lovely service, very helpful staff. taxi drivers are lovely and chatty can always have a laugh with…read morethem all

Worst reservation system in my 80 years. I travel by train, bus, etc. in Europe frequently and…read morehave never had this trouble booking a reservation before. Sullen, unhelpful phone people; an opaque, incommunicative booking website; phone numbers that go nowhere, for this relatively simple Calais to Dover ferry. One star is way, way too generous.

I don't consider myself a spoiled traveler. I've trekked across many a country with nary a silk…read morecushion in sight. But I simply cannot believe what happened to an entire busload of ferry passengers the other evening. After the last ferry with walk-on arrived late--past the shuttle's end time of 1900-the company simply dropped us at the terminal at Calais. There were no taxis running, no Uber and no shuttle. Nearly three dozen passengers were stuck at the terminal with no way to get into town and the P&O staff was utterly indifferent to the fact that included elderly people and children, all with large bags from their travels. Eventually, we all had to walk the two miles to the train station in what was still a very hot day during the heat wave. I love France and feel the reputation of its people as being rude or standoffish is way off the mark, but the people of P&O were some of the most thoughtless, uncaring employees I've ever had the misfortune of encountering.