Love coming here to Tesla. I purchased my first Tesla here and my lease is up so I came in to test drive the cyber truck and new model Y. The staff are always nice and helpful. We enjoy learning about the new features and what options new Tesla has to offer. On this trip I enjoyed their coffee and my kids had a fun time climbing in and out the cars. The staff never seem to mind and even jump in to show them the cool games. I highly recommend this location. I will be back soon to officially order my new car. read more

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go to cherry hill car is great, "sales" team could not be worse. communication is terrible and make sure you somehow get a copy of the paperwork you complete through the tesla app as it will be different than what they finalize buyer beware read more

Tesla - Lawrence Township - SCAM!! - Car Dealers Near Me - Lawrence Township, New Jersey

What a difference a year makes. Last January, Tesla was riding high offering limited concessions on their plug-in Muskmobiles, plunking you on a wait-list and asking full MSRP+ on everything including the coffee in the waiting room. No longer. Lawrenceville Tesla has oceans of cars both at the dealership and in their overflow lot at the nearby Quakerbridge Mall. Price cuts have shaved at least 20% off 2022 pricing and the take it or leave showroom smugness has been wiped away by marketplace realities including choice of color and how long you want them to beg for your business. That's a good thing because the market for these electric slingshots has definitely turned. If I wait another year, they might even pay me to take a vehicle off their hands. I can't wait. read more

Great friendly man helped us with everything, he was really nice! Cars are amazing, and the prices are too, This dealer is the best I've went to! read more

Tesla - Lawrence Township - Back - Car Dealers Near Me - Lawrence Township, New Jersey

The lady was so condescending. As if I can't buy one . Honestly they should fire the staff.

Made a purchase again here for a Tesla, pre sales was a confusing clusterfucker and you're never talking to the same person. One person says one thing, another says something entirely different. You request a calllback and get nothing back in response. The conversation in my app was just closed by them. What a joke of a service center. I wish this wasn't my local center. Fuck me. read more

Everyone who works at tesla ( in the show room @princeton tesla think they are @elonmusk ) they have such an air of an attitude about themselves. its like take it or leave it. i was told by Ben the sales person there, that the model Y promotion is 1.99% APR. what he failed to tell me was you have to put a 15% downpayment to get that 1.99%APR. what he showed me on the computer was one thing when i had to put the deposit, and what i ended up getting was 2.99% APR. now i am not sure if its @tesla asking them to do this or they are poorly trained or just dont have the common sense to keep everything transparent. i have no issues with the 2.99% but let the customer know before hand. Tyler who was the person supposed to be helping me take the delivery kept saying the same thing over and over. Plus if you put a deposit, you dont get it back if you cancel. what if i was not given all the information and now i am stuck. Now Ben claims he told me the terms and conditions. I said NO, cos if i had known that i would have thought about it twice before i made that deposit. I am not saying that @tesla is going to give my deposit back because of this post or give me a 1.99% APR, but just so people are aware. My rant is done, thats the end of this post. read more

Wow . Went to pick up a new Tesla and the service was superbbbbbb... we had been to Springfield NJ Tesla office and they didn't even smile :) Princeton Tesla has amazing employees who are very customer focused . The guy greeted us , and was with us showing the new car . In Springfield they said - your car should be in the parking lot at the back - go and pick it up yourself . Parking for guests was a problem . It was tight . If not , amazing location and super good service .. read more

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Don't do it to yourself!  I'm excited, its delivery day!  I completed everything on the App and it's time to go!  I get a text saying go to the car and your key is in it.  Im thinking this is great! But not to fast... they say I owed $.35.  I don't have the $.35 cents on me, but no big deal I have my credit card or someone will lend me a dollar.  I go to the manager he says I zeroed it out and rolled it into your payment it should be fine shortly.  Waited about 15 min and go back to let him know it says I don't owe but they're still not letting me in the car, he says wait...I wait another ten min and I approach a different person because he disappeared.  He goes back to get the other person and never returns.  So now they're both gone...when they both come back they said they can't and if I don't handle the .35 there's nothing they can do and I will lose my deposit if I don't get it handled. I then say to another person...hey I have an idea if you guys let me borrow 5 bucks I'll walk to PNC get a certified check for the $.35 go home and bring the 5 bucks back.  They said it's against company policy...I said OK I don't have an Uber account can you guys help me get home, I will handle it and come back, NO.  Well can I test drive it since it's used?  NO!  OK so you will not let me check the car out before finalizing, you won't assist me in getting the $.35 and you're keeping my deposit.  This was probably the weirdest car experience of my life.  It would be helpful if they just acknowledged they handled it wrong and give my money back but I highly doubt it.  So now I have to get it back from them myself, shameful. It was so embarrassing to sit there with a dead phone and no deal because of 35 cents.  Shame you you guys.  I've never seen poorer management in my life.  I wish I had seen the 3 stars before choosing this place. Picking up my Tesla and to my surprise I owed $.35 you know how dealers are but I figured $.35 cents is not bad.  The only problem is But I was dropped off and only had a cc.  They wouldn't accept it or cash only ACH or Bank Check.  I said great can someone please allow me to borrow. $5 and I'll give it back once I get I thought if I tried to clearly communicate my plight, eventually someone would step up and assist.  I wasn't asking for favors only guidance and support of which I've gotten neither. My BMW case manager made it clear that he will not be assisting with alternate transportation. Now I have no clue what's going on with my car in the shop, nor do I have a car to drive.  I know everyone is aware of this but it still baffles me how no one will help. read more

Tesla - Lawrence Township - Poor management - Car Dealers Near Me - Lawrence Township, New Jersey

PATHETIC... TOTAL RIDICULOUS. The service advisor Shwan, he doesn't know how to talk to customers. He was keep saying that it's not a safety concern and when I asked him to give me in writing, he said he can't do that which means it's a safety issue even Tesla corporate accepted and had it in text. SUCH A BAD EXPERIENCE. I am extremely disappointed with the Tesla service department. Despite Tesla headquarters acknowledging my issue as a safety concern, the local service team outright denied providing the necessary assistance. This lack of accountability is not only unacceptable but also puts customer safety at risk--a direct contradiction to Tesla's commitment to innovation and quality. It's baffling that a company as advanced as Tesla, which prides itself on safety and customer satisfaction, would allow such a disjointed approach between their headquarters and service centers. This is the car that my son drives. He is freshman to college. I had my Cadillac Lyriq. They were super nice I am buying 60k worth of car and they are treating the customers like they don't care. SO MUCH DISAPPOINTED. read more

I've been in love with you from the start. I've admired you from afar. Every time you past by, you made my head turn. Every inch and from every angle, you are perfect in my eyes. As I drive you out of the dealership, I can feel that you're in touch with my every command. With every turn of the steering wheel, I can feel how smooth your moves are. I trust that I can relax and lean back a bit and let you do your thing. Oh yeah, turn that music on and let me feel how fast you can go...3-2-1. Due to the pandemic, a road test was not available when we were considering the Model 3. Every Tesla owner I spoke to told me how much they loved their cars. The decision was an easy one even without having ever driven one. So after waiting months, I finally get to pick up my new ride. I was so excited that I had a hard time sleeping the night before. This is my dream car. I read that most Tesla owners are in their 50s. Pick up was easy, you just have to go to the service desk and they will tell you to open your Tesla app and wait for it to say, "accept delivery". Once it's uploaded, all the other features will come onto your phone, sign some docs in the car and you're ready to go. With gas prices very high right now, I'm thrilled that we have transitioned to an electric vehicle. The way a car looks has always been a major factor in my decision. Tesla might not be for everyone but I love the clean lines and sleek futuristic look. And I am pleased that I upgraded the wheels, it made a huge difference. I love that jet engine sound every time I start the car. I'm in awe of the technology. Note: When purchasing a Tesla in New Jersey, there is no sales tax. All the more reason to get one. There will be no eating in my new car but boba drinks are allowed. read more

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Came in with my spouse for a test drive. Extremely easy to arrange. We were greeted at the front desk by Tyler a pleasant and energetic fellow who set us up in the vehicle. I was a bit taken aback when he had both of us sit in the car and he did not get in. Every new vehicle I have test driven has had a salesperson sitting next to me telling me to turn here, slow down, etc. It was explained everything is on the screen and a route was programmed in for us and that we should expect to be out for 25 minutes or so. We were off on a ride around the Princeton area that took us on a highway, local roads and parking lots. All very good. I touched the brake once at a stop sign. The car, a Model 3 extended version, can be driven with just the accelerator. Kind of like coasting for those of you who recall what you were Not supposed to do when learning to drive a clutch. Upon returning Tyler told us that is how the vehicle is designed. The technology was impressive. My wife loved the "summoning" feature but way overpriced as an option. We were told that you could also have it as a tryout for $200/month which sounds better. We will be buying one of these soon as the lease on one of our two cars is coming up shortly. Most models are available within months. Tyler walked us through our options and explained that the Powerwall home battery was not available unless you also bought a solar roof system. Bummer. We will need to consider an upgrade for a fast charge at home. The cables provided with any purchase do not provide satisfactory charge capability in our view. Plenty of supercharger stations near where we live however. We enjoyed the visit and test drive. Tyler was wonderful and patient with us and our many questions. He informed us that the associates do not work on commission. A very nice experience. Mark & Nancy. read more

Great place demo ride was easy and staff was friendly and answered all my questions that I had

Tesla staff on the on the headquarters phone and the sales people at Tesla Lawrence Township dealership in New Jersey misled us, promising that if we did not get the 0 % APR offered on the Model 3, the $250 booking fee would be refunded. Yes, we knew this booking fee was stated as non-refundable on the Tesla website but the Tesla staff went out of their way to promise it would be refunded in case financing failed at 0 % APR. We got offered 2.99 % APR instead, which is substantially higher than the 0 % APR. We decided we wanted to add me to the vehicle registration together with my wife to improve the credit rating but the Tesla App had only "view" tab and no "change" tab to add registered persons. Eric in the Tesla Lawrence Township dealership was not helpful on adding me to the vehicle registration. We then decided it was better to cancel the Model 3 order at 2.99 % APR and buy the Model Y, which had an offer of 1.99 % APR and we could add both of us to the vehicle registration so we requested the promised refund of the $250 booking fee but Eric and a person on the Tesla headquarters telephone line refused this. Very dissappointed in the poor Tesla customer service. read more

Went out on an ev shopping trip with my son to 6 dealerships near us to put eyes on different models and ask some questions. Saved tesla at Mercer Mall for last. Good thing because I would have been to perplexed to go on. Tesla Princeton didn't have any cars in their showroom and no one to answer questions. I wanted to see the Model 3 Highland and the Cybertruck. Instead the showroom was bare. There were people there just no cars. On top of the poor customer service I'm thinking Tesla's best days are behind it. Sad as I'm a current Model S owner and shareholder. read more

Very happy with my Tesla Service experience here! I worked with Duke, who helped facilitate the process and answered all my questions. He was excellent!! It was a very busy day, but everything was done efficiently and smoothly. I did not require a Loaner, but in case the service took longer than expected, they were willing to provide one. All in all, a great experience. My only feedback was I wish they provided a car wash, but they don't have anything on site at this time for vehicles that are Serviced there. read more

Buying a car was super easy. I bought it on the phone and when it's ready, you go there and you pick it up. That's it no haggling with the dealership. After them robbing me over $3000 I will never shop at a dealership again. read more

I was told incorrect information at the time of delivery, waited five weeks for tags and didn't receive anything in terms of a walkthrough of the car...nothing. Take delivery elsewhere and use them as a last resort if you need your Tesla fast. Retrain the staff to actually care. read more

Good service and good pricing. Stupid Truck on route 1 drops a rock and cracked our M3 windshield. Just stopped by to order a new LR M3 and a LR MY to take advantage of the opportunity to receive a $2,000 incentive from NJ to go with the BEST electric vehicle maker on planet earth. A sales associate named Nick made sure I qualified, needed to cancel a previous order to qualify and did it just before the $500 MY increase! Honestly, a shrewd car purchaser could probably drive a MY or M3 for 2 years and get their money back that they paid for it with the used car market high especially for TSLAs! read more

Tesla - Lawrence Township - Tesla Model Y on order!!! - Car Dealers Near Me - Lawrence Township, New Jersey

I would give this place 0 stars if I could. Some of the most unprofessional, rude, obnoxious, and disrespectful employees I've ever interacted with in their service center. You spend close to $60k on a car and have to deal with this attitude? No thanks. read more

Horrible 10/10 service. Had the Tesla for a year and have been to service more than 12 times. Girl with the blonde hair at the service counter makes absolutely every interaction painful. Also they disabled reviews on Google unless it's a positive one. Worst service center ever. Not to mention the entire side was scratched and dented in when I picked it up. read more

Service takes DAYS!!! Beware! I had an appointment and when I brought my car in they told me 23 cars were ahead of me. read more

Stay away from doing service at this location , I had a problem with some noice coming from the front wheels , I took it to them and I was told that it would take up to 2 days to fix it because they have to bring the part from another location and they don't offer any voucher or loaner because I ran out of warranty. It took them 5 days to fix it and I was with no car during this time and when I took the car I found out that the car is shifting and swiveling in the road which it seems like the technician did something wrong to create the new problem which didn't exist originally, when I called them back they told me that I have to bring the car back for the technician to check it out but because I had work and appointments to make I couldn't go back especially they don't offer any loaner. I kept driving with car for few months until I had another issue which the heat was not blowing inside the car from the front of the car. I scheduled a service and I got estimates about 700 dollars, when I dropped the car I told the service receptionist about the swiveling problem. All of the sudden the estimate went up to 1350 then next day went up to 1926 dollars and still without a car and loaner up till now. It is a ripoff process, stay away from this location or stay away completely from Tesla period. Sorry that I can't give a zero star rating . read more

My temporary registration for my new vehicle expired and Tesla never sent the new registration. Support services said it's the responsibility of delivery location. Delivery location is non-responsive. The service has been awful. read more

Poor communication and estimate of service time. Was told that the repair needs 2 hours at the shop for a 10am appointment; Tesla refused to grant loaner or voucher given that the repair is estimated to be within 2 hours. When I called at 12pm and I was told the service has not started and now the estimated time to finish is 5pm. The rep who took the phone is rude. For the same price you are paying for a car, go for other manufactures which would offer a loaner for most of the time. read more

I'm a huge tesla fan, I've owned three. Me and my wife where leaving Wilmington NC to head home to Long Island when we hit a pot hole. Between the tow through the Tesla app, and then dealing with a. Tesla service center that was open and had tires in stock that no where else had they where able to get us in, and change the tire all within 2 hours of the incident happening. I truly love tesla, and everyone at this particular service center was so nice, and super friendly towards my kids who are 4 and 1.5 years old. After a 9 hour car drive and an incident happening, it was nice tesla was able to take a horrible situation and make it 10 times less stressful! Will forever be a tesla driver! read more

Excellent service. We had no problems at all. I would recommend this dealer. I might get my next car there.

Avoid these guys especially working with Jayden and Alisha. Very rude and bad customer service. Reoccurrence of the problem and no accountability. read more

Perhaps it's fault of my own. I shouldn't have left anything of importance in the car when dropping my car for service. They have a habit of stealing anything that's left in the vehicle. I had my garage door key inside my vehicle, when I dropped the car. It was missing when the car was returned to me. Maybe I am overreacting, but knowing that one of there employees have my house garage key and also has my address, I am afraid of a break-in to our house I contacted customer service at the service center, and said will respond to me. But I never heard back from them. I tried calling them several times, there is always a polite lady on answering machine Anyways, replacing my garage door. read more

I have a model X that i paid a good sum for and Tesla does not warranty their poorly made cars. A PLASTIC latch to the trunk bottom broke and they charged me $200 to repair even though car is on warranty. Impossible to reach anyone to discuss at the dealership to help. Told to call an 800 number to complain. They lost a customer over a plastic part! Obvious that the part was defective like their service. Don't buy a Tesla. read more

Tesla - Lawrence Township - Car Dealers Near Me - Lawrence Township, New Jersey

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My experience was very pleasant from start to finish. Everyone I encountered in this dealership was friendly and professional, making it hassle free, especially Alex in Sales and Kevin in Delivery. They also follow the proper safety protocol regarding Covid-19. read more

They will keep your car there for couple days and told you they don't have parts. Or ask you the car is ready to pick ip but some components still not been put back while you get there and pick up. Very unreliable communication. read more

After waiting several weeks for an appointment I dropped of my car on a Friday for an 11am appointment. When I arrived I was told the car would not be finished till the afternoon, and the latest on the following morning. Next day no one was returning my messages, and finally after jumping through multiple hoops (dead-end automated systems) I spoke to someone at the service center just to learn that my car would not be ready till Monday. I am on day 2 without a car, and assuming they actually follow through with their latest estimates, it will be 3+ days without a car. I understand that things happen, but a complete failure to set correct expectations and failure to respond to any of my messages is unacceptable. I would absolutely NOT recommend using this service center. read more

The alignment of the trunk and rear of the car was off so I made a service appointment. Now my trunk intermittently does not close all the way and the alignment is still an issue. Third time same issue was not fixed or addressed properly. To make matters worse they made a dent on the trunk and covered it up without telling me. Made an appointment for the third time and there's no apology, no accountability, no customer service. read more

Delivery my car in March 2021 which is my second Tesla. Four months later still NO plates/registration. They lost the signed documents "Three Times". Do not recommend anyone going to Princeton Tesla. Very disappointment. Management team in this office has serious problems. read more

I attempted to buy a Tesla model S at the shiny new dealership in Lawrenceville NJ. There was a model S on the showroom floor that was available. After deciding to buy the car and informing the salesperson I was told the car was still available. About an hour later however, I was informed that someone on the internet had bought the car in the interim. No holding the car for a customer in the store over people clicking their computers somewhere. Next the dealership found a car I agreed with but was not a performance model (with wider tires) that I was able to test drive. Upon the arrival of the car I Requested I was told no one can drive the car they are buying . "A liability issue". So if you haven't driven a car like your buying let alone the one you're getting ready to pay for, they don't care. They tell you they checked the car out and you don't get to. You can use your warranty if something is wrong. Period. Consider this scenario if you want a Tesla. As for me . No way possible. read more