We bought 2 recliners with a delivery charge of $157. The purchase was based on sitting on the floor model. The floor model was comfortable in every way. Chair back height was perfect. Seat comfort was great (medium soft). Foot-rest extension was perfect. The 2 chairs that were delivered were nothing like the floor model we sat in. The chair back was too short. Ditto for the extended foot rest. The seat covering was tight and uncomfortable. There was no softness to it. We feel that we werent shipped the chairs we thought we bought. We went back to the store and explained all this to the manager who was deaf to what we said. He tolds us to bring the chairs back to the store for a refund less a 35% restocking fee!! We asked if someone from the store could come and pick up the chairs. We would gladly pay for that. NO was the answer. We asked if he knew anyone in town we could pay to come and pick them up. NO was the answer. He just didnt care. We we told the chairs were discontinued, and because of that the chair we had sat in was sold at a discount right off the floor, so we couldnt compare its measurements with the ones of the delivered chairs. How convenient! We are feeling we received a version of a bait and switch scam. read more

Looking for a small recliner, I visited the Pincher Creek store where Alexa showed me their selection of chairs. The ideal chair was here, but I had one on a private sale to review, and I was not happy to hear that the delivery charges are in $100. The private sale chair was not what I wanted, and it was more expensive than the chair at the Brick. What to do? I went to the Brick web page, and found a super deal, the Leap Year Day promo....FREE Shipping. As soon as the store opened, I was there. I sat in the chair , laid back, got up and sat down again. This is the chair for me. Alexa rememberd me from my visit several days previously, and chair is purchased, delivery FREE scheduled for March 6/2024. Reason 4 stars is simply that I am not yet in possesion of the chair. Thanks to Alexa and the Brick. read more

I am bought a bunch of appliances from the store in 2019. I have got to use my dishwasher for less than two weeks. It took the bricks warranty company, trans global, just 9 months just to get a repair guy here. It took another two months for parts. Unfortunately that didn't actually fix the dishwasher. By this time I was out of manufactures warranty. Good thing I bought the bricks extended warranty. It is now April 24, 2021. My dishwasher still doesn't work. No the owner of the brick in pinchers genius idea is that I give them $150 and he'll give me a new dishwasher. I haven't used it for two years now he wants me to give him more money for a dishwasher. If I didn't have kids I would... I'm not gonna finish what I was saying because I don't want to go to jail but I'm contemplating how close it is to being worth it. I can't believe you still have a franchise. The brick should be ashamed that you are representing them. read more