Shocking customer service.
I work at West End and live on Brisbane north, so going to Brisbane City is a stop that I normally do not have to make (out of my way). I had arranged to get an I test two weeks ago in Brisbane City on a Friday night. Around the same time, I wanted to pick up the last four "Agatha Christie Poirot, The Big Four, The Labours of Hercules, Dead Man's Folly and Curtain: Poirot's Last Case", that I had been wanting for sometime. I got the first two Poirot's on that night, and had to order the other two. I was told they would be in on the following Monday. I got the call on Monday and was told they would hold the DVD's for 7 days. I went into Brisbane on that Friday after work and I was told they had sold "Dead Man's Folly" in error and they will need to reorder it for me. Frustrating as this was, I said okay. I went back the following Friday, now two weeks (last night) and was told that because I hadn't ordered any another Poirot's before, I would have to pay full price. Shocking! and particularly with all their stuff ups, not to mention my time. I got very cranky and eventually, the lady serving me said, "sorry ...I made a mistake, I can see you have purchased others before. I don't care if there are notes or no notes on the order. I wouldn't waste my time with this ABC shop ever again, if you need to order something from the BRISBANE ABC SHOP. GO ONLINE AND PURCHASE IT!!! Less stuffing around by the incompetent staff of Brisbane's ABC Shop!!!@!@!!!!! read more