Clean airport, easy to get around. The staff was helpful, and the restrooms were cleanread more

Although this is an international airport, it is small. That said, I have to say it is efficiently…read morerun. As we got off the plane to head to collect our baggage, we were greeted by some folks with carts to ask (in Spanish) if we needed help with our luggage, and we took a woman up on that offer. As we were waiting, me and The Queen were on our phones trying to pull up our Google Translate, and we missed the sign that said use of cell phones were not allowed. A woman came up to us to point out the sign and pointed at our phone. Although we did not speak Spanish, she was super nice in pointing that out to us and we smiled, thanked her and put our phones away. Security was fast and efficient, and the gentleman spoke English as he asked the purpose of the visit. I did see some restaurants on the first floor, so there are places to get food. Airport itself was very clean and nicely lit. I can see the size being an advantage if you have to change planes as you wouldn't have to walk far.

The place is very clean and modern with a library, pool, and buffet. The food tasted really good…read more The staff was really nice and when i ordered food off uber eats the staff came to my room to drop it off. I also watched TV while in our room. The only downside is that when you're in your room you can hear everything from all around the room and not that much privacy when taking a shower. But overall a pretty good place that i would recommend.

In a place bursting with authenticity, reality and beauty of everyday life, Hotel Criol sits as a…read morecontrast to its surroundings. It isn't traditional and in most ways, quite nice looking. The photos online are accurate. The location is amazing. The design of wood planks, stone and plenty of greenery is well thought through. The service was actually quite good, with an efficient checkin and kind people. Here are the key reasons why I wouldn't be able to return to Hotel Criol. The bedding is extremely uncomfortable, from sheets to mattress to the pillows. The pillows are all synthetic and there is no substitute available. I called the property ahead of booking to confirm there would be feather or down pillows, it was confirmed there would be in English and in Spanish, but none to be found even after discussing with front desk. For a hotel that isn't a hole in the wall and one of the most expensive options in Queretaro, that's just unacceptable. Getting a good night's sleep is the foundation of any hotel experience and all other things start to get overshadowed by that. The other thing that I've found quite unpleasant is the terrible smell that was present every day in all common areas, from courtyards to the pool. Not sure if it's garbage, chemicals, repellents or something else, but it was a large detractor. The room is nicely designed, with a slick sink, an excellent shower and of average size. It is pretty annoying that there is no central air conditioning and the air conditioner is quite noisy at night, making a lot of cracking and dripping noises when it works. There were plenty of contrasts. A beautiful library, yet a filthy dirty pool. Although design and service were excellent, this is not a property I'd return to. Foundational issue is the lack of comfort, composed of underlying problems. It's a 3 star hotel as a whole in hotel stars.