Had to readmit her to the hospital for a severe uti (because they didn't change her regularly and she'd sit for hours with a soaked briefbrief through her clothes and sometimes her bedsheets) and discovered she had bedsores. Last straw was when they thought she may have had another stroke and called medical transport and not 911. Of course they backtracked their story. I would never consider this place for any family member again. read more

Horrible staff. way more bruises and lost her will. These people are not caring, don't communicate and give too many meds to sedate. Don't bring your loved ones there if you care about them read more

BEWARE!!! MAKE EVERY EFFORT TO AVOID THIS FACILITY. It needs to be shut down. The nice property is very misleading. My loved one was here for 5 days for high dosage antibiotics. Luckily, she was very coherent, mobile and able to take care of and speak for herself, so she was not in any danger. However the neglect and lack of organization was off the charts. They failed to administer the meds according to schedule, in fact did not even have the first dosage, but told us they did. They left IV's in all night when they should have been removed after the infusion, recreating a fall hazard. They did not respond to night time calls, luckily it was never an emergency. The food was never brought on time and even after confirming they had certain food items upon her request, they were never brought. There were stains and drips of some type of red fluid on her walls and the cleaning crew sprayed the floors with cleaners but never wiped it up, making the floors very dangerous. If you have to have a loved one be here, plan on visiting everyday to ensure their safety. The majority of staff that we encountered (save one or two) had no interest in doing their job or helping. More than once, when we could not get a response from the call button, I would find 2-3 staff remembers sitting at the middle desk, just eating and visiting or hanging out up front. If you try to call, you will be told the leads are in a meeting and there is no way to leave a message. Each day I communicated issues with Landon the Director, Ruta the head nurse and Rebecca, who handled all the registration paperwork and they all assured me everything would be corrected. Each day we had a new set of horrors with no resolution to the problems. We cleaned the floors ourselves, we sought out items that were requested and we had to advise the nurses when it was time for an infusion. Now we are trying to get statement for insurance claims. After 3 emails and 7 calls, I still cannot get ahold of the records person, nor can I get anyone to call me back. This is NOT a place you want for your loved one, especially if they cannot speak up or take care of themselves. read more

If giving zero stars were an option, I would give that, without hesitation! Please, do not leave a loved one at this place. I should've listened to the reviews before sending my dad to this awful place. Also, please do not trust the positive reviews, they are just made up! I was there every day, sometimes twice a day since it was nearby my work, and every time I was visiting my dad, there was an issue, which I would address with staff, however, nothing was ever done to address my concerns. My dad was not ready to be released but he couldn't bear to stay there any longer, here is a list of a few things that made his stay so miserable: -When he arrived, he was dumped in his room. Nobody was there to guide him, there was no nurse, doctor, or any staff. He was not seen by any one until the next day. - He was not able to walk and needed help to go the bathroom, a couple of times he called the nurse for assistance, but they never came and he ended up soiling himself! - One day they left him in the wheelchair and he wanted to go back to bed to sleep at night. He called the nurse and after a couple of hours of waiting he decided to go and look for help and he got scolded for being in the middle of the night roaming around the hallways! - They would bring medications that he was not prescribed. Including laxatives, which he didn't need, at all. He needed pain medications and he had to wait for hours before they would finally bring them. He called me several times in pain. - His main medication need was his sleeping pills and there were times that they wouldn't bring them, and if they did, they would give them to him at 2:00 AM! Other times they would say that they run out of them, even though I brought a bottle of pills with his prescribed medication. - He was there for two weeks and got only 3 showers, and only because I had to chase the nurse and CNA and ask them not to forget to help him shower. On several occasions, I reminded them that it was shower day and wanted to make sure he would get one, they never showed up. - The temperature in the rooms cannot be controlled and either he was super hot or super cold and once again getting someone to help him was impossible. - They forgot a couple of times to bring his food, so he called me and I had to go and bring food. - Every time that I was there I had to empty the urinal because no one else would do it for him. - They never cleaned the bathroom and it was just gross. - The water pressure in the bathroom was a joke, I complained several times about it and they "fixed" it with the same results. - Most of the nurses are temps and they do not know anything about the patients, procedures, rules, etc. One of them tried to help but couldn't do much, the other ones showed little to no concern for my father, who was in their care. - The nurses and CNAs rarely come when they are called but you can find them in the "lounge" room chit-chatting, and giving attitude when you need them. - My dad had several arguments with the nurses because they did whatever they wanted and wouldn't listen to my dad. He was there because he fell and needed to get back on his feet but mentally he is a sharp person. - I asked to talk to a manager and they didn't even give me her/his name so I was not able to complain to anyone. - The place reeks! Thank God we need to wear masks so visitors do not need to smell the strong urine smell that permeates the building. - The food was not acceptable, there were several items that were borderline inedible. My dad didn't get coffee or milk with his breakfast even though it say on the ticket that it was part of his breakfast. - In general, the staff is not compassionate, caring, or trustworthy. - There is no order, no one in charge, and no one who you can really trust. - I talked to a couple of patients and they complained about what a terrible place it is and how the staff does not care about them, so I am sure this is not an isolated incident (again, I should have listened to the reviews). My father was hesitant to even let me voice concerns for fear of retaliation from staff. This should never be the case when leaving a loved one in the care of alleged healthcare professionals. My dad is a positive person, always joking but he was very depressed while being at The Broadmoor, and I was sad and stressed out, no one has to go through this! read more

This facility is corrupt and should be shut down, they do not provide all medical needs for patients as they claim to do. They have hindered my mother's healing process by not providing her prescribed Bone Stimulator she needs for her broken femur. The admin staff are monsters and only care to collect government funds but fail to provide care needed for their patients. My mom is currently in here and will need to transfer her as her medical needs are not being met. Please call 800-medicare and The State Survey Agency 800-458-9858 to file complaints. read more

Good: beautiful environment, have some rooms with view and door to outside, Some employees friendly (not all), room seemed clean NOT SO GOOD/HORRIBLE/NOT ACCEPTABLE husband arrived around noon, discharged from hospital, and was not seen by a nurse there until 8-9pm that night. He had a wet cough (congestive heart failure and kidney issues) and she indicates they will order an 'xray' tomorrow. They knew he was coming the prior day and did not have ANY MEDS LINED UP FOR HIM - NONE. So he had no medicines allllllll day long. I fault the releasing hospital MEMORIAL HERMAN and THE BROADMOOR for my husbands death less than 17 hours after arrival there as I do not believe he was medically stable and just total negligence on the part of BROADMOOR. I sounded many alarms and concerns to hospital and Broadmoor night nurse/attendant(?) before I left that night. SHAME ON THEM. read more

A friend had her mother in the Broadmoor At Creekside Park a few years ago and had a positive experience. But things change or time, including the ownership. Maybe the COVID lockdown impacted their operations but based on our short experience with them recently there is NO way would i recommend this facility until they make monumental improvements. The staff in the wards is still friendly but there appears to be a staff shortage and management issue. The promised PT did not happen, not because of the PT staff but because they were too busy changing bed sheets, helping give showers, and perform what minimal nursing occurred. read more

If you or your loved one is able to walk, this facility may be ok for you. It is a nice building. Bring your own pain meds, you will need them upon check in. You may get pain med in 8 to 10 hour after check in. Pain management is spotty you will not get meds on time, usually 30 min to 3 hrs late. If you cannot go to the restroom unassisted be prepared to stay in your own bowel movements for a min of 30 min up to 4 hours. If you have bed sores or other open wounds this can be more problematic and feel very degrading. There is no wound care or bowel movement clean ups when the 3 meals each day are being served, (The same people that are serving the food are responsible for the bowel movement clean ups and they are afraid of cross contamination issues, I really hope they have access to soap). The facility is critically understaffed. This causes many of the problems noted above. Shift changing of personnel is not staggered, this causes an approximate 1 hour shutdown of services. The facility seems to run out of sheets on a daily basis. Soap dispensers are empty but staff will bring you a plastic cup filled with liquid soap. Carpeted floors in the rooms are stained with body fluids, and other vicera. Other less medically important stuff: they put nice looking paper towel dispensers in the bathroom that are locked to safeguard the towels. When you run out of towels and ask for more the set them in top of the pretty dispenser, no one has a key. The cafe on the south side has "premium beverages", (as advertised), consisting of hot or cold water, tea bags and coffee sometimes. The coffee machine is down daily at times of its own choosing. The food is consistently fairly edible and comes in quantities of one teaspoon to half a cup. Very little care is taken with how the food is plated, crushed, mixed-up, and missing foodstuffs are the norm. The staff seems to eat "out" mostly. Staff consistently wakes you by knocks on your room door between 7 and 7:30 each morning, while flipping on your overhead lights and greeting you with questions as your recover from the startlingly blinding light and try to immediately wipe the sleep for from your brain as quickly as possible so you can figure out if there is some type of emergency. Usually by the time the sleep for has left, so has whoever came into your room for whatever reason. If they were nice they may have even turned the blinding lights back off and not moved your bed tray out of reach again. There is no designated place in you room for the staff to put their medical supplies. Thus, they go through your clothing drawers, food pantry, shaving cabinet and desk drawers multiple times a day looking for their trash bags, baby-wipes, if flushing syringes and etc. All the staff seem to wear the same type clothing. This practice makes it difficult to know if you are talking to a nurse, a medication aide, a nurse assistant, or a therapist. If they all come to work that day, you may speak to several of each in a 24 hour period. All in all, I suggest you not come for the "skilled nursing" but the PT or OT. The staff is overworked and fustrated. The employees forget that the patients live here and that they (employees) only work here. Employees get to go home each day The patients/residents do not. read more

Been here for about a week and half. Everyone has been very nice. Havent had not one problem during my stay. The PT and OT staff are awesome. The office staff have been very helpful when ever I need something. Awesome place read more

This is my 2nd stay here, my husband was also here twice before. The facility is beautiful and well kept. They said they got a lot of new nurses and staff here, but I was happy to see some familiar faces when I got here. Even the food is better now. Physical therapy staff is wonderful and I am so grateful for their help so that I can go back home. Would definitely come back again. read more

I was a short term patient that turned into a long term patient, the staff is awesome, therapy is great, I am truly thankful for all they have done for me. read more

I came to the facility for therapy services. My stay was pleasant, nursing staff was fine, facility was nice. Therapy services were very, very good. Good needs a little work, but I'm going home stronger. Overall, I have enjoyed my stay. read more

Neglect and mistreatment of and 88 years old women who suffers from late stage of dementia. at 4;45 she wasn't washed, fed, or cleaned the pictures and recording prove the disgraceful treatment. When approached the head nurse Princess we were advise we broke the law by taking photos of the neglect and mis treatment. She was rude,loud and defensive to both her grand children, her daughter and son in law who is a doctor himself. After 3 days I feel her safety is compromised if she is not moved immediately to another qualified and competent facility. I will fill at a complaint with the state health Medicare and other medical boards of the state of Texas enclosing pictures. I am so disappointed. The elderly depend on us and this treatment and lack of concern is so sad in America. read more

We trusted this health care facility with my wife's care, rehabilitation and recovery and they violated that trust and failed miserably. My wife's health and recovery deteriorated and went completely backwards. We had to EMS her back to a hospital as this place set her back severely. They displayed unbelievable neglect, evasion, deception, unresponsiveness, unprofessional conduct and consistent failure to follow my wife's physicians orders. This place has got to be the worst. Almost nothing is good there. A complete nightmare. Bad to the core. Critically understaffed most of the time to the point that nurses and aides are overwhelmed and reasonable care seems effectually impossible for them. Every bad thing you might be speechless about was happening. The administration staff are monsters in sheep's clothing who showed no real concern or follow-up for my wife being well or getting well. They lied so much that a major part of their lies were to cover up previous lies. There are lots of bad reviews on this facility and it's owner and we have every reason to agree with them and to believe that they are all true. This is the most horrible and unprofessional experience, by far, that we have ever had with any health care facility and medical staff and we are in our eighties so we have considerable experience. Our advice is, stay away, as far away as possible! read more