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    tesla

    2.5 (17 reviews)
    Closed 10:00 am - 7:00 pm

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    Photo of Ajay P.
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    8 months ago

    Helpful 17
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    1 year ago

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    1 year ago

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    1 year ago

    Two months to get an appointment and then had my vehicle for two weeks and did exactly nothing to fix the connectivity issue.

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    2 years ago

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    2 years ago

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    5 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    Grace Auto Sales and Service

    Grace Auto Sales and Service

    (32 reviews)

    Don't we all wish we were treated as well everyday as we're treated when we're shopping for a…read morebig-ticket item? I had a terrific experience buying a used Toyota RAV4 at Grace Auto Sales this week. When I chose the less expensive model of the two cars I was considering, Soto never tried to convince me to buy the pricier model. He agreed that the one I chose seemed to be the right fit. Soto and all of his colleagues were pleasant and helpful. The atmosphere was laid back yet efficient. It's very important to me to support local businesses and a bonus when the business is family-owned. It's refreshing to be in the presence of folks who seem to enjoy their jobs and one another. I will update this review if anything goes wrong with the car. Otherwise, assume I'm a happy customer. NOTE: I suggested to the owner that he consider doing away with the scented candle that was burning in the front office. I made the point that while the candle smelled nice enough, many folks (myself included) are very sensitive to fragrances (as evidenced by the booming market of fragrance-free products). The owner received my feedback good-naturedly enough, but left the candle burning as he walked away. Meanwhile, I had to excuse myself, go out to the car and take an antihistamine, before I could return inside to complete the transaction because multiple chemical sensitivity is a real thing and those of us who have it spend extra time and money to avoid being overwhelmed by the off-gassing of scented products and services. I wonder how many folks complain about not having a scented candle burning when they shop for cars. ;-)

    Amazing Service! My sales guy named "HENRY" is the salesman…read moreyou need to encounter while choosing your next car. He's determined to find you the best car for your needs! I'm so thankful and so very blessed to run into this guy and this amazing dealer. I'm from New Jersey and never experienced such amazing treatment. I'm so happy with my Toyota. 100 Stars !!!!!! With the best for you shopping there. Blessings!

    Complete Automotive of Richmond - code for issues with my car

    Complete Automotive of Richmond

    (97 reviews)

    Traveled all the way from Atlanta to assist my niece (in college) with her vehicle that was making…read morea loud noise. I arrived in Richmond around 4pm and called Complete Automotive to see if they could assist me with diagnosing the vehicle via phone. Jasmine was extremely helpful and told me to bring it in and they would get a technician to listen and attempt to assist. I immediately drove the vehicle to the location, and the technician was waiting on me at the front along with Jasmine. They listened to the noise and immediately diagnosed the problem. Jasmine knew my situation and explained that they would do their best to get the vehicle fixed same day (they are closed on the weekend). Jasmine understood the urgency and delivered as promised. After giving me a reasonable quote for repairs and not take advantage of me under these circumstances, the vehicle was immediately taken into the bay and several technicians began repairs. Jasmine contacted me before I could finish dinner and advised the vehicle was ready for pick up. Because of the exceptional service received, I was able to get my niece's vehicle repaired within a few hours and head back to Georgia the next morning. I would like to thank Jasmine and the crew from Complete Automotive for outstanding customer service.

    I brought my car which has some noise issues around the exhaust pipe, they inspected and…read morerecommended another muffler place to fix it for a cheaper price. They can also fix it but have to replace the whole thing which will cost more. They are very honest in not fooling you to get the profit.

    Richmond Ford West - There "fix"

    Richmond Ford West

    (77 reviews)

    When I called the dealership, I had already test-driven several other makes, but because we've had…read moregreat experiences with Ford vehicles, I was happy to keep an open mind. I had been searching for a hybrid or PHEV for quite some time and noticed they had one of each listed online, so I scheduled an afternoon test drive. From the moment you arrive, you realize this dealership is extraordinary. They aren't just focused on making a quick sale--they are genuinely committed to building relationships. Daniel greeted us right away and brought us two bottles of water, then escorted me to the vehicle with my name literally written on a large tag displayed in front of the store. That level of thoughtfulness immediately stood out. Daniel walked me through the exterior features and we began the test drive, during which I was able to test multiple functions and features at my own pace. After returning, he gave me a tour of the dealership and shared the many President's Awards they've earned over the years--clearly well deserved. When it came time to talk numbers, they offered me a great deal. I wasn't quite ready to commit, but then Joey, the manager, came over and asked if I wanted to drive the car home. I was already seriously considering purchasing it, but that simple act of trust and kindness sealed the deal. I'm almost 50 and a school teacher. The car is safe, but the respect I was shown in that moment was priceless. This dealership truly wants customers to feel confident and satisfied with their purchase, and they work hard to build lasting relationships. I can absolutely see why they win awards year after year. They have my vote as one of the very best Ford dealerships out there.

    If I could give negative stars I would . Waited almost 3 hours for my Explorers very first service…read moreappointment , no one texted me or spoke to me about why the wait . I went over to the service department and found out my car had never even been started . This was an appointment service , 12 pm . It was almost 4 pm when it was ready and all I was told was they didn't know what happened . I am a repeat customer of Richmond Ford West and Richmond Ford , a 20 plus years customer and this is what I get . I bought my 2023 Bronco at a different Ford Dealer because of this kind of service . I've purchased my last car here and my cars will all be switched to Parrish Ford in Goochland instead .

    Nissan of Richmond - Nissan of Richmond Logo

    Nissan of Richmond

    (12 reviews)

    I bought a 3025 Murano SL yesterday with about $8,000.00 off Total Price. Great deal. When I was…read morepresented with the purchase order I saw an item TLP for Total Lost Protection that will give you $2,000.00 off a new vehicle from them. I told the finance manager that I did not want it but I was told they could not take it off because they have to make everyone take it and can't remove it. I was very pleased with the price, but I should not have to pay for something I don't want.,I did them a favor buying the car because there is too much inventory for the 2025 Murano. I am thinking of going to make a small claim's court complaint. If anyone has fought this TLP charge successfully let me know. If it was not for this one thing I would have been a 4 or 5 Star customer.

    This place is a joke. after going back and forth for 3 months trying to fix a part on my car they…read morebroke, still not fixed. They lost the part then ordered the wrong part, say it's fixed and only a couple days go by and same thing. Keep getting the run around when I call phone rings and rings till it hangs up. call back , same thing. no one wants to take my call because they know I'm pissed. I'm about to get channel 6 involved. This place needs to be put on notice. most incompetent repair shop I've ever been to. When this problem is resolved and I'm never going back here again. I'll drive 45 min out of my way if I have to. it's been a nightmare ever since I walk out the door with my car just wish I went somewhere else.

    tesla - carbuyers - Updated May 2026

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