My mother is 84 years old she has dementia and is also going blind has diabetes and several other health problems.. she called them last week and when they told her they couldn't come the first week we were upset they usually act like we owe them something even though we are paying their prices.... so then she called again today they told her that she was rude before and didn't have time for her and the woman I guess lulu on the phone said dont you realize we are having a weather emergency .. I wanted to say well you already told us no last week but held my tongue so we sat their she called my uncle Steve Cook and he got them to come he says he cant get up the driveway he is fighting mad I didn't know he was gonna slip I was astounded when he said I cant get up your driveway and all this has to melt before I can service u I said I may have to get someone else and Joel said I am so tired of this s$^'g you can go some f@$$%$ stay there too ....!@@ i didn't know what to tell my mom anyway I guess we will call others and I will dig out the whole driveway by myself .. ugh read more