Would like to have given this hotel a good review, but due to an incident with an overflow issue in the bathroom and a lying member of staff I can't. The hotel itself is fairly decent and the rooms themselves are fair for the price. My partner and I stayed here for one night. We decided to have a bath when we first checked in. We started the bath and went to take our clothes off. When we went back into the bathroom the bath was overflowing, which according to a certain member of staff is something that happens fairly regularly, naturally we were worried that we'd be in trouble for this. I asked the member of staff who dealt with us if we'd be liable for any costs. He assured me we wouldn't as "its happens quite regularly, so you won't be charged" We were then moved to a lesser room (again, not something either me or my partner had any real issue with) at some point during the evening our door was knocked and another member of staff asked us if "we'd had another overflow or split a bottle of wine" as they'd had another leak through (surely they'd know what room it had come through from, rather than just try and blame us)
Anyway, we then enjoyed the rest of our evening and even asked to check out late as we'd slept so well. When we then went to check out we were suddenly told we had to pay £180 for damages caused by the overflow. The overflow that we had been told the night before they'd had problems with, and that we wouldn't be charged for. As it was the same member of staff, I said to him that he assured us it wouldn't cost anything. He then said that "yes I did say that" and still presented us with the bill.
We didn't have the money to pay in full there and then so we paid as much as we could there and then and said we'd settle up the outstanding later. In the meantime we spoke to trading standards and the hotel ombudsman, as well as a plumber friend. All of whom agreed that we had a good case not to pay the £180 for several reasons; it being a common occurrence at this particular hotel, the member of staff telling me to my face that we wouldn't be charged and then admitting to me he said it as he presented me with the bill, and the fact the overflow obviously has issues within this hotel.
The member of staff who said all this has since told his manager that he never said what he said. So we ended up essentially being called liars. We don't lie and the fact this piece of scum has basically said we do I am furious. He knows the truth and we know the truth and we will be happy to stand up in court and/or to his face and look him in the face as he tells his lie yet again. So I say this, if you want to risk being served by a liar then go ahead and book a room, but be warned ... you never know what total rubbish the person serving you could be speaking.
The bill has now been settled up but we will be pursuing our case through trading standards, the hotel ombudsman, and the citizens advice bureau. read more