I've come here several times... But have not in a few months because of the pandemic. They go on a "point system" rather than just cost per time. I was going to re-up my "points" and was asking owner what that would come out to as far as a per time visit. I was actually going to go for a larger package and asked her what I would be saving if I did. She said she had no idea, and when I asked her to help me with the math she got super annoyed and said that no one has ever asked her that before. I'm not sure why people would not want to know how much they were paying per visit, based on the package they were purchasing?
I run a business and when I offer packages I know EXACTLY what people will save, and I'm more than happy to tell them when they ask...that's the whole point of packages!
At that point I told her it was a reasonable question and she said I was rude. Obviously that was the end of our professional relationship, and she refused to give me my money back for the last session that I had coming to me. Pandemic or not, good business sense is important...and this lady doesn't have it.
Everyone's stressed right now... But if you can't deal with customers asking about pricing...hire someone for the front desk.
Sidenote... The chemicals she uses to make the place "smell good" are so strong your eyes water as soon as you walk in the door. read more
