Wonderful hotel with amazing staff willing to make your stay comfortable and easy. Room was clean…read moreand large with two Romeo and Juliet balconies. Breakfast every morning delivered to your room, which was great. I highly recommend.

Be warned: we received BED BUGS here and it ruined our vacation…read more AC A friend and I stayed there in October of this year. When we entered the room it was HOT. We turned on the AC. Hot air came out so we called the front desk. They informed us the AC is disabled for winter months. Not thrilled with this since AC is advertised online with no mention of it only being for certain times of the year. With the AC not working, we went to the windows. Mosquitoes Three windows in the room, one of which says "mosquito net". We didn't see any other signs and the front desk hadn't mentioned anything so we opened all three windows. We were then overwhelmed with mosquitoes. Not good. Hotel later said we shouldn't have opened the windows which makes sense now. I do wonder if the windows aren't supposed to be opened, why are they openable in the first place? Anyhow, if there's signs on the other windows as they claim, we can take responsibility for the mosquito situation. Due to the closed windows and no AC, we struggled to sleep due to the heat. Note, a fan was provided our last night. This was appreciated, although would have been better to have all 3 nights we stayed. BED BUGS - NIGHTMARE We woke up the first morning covered in bites. Mine were AWFUL. It looked somewhere between chicken pox and someone who just went through puberty having an awful breakout, except that it was head to toe. I didn't want to go outside. I didn't want any photos the rest of our trip. Without having much experience with mosquitoes (or bed bugs for that matter) we thought they were mosquito bites. After multiple hotel staff indicating the bites weren't from mosquitoes, we decided to get them checked out by a doctor. Unfortunately this wasn't until after we left Venice due to us thinking it was mosquitoes the whole time and we didn't have time in Venice as we had a flight to catch. Dealing with hotel after the fact - FURTHER NIGHTMARE Hotel informed us we'd receive a full refund with documentation that it was indeed bed bugs. Documentation has been provided and they now changed their mind and refuse to give us a refund as they deny it's bed bugs. First Aid in Venice said bed bugs. Nurse at hospital in Venice said bed bugs. Barcelona nurse said bed bugs. Barcelona doctor said bed bugs. We've consulted doctors that we know personally and they've confirmed bed bugs. Hotel still denies it and denies a refund. They are rude and insulting in their emails. Hotel itself is nice. Staff were nice (while there). Good location. Breakfast was ok - I liked the pancakes and eggs. Getting bed bugs and ruining your vacation - dreadful. Dealing with the hotel when something went wrong - also dreadful. we would advise you steer clear of this hotel.

I highly recommend staying here for convenience, price, and friendly and clean service. The bus…read morestop is a few blocks from the hotel, and is a 20 minute ride to Venice. Other reviews complained about getting yelled at for checking-in past midnight; however, we had the opposite experience. The staff is young and was VERY friendly and kind about us checking in at 12:30am. I believe if you call in advance, they are happy to make arrangements for late arrivals. We also had TWO small dogs (puggle size) with us that were completely FREE to stay. The staff also parked our vehicle inside their small private gated driveway and moved it when needed. We will definitely stay here again. The beds weren't very comfortable but all the positives out-weigh the negatives. Thank you Hotel staff!! You guys were great! We enjoyed our free breakfast, strong WiFi (also free) and cappuccinos. Yum! When we come back to Venice, we will stay here again - unless there is a better deal. ;)

This was a pretty little hotel, which was more like a B&B. We let the owner know when we were…read morearriving and a young man met us and carried our bags to our room. We had a spacious and very comfortable room on the canal, which provided lovely breezes. The breakfast room was cozy and had the continental breakfast options that you would expect in Italy. The staff was friendly and attentive. Carlotta loved practicing her English skills in conversation with us and was quite helpful with transportation and directions. I would definitely stay here again.

I really, really wanted to love it here, but I just didn't…read more Murano doesn't have a lot of places to stay, but I was keen to spend the day before and the day after our cruise on Murano instead of in Venice proper, so we needed 2 separate nights in a hotel. I booked Murano Palace for both but ended up cancelling the second night and going elsewhere. Basically it is a small, family-run place that is much more like a B&B than a hotel. The owner wanted us to call when we were at the airport but that would have been expensive, so we just emailed and said we were on course for our arrival time. You see, they don't staff the building except when they know people are coming. So that's awkward. We got to the hotel about half an hour early and the door was locked, so we buzzed and waited and waited and buzzed and knocked and nothing. Finally I emailed and said we were waiting and the door was opened for us. There's no lift and the stairs a bit awkward when you're dragging luggage and there's no offer of help. The lights have to be pushed on every time (and you need a special key to have them on in your room). The lady who checked us in was nice but didn't really speak English. Our room was not the cheapest in the hotel but wasn't a canal view - it was, in fact, right next to the reception desk. The window opened up onto nothing, except the kitchen window - so they could see right in our room if we didn't have the curtains drawn. And it was warm but the air conditioning wasn't on so we wanted the window open... not great. But the bed was comfortable, and the bathroom large. The TV is tiny and doesn't have any English channels. There is a minibar with a few free items which is nice. When we checked in we had to decide what time we wanted breakfast the next day, which was annoying. As it was, we didn't much want to get up for breakfast after a terrible sleep - the walls are paper-thin, and there was a late check-in, and people talking in the corridor throughout the night (not at all loudly but they might as well have been right in our room). So we traipsed to our unwanted breakfast and met the male owner, who was friendly but a bit overbearing. As we don't drink coffee we might as well not have bothered - we were each given a warm bread roll and there were a few pastries but that was pretty much it. But that's to be expected, and Italians don't really do breakfast. Long story short - if you like the B&B feeling, want to feel 'part of the family', and have good earplugs, you'll love it here. We didn't.

This place was a great value for our stay in Venice. Clean, plenty of space for two and the…read moreconcierge/hotelier on staff made an excellent dinner recommendation for us that was off the beaten bath from tourists. Loved it!

Fantastic accommodation in venice, our room was clean and very comfortable…read more Big suite with 4 beds, ideal for our family. Price ok.

Beautiful guesthouse in Venice, near St. Mark's square. Room was very well furnished, Wifi was free…read moreand breakfast aboundant. Overall a very good impression.

This hotel was very interesting among all of the hotels we stayed in Europe. The decor was very…read moreold/dated....and felt like I was staying at my great, great, ...great grandmother's house :) The room was good and clean, but definitely small ...very small, even by european standards. The bathroom was even smaller, I barely fit in the shower. The staff was extremely nice and breakfast was good. They do have a couple of laundry machines if needed/available. and there is not alot of choices to eat nearby, but there is a small neighborhood market just a short walk from the hotel over the bridge.

Pros: Really close to the train station (what means really far from everywhere you want to be). The…read moreupside is that you don't need to be carrying your luggage in a boat or up and down steps. Large bathroom for Italian standards. Clean facilities. Breakfast croissants are good if you get up early enough to get them (they seem to have a limited supply). Cons: The receptionist was rude and unwilling to tell us anything about the city or how to get anywhere. Basic expectation for a receptionist at a lodging place. She spoke basic English she was just plain rude. Also, there is no staff after 3pm so they will not keep your luggage in the afternoon/evening. Location: you have to cross the city to get to the tourist places. If it wasn't for the staff, it would be great value for the money, if you do not mind walking.

Very friendly staff - we had an easy check in even though we got in really late (after 11pm). The…read moreroom was clean and nice and a great value considering it is so close to the train, water taxi and buses, and bus transit to the airport. They held our luggage, but you do need to pick it up by 4pm. Breakfast was simple but great. The chocolate crossaints were great, and they had a nice selection of other items - yogurt, boiled eggs, juices... they also have a cute little outdoor eating area. Small and quaint, and cozy. We had a great stay.

What an amazing and sweet little Bed & Breakfast!…read more The couple who own it are amazing and have taken excellent care of us. The house is gorgeous and located in a peaceful, quiet neighborhood just a short bus ride from Venice (about 20 minutes). The room is eat-off-the-floor clean with a large TV, 3 small tables, a mini refrigerator, and separate closet area. The bed is large and comfortable. The bathroom is large and lovely with what appear to be hand made tiles. There is a shower but no bath tub. The owners recommended a local restaurant, took us to buy our bus tickets, helped us plan our visit to Venice, and answered every question we could think of and more! Breakfast included juice, tea, fresh bread, fresh fruit, packaged cakes and crackers. We were also served fresh espresso and coffee, a homemade apple cake, and fresh jams made by the owners from fruits grown in their backyard! If we get the chance, without a doubt, we will come here for another visit!

This is the best B&B you can find in the surroundings of Venice…read more If you come to Venice by car, this is the place to be. But also if you come by plane and intend to stay at least 2 nights, especially in the summer. The B&B has a big garden with a great pool. There are more than enough seats, chairs and sun beds for all guests. There is a bus stop within 100 m of the premises. The bus takes you in 30 minutes from the relaxing environment in Vanessa House towards the busy center of Venice. There are 3 different rooms (2, 3 or 4 persons). All rooms have a very good air conditioning and a minibar (empty, so you can put it whatever you like) or a refrigerator. The building has a very solid construction so the noise isolation is perfect. The bath rooms are nicely decorated and extremely clean. The hosts Elena and Moreno are so friendly and helpfull that you feel immediately at home. Moreno picked us up at the Mestre station and brought us to the property. Then, he drove us to a shop where we could buy the bus tickets to Venice and the multiple day passes for the bus/vaporetto in Venice. Both will do everything they can to make make your stay enjoyable. We could even join them a couple of times to their favorite restaurant as this was a bit further from the house and somewhat too far to walk over there. They offer a nice breakfast and are open for suggestions or specific needs. Other guests who had a kid with milk allergy, got without special request Soya milk the next day for the youngster. After discussing Parmiggiano cheese one morning, the cheese suddenly appeared amongst the other cheeses for breakfast the next morning. Elena bakes almost every day a fresh cake which is highy recommended. If we go back to Venice in the fiture, it will for sure be in Vanessa House again.