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    Tela Boat Carpets

    5.0 (2 reviews)
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    3 months ago

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    2 years ago

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    Austin Boats and Motors - Rattlesnake Island (south of Bird Island, TX)

    Austin Boats and Motors

    (92 reviews)

    I had an outstanding experience with an XTLVL Marine in Lakeway. I am a business owner and very…read moresensitive to how customers get treated because of this. I was looking for a used surf boat and stopped in at the Lakeway branch. Erik greeted me and we looked at some used boats on the property as well as online. It became obvious that purchasing a new boat was going to be a better value in my mind. He actually didn't show me the highest priced boats to start out but he did point out what is not included if I chose a lower level boat so I knew the difference between the ATX and a Tige. We found a great 21 ft Tige that I liked and Erik emailed me the price of the boat and all of the information. I went home and spoke to my wife. He followed up the following Tuesday as they were off for two days and asked me what I thought a fair price was for the boat. I gave him the price and he was able to make the deal happen. NEVER did I feel pressured. It was an incredible experience. Because our property is on LBJ, he drove the boat out and put it in the lake and then showed me how to operate the boat. Everything Eric said, and did was honest and trustworthy, which is extremely rare in this world and especially in sales. After the sale, Erik followed up on the same day just to make sure we were doing OK with the new boat (on a Saturday), and not having any problems. He then followed up the following week. I can just tell you that NXTLVL was nothing short of incredible and I would highly recommend Erik and NXTLVL if your looking to buy a boat and have an enjoyable experience.

    Great place, super helpful! Rented a board and plan on returning. Had boats and boards fixed.read more

    South Austin Marine - REGAL 42 FLY

    South Austin Marine

    (7 reviews)

    Fact: Purchased a 2019 Bennington from South Austin Marine (www.southaustinmarine.com) in Austin…read moreTexas. This boat was delivered as new in January 2020. I was sold on the reliability of the Bennington brand and the "customer commitment" that South Austin Marine "sells" to their potential customers. See South Austin Marine's customer commitment link on their website. Quality & Workmanship Facts: Upon Delivery: The interior lights were not working and required wiring repair. The bilge pump was not working and needed repair. The matt lining under the helm seat was prematurely wearing out with little to no traffic. South Austin Marine promised to replace this quality flaw under warranty but that never happened. Other than no replacement matt, these other two repairs were made during the first warranty maintenance by South Austin Marine that cost me in excess of $400.00 for the first maintenance cycle. Issues as of 70 engine running hours in June 2020 The Garmin Depth Finder had started showing signs of moisture leakage under the display. Now the unit works intermittent, of course not when you really need it. About the same time, the faux wood (plastic) panel on right side of dash panel fell in my son's lap the other day while driving the boat. The panel's insert screws were poorly installed and failed mechanically. We have glued that back in place but one can tell the glue will not hold in place for long. Then, we were out on the boat another time, and noticed both the swivel and front-back setting mechanisms on the captain's chair were broke. In fact, when I talked to the Bennington "Co-Founder", he was already aware of this quality issue. Yet, they continue to ship this to customers. Now, when you take off or stop, the seat flies backwards or forwards freely. Last time out on the boat, the rear port side sheet metal on underside of rear (stern) decking came completely unfastened (roughly 6ea light duty aluminium screws missing). To eliminate further damage to the sheet metal, I went ahead and bought replacement stainless steel screws to secure the panel. In doing so, it was recognized that all screw holes had been tapped crooked, .....all in different directions making the repair more difficult. In summary, every time, .....every time my family takes the boat out, another part of subcomponent falls off the boat. Service and Repair Effort Facts: No successful repairs or replacement efforts by South Austin Marine have been confirmed nor communicated, other than empty promises, since the first warranty service which involved $400.00 in revenue. South Austin Marine appears only to be interested in supporting revenue based service requests, not repairs that include non-revenue warranty claims. I then spoke to one of the "Co-Founders" at Bennington apparently. He was immediately defensive as to my comments on the quality of workmanship and failures I have experienced on this new Bennington product. This "Co-Founder" then made promises that the parts needed were all on order (same thing South Austin Marine personnel kept telling me for a couple months now for some parts). Guess what???? The "Co-Founder" did not do what he said he was going to do either. Neither organization has shown good faith in proper warranty services and repairs. Going Forward Facts: Yes, I'm going to write the BBB about both organizations. This is poor business practice at best. No quality assurances or efforts have been made to the customer after the sale of the boat, as promised on both vendor's websites (unless revenue is imminent). Pathetic "Bennington" customer experience.

    I would not go back there for air in my tires, much less boat repair…read more The highest charges in Tx., and still don't have my boat running. They tried to charge for service I did not ok, and $360 later, my boat still does't run. Do yourself a favor and go somewhere else!

    South Austin Marine

    South Austin Marine

    (46 reviews)

    If I could give this dealer a zero I would. They sell Bennington boats. Their service department is…read moreawful. You can call multiple times and you may get them on the phone. Finally had to call sales to actually get somewhat service. I have a Bennington, which is under warranty, but since they didn't make the money on the sale, they won't service it. They said they would before the Christmas break. Were they literally close their shop for two weeks. My boat died on the lake and using a JetSki I was able to get it to my doc. I spoke with them and they were going to try and get someone to work on it in the two days they had before they took off but then just couldn't get to it and we're going to come out at the first of the year. So I waited, and now they told me they won't help. That's a crazy attitude because with the other people who moved to Austin, it's quite easy that someone may come here with a boat from somewhere else and the fact that they won't service it because they say service it although they are the licensed dealer here and after they had told me they would it disgraceful

    My husband and I went into South Austin Marine on Saturday, July 11th determined to find a boat. We…read moremet Michael Pempsell, who showed us all of their boats. We found a 2015 Byrant Spreranza that we loved. We started the buying process that day. On Monday, July 13th, I met with Michael to finalize buyer's agreement and give him our $500 deposit. Michael said he would contact me later that day with a time to do a test drive and familiarize us with the boat. I reached out on Tuesday, July 14th, as I had not yet heard from Michael. He responded saying "We had a mix up on deposits on this particular boat, I'm in the process of getting to the bottom of it and was going to relay back to you after." We never heard from Michael again. On August 1st, I reached out to the CFO, Wayne Black, to tell him about our experience and to help mend the relationship before I left a 1-star review. It has been over 48 hours with zero response. While our initial experience with South Austin Marine started off well, it has ended most poorly. To have a boat (I put a deposit on) be sold out from under me, is one thing. But to have the company provide zero communication, essentially stonewalling me, is appalling and infuriating. While I will not be doing any business with them, hopefully this will allow the staff at South Austin Marine to learn a valuable lesson - communication, even when delivering bad news, is important. The total silence reveals a lack of integrity that I will never support.

    Tela Boat Carpets - boatpartsandsupplies - Updated May 2026

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