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    1 year ago

    Susan Cocke is our representative. Very flippant. Not organized or detailed. Way over her head

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    2 years ago

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    Black Bear Rentals

    Black Bear Rentals

    (9 reviews)

    Black Bear Rentals and Leanne Bannerman managed our three properties without issue for about a…read moreyear, but problems arose when a tenant broke her lease early. Ms. Bannerman gave conflicting advice and handled this lease termination differently than a prior one on another property of ours. When we asked for clarification, communication broke down and she told us we were welcome to move our properties to another company if we didn't want to follow her advice. When we agreed, she became aggressive and unwilling to work through a reasonable termination of our contracts. She then said she would discount the termination fee only if we signed an agreement promising not to share our experience publicly or file a claim with the North Carolina Real Estate Commission. When we refused, she ended our management agreements early, kept thousands in rent after breaking the contract, and left us to take over three properties with only a few hours' notice. Although the NCREC found no technical rule violations in our claim, Leanne's refusal to communicate clearly, her aggressive approach, and her failure to work through a difficult situation in a professional manner highlighted serious concerns about her reliability and accountability as a property manager. I do not recommend this company, as the professionalism and integrity we expected were not present when it mattered most.

    When I moved in it was just after Covid 19 hit. I picked this home off zillow bc Gretchen, the…read morewoman showing the rentals, was so personable and friendly. I absolutely wanted to rent from someone who was considerate and authentic. Plus, I really like bears. However, the second I signed the lease, she disappeared and LeeAnn, the owner, was my primary point of communication. From the first convo she was so flippant and rude I eventually mentioned it and she said that my application- along with my soon-to-be-ex husband's- was "abnormal" and made her tense. This was likely bc I had lost my job from covid. Very unprofessional from the start. For the high rent, and the fact that I was her client, I expected much more and tried to always give her an opportunity to change her tone. The pros: It was in Montford, a great neighborhood. The home was cute with little details. The cons. The fridge was broke over a MONTH before it was replaced. Bills were always high. A large pipe in the basement BURST spewing water everywhere. The washing machine broke. The toilets constantly ran. Lots of bugs from all cracks. I had the feeling that the place had not been inspected prior to move in. One woman on the team said this is what happens when you rent an old home. As someone who has lived in 27 towns in 4 countries, I can assure you that is BS. There were lots of holes in the walls, dust and cobwebs in all the corners and all over the basement. I spent 2 hours cleaning upon moving in, just to try to make it feel fresher. Fast forward to not even a year later, I was emailed a notice: the landlords had decided to move back into their home this year and I would be on a mo to mo starting in May that would soon lead to a 30-day notice. This is perfectly legal so why is this an issue? Bc I was not given any warning prior to moving XC during a pandemic. When I mentioned all this Lee Ann snapped "I am not at liberty to discuss the owner's plan with prospective tenants unless directed to do so by the owner which in this case I was not.  Not a shred of empathy for the circumstances, and even supercilious about her deceit. When I moved out I cleaned it THEN paid $220 to have a thorough professional clean from MaidPro. They had a checklist, and I took pics of every room. LeeAnn said: "Our cleaners completed the following: Cleaned all cobwebs and pet hair  throughout upper level of the house .- there was still an abundance of both when we arrived Cleaned ceiling fans and globes on all lights that were accessible Steam cleaned all doors and trim removing grime, fingerprints, etc. Cleaned walls Steam Cleaned all window sills. Cleaned all inside windows. Steam Cleaned all baseboards Steam Cleaned bathroom and removed mold from jets in tub Cleaned refrigerator and stove Cleaned inside and outside of kitchen and bathroom cabinets Cleaned roll out vent walls removing leaves, mud, cobwebs and cleaned floor on sunporch Sweep and cleaned cobwebs and pet hair from basement" MaidPro said: "On May 26th our Pros did a top to bottom move out clean which included the inside of the fridge. You can go to this link to see our standard 49-Point cleaning checklist. Attached you will see images that were taken by you after the cleaning we provided on May 26th. Hopefully Black Bear Rentals will see that a standard move-out clean was fulfilled. It is not standard MaidPro or move-out cleaning practice to "steam clean" doors/trim/window sills/baseboards. We wiped down all baseboards, window sills, doors and spot checked the walls with non-harsh methods by using cleaning solution and micro fiber rags to get all dust and grime off those areas. Furthermore, from the pictures there is no evidence of "abundance" of cobwebs and pet hair..." Bottom line: I was a single mom mowing the massive lawn, weeding, sweeping daily, scrubbing, getting the place immaculate even though their were always broken appliances and issues and regardless of the fact that I LEFT IT IN BETTER SHAPE THAN I FOUND IT they screwed me. They're the scum of thee earth, or AVL at least. Super surprised by any good reviews here (family and rich home owners who live in Florida maybe?) I have met 2 other people in town RANDOMLY who rented from BB and they were not happy. One said, "Lee Ann is pathologically toxic, with no remorse, no awareness of others, obsessed with her and her company's image". Yikes. Hope she enjoys leaving a catty response to this review, because I'm out of that swamp, so could care less.

    Asheville Property Management

    Asheville Property Management

    (3 reviews)

    Carolina was very professional and diligent in the service she provided. She took the time and…read moreeffort to find the right place for me.

    This is the absolute worst place to have your property managed. I have owned properties for many…read moreyears. In New York City I have always been responsive to my tenants needs and concerns. I wish i could say the same for this company. I moved to Californian and intrusted my property to them. I signed a contract with them to manage my property in July 2013 and i had to end it in March 2014... Due to very very very poor communication horrible advertising and very poor lack luster maintenance. Which cost me by the way in the amount of almost a thousand dollars. Does it really cost that much to call the gas company to get a refill on your tank sweep the house and provide lawn care. In the 8 months in there care....They showed no true interests in showing the place almost never contacted me on any follow ups on how the place is doing or if any repairs are needed ....I had a water pipe that burst in the basement...Would you believe the alarm company called before they did...and that happen in Jan 2014 and the pipe was never fixed.For 2 and half months the house was left with a broken pipe. And could not be rented..SHAMEFUL!!! I had to hear about this from another rental company i had to hire instead... And that company manged to find me a renter within 2 weeks and for the amount of rent i asked for. The place would've been rented immediately by now. Asheville Property Management left my house neglected and in need of repair. I mean come on how hard is to rent a house with 3 bedrooms 3 bathrooms a finished basement with slate flooring and hot tub.....Apparently it was down right impossible for them.... So if you want to waste your time and lose close to 17.000 thousand dollars in rent and maintenance fees and damages to your property then this is the place for you. But i wouldn't recommend it. If you value your property then please i urge you DO not go with them. This company is down right shameful

    Tessier Group - propertymgmt - Updated May 2026

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