Mattress Warehouse - Yea, they are alright…read more Went to Sleepys with cash in hand to buy a mattress, but apparently they weren't interested in taking money that day, Sleepys showed no interest in helping me at all. We went to Mattress Warehouse, and yea there are salesmen there. These guys were helpful though. The manager asked me questions, he was concerned about ME, and about making sure I was informed to make the right choice. After talking to him, he showed us some recommendations; he gave me a pillow and told me to hang out for a while. We stayed a while, we felt comfortable here, the salesman left us alone to test and try the recommendations. Like an eye doctor we tried this one then the next one. He then was able to direct us to another line, try this one and then this one. We laid there for quite a while trying the different selections. He had us try ones he know would be uncomfortable, too firm...then too soft - just to dial it in. We knew we were being sold, but we needed constructive advice and help with the selection - without any pressure or gimmicks. Mattress selection can be intimidating; it is an investment and a daunting decision. We were very happy with the staff, the sale, the selection and all the help and advice. We felt wanted and comfortable here. They happily helped me load the mattress on my roof to save me a buck. Seemingly nice guys giving honest help, in a comfortable environment - would recommend to anyone Thanks Mattress Warehouse!

I stopped in the store with hopes to find a mattress for our guest room. Blake directed me to just…read morewhat I wanted. I walked out of the store in less than an hour-great service, great price. Delivery was set for the next day-communication was great. William and Merlin were here when expected. They were very cautious with walls, carpet, etc. I would highly recommend these people and this store!!

Bought a 4 piece bedroom set from Bob's and paid for the white glove delivery. In the meantime, we…read morehad a king size mattress delivered the day before the furniture arrived. We moved all the old furniture out of the room except the new mattress, which we left on the floor, sitting on the new plastic it was wrapped in. Upon arrival I asked the delivery crew if they needed me to move the mattress or lean it against one of the walls of the room so it would be out of the way. He said not to bother, they'd handle it. I waited downstairs with my wife as they put our furniture together. An hour later they asked me to come up and inspect. We noticed the mattress wasn't in the room and assumed they had moved it. After inspecting we went back downstairs to wait. One of the men approached us and asked us to sign for the job because they were done. We asked about our mattress to which he replied there wasn't one to be delivered. We explained we weren't having one delivered, that it was already here. Where was our brand new mattress? They just looked at us blankly. We explained again, and suddenly a light turned on for one of the men. He suddenly began profusely apologizing. Turns out they took it to the curb in the rain and were going to throw it out. Upon reviewing our security cam footage we could see they took our brand new mattress to their truck where they leaned it against it, one side on the road for 30 min. When they brought it back inside it was covered in dirt, soaked in rain and the new fabric was roughed up. Called Bob's and got a customer service person. Hard to understand them but they were helpful. We've been told it can take up to 72 business hours for someone to return our call and review our claim. We will never do business with this store again. Beware! Avoid their delivery service.

I moved to this area from CT where Bobs is headquartered. They are ubiquitous there. And they are…read morewell known as a seller of very low quality furniture that doesn't last anywhere near as long as it should (think IKEA but cheaper. The sort of stuff you might put in a guest room to never really get used but it looks okay.) I was looking for some cheapo furniture so I went in and was blown away at how expensive they had gotten, either over time or in the transfer from CT to here. When I asked the salesman (who was too overbearing in the way of fully commission-based sales people in stores that don't value their customers or employees) why the furniture was so expensive if it was a discount furniture store as the store is called and as they had traditionally been he told me they weren't a discount store; they were a regular full-priced furniture store. So I'm here to tell you that if you're going to pay full price for furniture, please trust me: this isn't the company to trust. you'll save money and have longer lasting furniture even from a bottom of the barrel place like IKEA, and that isn't saying much.

Great and quick experience buying a foundation! Affordable, too, the agents on site found the least…read moreexpensive one and got it to me asap!

Adam was a very knowledgeable sales man. He was not pushy at all, and made my husband and I…read morecomfortable. We invested in a tempurpedic mattress that day. Great service!

The staff at the store was amazing! We went in to buy a couch and they were super friendly but…read moredidn't hover. The ladies we patient and kind while we went back and forth on what we wanted. Thank you so much, so excited to get the new couch today!

Yorktowne Furniture Co. (AKA Hakes Furniture Store from the past) is by far the best furniture…read morestore we have here in York County Pa. Add them to your list the next time you're looking for furniture! Here's why...Shopping at any store (for anything) is only as good as the Customer Service. The first thing that's noticeable is "Mom & Pop" atmosphere, but not in appearance. No its in the greeting, the welcome, the smile, the helpfulness, the patience, etc.etc.etc! The thing we appreciate about shopping Yorktowne is they allow you to explore without rushing you OR without feeling as though you're being pounced on before you're barely in the door. The point is, they have it all. Not only when it comes to Customer Service but also their furniture. They have many different styles and different levels of quality and price ranges. We love that the store is still family oriented upholding the kindness of original store atmosphere which has been in the community for many many years. Jess, her Husband and Son are incredibly kind and helpful! Thank you for making our purchase a pleasure and for being patient as we were trying to make our decision. You're all amazing, and it was the best experience we've had in Customer Service for some time. If that isn't enough, when we called to make a time for delivery, I had the most amazing and fun conversation with a lovely woman (we haven't met yet) as we talked and made a date for delivery. She's a great addition to your team, I appreciated her fun loving personality, she's perfect! AND--we certainly will not forget the young men who made the delivery just as pleasant as the first step in the store. They were very personable and friendly, so thank you guys for closing our experience with your pleasant and professional service! "Rare" is an excellent word (in this day and age) to describe our experience at Yorktowne Furniture, Co. We can't say enough good things, can you tell? We love our Sofa!!! Terry & Vicki K

Absolute terrible customer service!!! The furniture is cheaply made and even with an additional…read morewarranty they don't care about customer satisfaction. Will NEVER shop there again.....My experience was SO bad I am contacting the BBB AND The consumer protection agency!

Furniture and Mattress Discount king in Harrisburg Pa is committing false advertising. They claim…read morelowest price or it's free. They have a futon that my friend found cheaper and refuse to abide by their policy. The salesman even admitted that it's false advertising. They refused to give them anything and walked away. When they questioned it they were rude and threw a business card at them with an email address.

I have been considering getting a new mattress for quite some time now but was worried about the…read morecost and honestly something was always more important to purchase. I stopped by Mattress Warehouse to browse with a friend who had purchased his mattress there and was greeted by the Manager Joslyn who remembered my friend who purchased his mattress years ago. I told her what I was looking for and my price range and she steered me in the right direction. I got great quality, for a great price, and with store financing. Joslyn worked diligently with me to coordinate pick up and find me in-house what I needed. I would highly recommend anyone looking for a new mattress to go to Mattress Warehouse in Mechanicsburg and ask for Joslyn. She is so personable and accomodating. I would definitely return to her in the future for any mattress needs. GREAT EXPERIENCE - HIGHLY RECOMMEND

When we first started looking for a new mattress, we decided to call mattress stores and talk with…read moresomeone in sales first to get a feel for the store and their inventory. Jim answered the phone and was very knowledgeable and patient with my questions and concerns. We were set on a purple mattress and instead of making a sale over the phone or once we got to the store; he encouraged us to look at comparisons so we could be sure to get the features that complement our sleep type and for the best price. He was not talking us in or out of any mattress; rather, educating us so we could feel confident with our mattress choice/investment. We had such a great experience with Jim, the store and delivery that we referred our son who was out of state and looking for a mattress for his new apartment. We ended up replacing more mattresses with Jim's help since we liked our choice so much. Thanks again, Jim!

The mattress is fine but the deal is not. In order to qualify for the 120-day sleep trial return…read morepolicy, you have to buy an expensive protective cover. And then, if you do return the mattress, there is a restocking fee of $250. So your return costs you about $350. They blow by those details so fast at the sales desk, you may not fully comprehend it until later. I believe they are counting on that. They got me. Good for them, but I won't buy there again.

We walked in. We met David. Talked to David. David was very helpful and patient with us. He…read moreexplained things we never really thought about when buying a bed. David gave us a great deal! We left feeling good about our purchase. Couple of days later, the delivery guys came, set it up in fifteen minutes. Done! We're really happy and very comfortable on our new bed, like never before. That's the long and short of it all. I highly recommend this company. The establishment was bright and very spacious, as most furniture stores are; no worries about physical distancing even if there were other people. We were assured that all the displays were sanitized, so we had no reservations about trying out most of the mattresses. Just so happened that my wife and I were the only ones there, so we had David's undivided attention. Really, we never thought to consider all those things that were explained to us. We never felt rushed or that it was hard selling. It was really a friendly discussion based on personal experience. You can tell that he had a passion for it, and that his purpose was to help people find what they needed. All in all, we left feeling that we made a friend and got a really good deal at the same time. I've always thought that a bed was just another piece of furniture, but really, it's an investment in well-being. We saved around $3400 on a Francesca mattress with an adjustable base, and IT IS AWESOME! Thank you, David. Mattress Firm is the way to go, folks!

Scott was very helpful and knowledgeable. He helped us pick out the perfect new mattress and base.read more

I wish i could give this review 0 stars, because I would. They did not allow me to use the 120…read morenight sleep trial like they said they would, even after I have email confirmation from the store manager saying they would allow me. Don't trust this place. You can get much better customer service elsewhere.

AWESOME customer service--just went in to look at mattresses and learned a lot. Kyle was very…read moreknowledgeable and highly recommend this location for mattress shopping! 10/10!!

Me and my boyfriend went into just look at mattresses and in the end we walked out happy customers…read morewho now own an amazing mattress. Upon walking in Kyle greeted us and made his way right over to help. He was super nice and knew exactly what he was talking about. He helped us use the machine in the store that figures out your pressure points and helps to choose your beds. (That's so cool, how the heck does it do that?!) After doing that he took us around to the first bed and saw that we didn't really like it! Not to fear, he got us over to something way more comfortable and still affordable that was also on our list. After seeing what we did and didn't like he also suggested a few other beds that didn't come up on our list and from that we found the perfect one! In all I would TOTALLY recommend Mattress Warehouse in Carlisle