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    The Accident Guys

    5.0 (11 reviews)
    Open Open 24 hours

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    Response time

    10 minutes

    Response rate

    100%

    Services - The Accident Guys

    Health, injury and disability

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    my poor wrecked baby; '16 Hyundai Veloster Turbo.

    I got into a pretty nasty car accident back in November of '24. I got completely wrecked, along with my car being totaled and nearly crushed. I reached out to The Accident Guys the next month and they were quick to help me out. I spoke with my wonderful case manager May Ann who guided me through the documents process with ease. She was a start to a comfortable and stress-free experience overall. I was then introduced to my investigator no later than 2-3 days after consulting with my case manager. Sergio Ramos personally met me at my home and was sweet and helpful with making sure he got accurate details pertaining to my accident. That furthered my trust in the people that are working with The Accident Guys as up to this point, I was unsure on the outcome as I've never been in a situation like this. Despite my uncertainty, everyone that I've made contact with for my case were thorough and exceptionally supportive. After discussing details with Sergio, I was then contacted by Jeremy, my negotiator. He was able to guide me through the finances aspect smoothly and answered any questions/concerns I might've had. At first, I was given a settlement of up to 25k which didn't exactly suit my fancy, but Jeremy contacted me about a week or two later letting me know that he was able to get it up to 100k. They chose the right person to be their rep of negotiation because mans got moves and I heavily appreciated it. It took about 3 months in total from when I first signed the settlement for all my bills to be locked in and closed out. Lastly, I had the privilege of speaking with the closer of my case, Alexa. She was very sweet and soft-spoken when asking for more information to finalize my case. Thank you to The Accident Guys and everyone who helped me along the way: May Ann, Sergio Ramos, Jeremy, and Alexa. I appreciate your guys' efforts as you've made my experience worth it.

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    1 year ago

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    Omid D.

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    3 months ago

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    4 months ago

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    1 year ago

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    2 years ago

    very helpful friend associates, super thorough and get you the help you need! i would definitely recommend!

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    Ask the Community - The Accident Guys

    Review Highlights - The Accident Guys

    This was my first time hiring an accident attorney and they did not disappoint.

    Mentioned in 2 reviews

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    Brei Law Firm

    Brei Law Firm

    (12 reviews)

    I held the mortgage when I sold our old house. When I had a problem with getting the monthly…read morepayments on the house, I went looking for a law firm specializing in real estate. Based on reviews, I pcked Brei-Castillo. Justin Castillo has been wonderful. I nearly broke down crying when I went to his office. But he reassured me and started work immediately. The problem has been resolved and I can stop worrying. Justin is a great lawyer, knowledgeable and caring. I recommend him and his firm to anyone who needs a real estate lawyer.

    I hired Mr. Castillo in June to represent me. He successfully completed sending a demand letter and…read morecreating a draft complaint at the cost of $3500. In Sept, I was expecting an updated draft complaint with edits I had sent to him. Instead of contacting me regarding my updates to the complaint; Mr. Castillo instead contacted the city I live in for documents I had already supplied his office in June. He then, using the same documents, claimed my case was weak and said he wanted to change my complaint. However, the email and letter he sent gave no indication about how he wanted to change my complaint, nor did he provide me the updated draft copy I had been waiting 10 days for. He did provide a photograph of one side (there are two) of an inspection record which he called a 'document' in later correspondence with me. Another document that he alluded to in his Sept email I didn't receive until 4 Dec; It took leaving 2 reviews and 3 more emails to his office. His reasoning for not providing the document sooner was I told him to "standby." However, he alluded to this document on 10 Sept and I told him to standby on 24 Sept. Now I'm told that document was "inadvertently not included" in his 10 Sept email to me. When I received September's Invoice, I was charged again for "reviewing" documents- including the ones he had already received from me. I first asked him about the billing and the fact that he had not provided me any additional documents than what I already had received from the city. When Mr. Castillo responded to my initial questions he did not provide the documents, nor did he elaborate on how he wanted to change my complaint. I tried again to point out to Mr. Castillo that, a photograph is not a document and the secondly I did not receive the missing document, I believe it is My directness in conversing with Mr Castillo that caused him to decide "this relationship isn't working out" and quit, in an email, on Wednesday before Thanksgiving at 330 PM. In that email he offered to "refund" me $700 for the work he did relating to the city's documents. I believe this was offered because I have a valid Arizona Bar complaint for over-billing and abandoning a client. However, in order to receive my retainer and refund I will need to make the 4-hour round trip drive to his office since he won't mail it- but his office encouraged me to mail-in rather than drive up my last deposit? Overall, the majority of my costs were incurred though correspondence with Mr. Castillo with little actual work on my case. I am dissatisfied with the lack of communication from Mr. Castillo regarding his desire to change my complaint without any clarity about how he wanted to change it until the email where he quit. I was also informed by Mr Castillo he will sue me if I do not remove my review; claiming it's defamatory. In order to protect myself and freely express my unhappiness regarding Mr. Castillo's professional performance I edited this review. I received a second correspondence from Mr. Castillo regarding my previous yelp and google reviews. Considering I have nothing positive to say about Mr. Castillos handling of my case, I am not surprised he is unhappy with my review. Now, I believe he is trying to intimidate me by threatening a lawsuit. However, my perception of my professional interactions with Mr. Castillo is not defamation. He failed to perform his duties to my expectations. I've said nothing of his personal character, only my personal disappointment with the service he provided. Since Mr. Castillo is sending private correspondence directly to me regarding these reviews, instead of addressing them publicly leads me to believe that he has used the same threats and intimidation in the past to have negative reviews removed. I received an email from an attorney's office claiming to represent Mr. Castillo with a demand letter stating that he is going to file lawsuit on 16 December if I do not remove my review- free speech is not illegal and Ive stated nothing false. Also, it's been three weeks since he QUIT ON ME- and the $10,000 I deposited for retainer has not been refunded to me.

    The Accident Guys - personal_injury - Updated May 2026

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