Scheduled Labor Muscles for our house move March 11, 2023. They showed up on time with 4 guys in…read morecrew. The (very polite) guys worked hard and were quite efficient loading the rented U-Haul truck. Took them about 6 hours to move the whole house. I'd give them more than 3 stars if it wasn't for some quirks along the way... 1. A rented U-Haul truck is not the sign of a licensed PA mover (see PUC's website) https://www.puc.pa.gov/ 2. All legit movers must have PA license and insurance, if they don't have it, don't use them (they are called "gypsy movers") 3. Don't use anyone who demands money upfront... Another warning flag. Labor Muscles required me to pay 50% down upfront, then charged me the other 50% PLUS $900 extra I didn't agree to! Rather than endure a legal issue we just paid Steve Pentz, the owner... and walked away.

I had Labor Muscles scheduled to help my son move into a 2nd floor apartment this past weekend. I…read morereached out and scheduled with Steve early in the week. I explained that we were moving my son from a bi-level house to a second floor apartment and I am not physically fit enough to really be of any assistance with the heavy furniture that he has. He advised that he would be available for 8 or 9 AM and gave me a verbal proposal for 3 movers, asked for the old address and the new address and an email address. He said he would said an invoice and I would need to give a 50% deposit and the rest would be payable on moving day. No problem, except by Thursday I had never received the invoice. I reached out and he explained that I hadn't provided my email address, but he would send it as soon as I did. My mistake, and I sent it right away. I also asked him for pricing to include a truck, which he verbally provided. I never did get the invoice, so I texted him and advised that at this late date, and with his agreement, I would just pay cash on moving day, which he agreed too. 6AM on moving day I got a text from Steve asking for confirmation that we were still on. I advised that we were. He explained that he was down a truck and with that he would be down a mover, so they would be able to deal with that, but he was dropping his charge accordingly, which I appreciated. 8:30-8:45 rolls around and still no movers. I reach out to Steve and he advises that he won't be there until 10 AM, as he had to get the truck. I accepted this change, but advised that doing the move later would just be hotter (it was unusually hot and humid this past Saturday). He understood, but since I was intent on sticking to the 3 hour window, he did not feel it was going to be a real issue. Then at 8:54 I got a call from Steve cancelling all together as now his second truck broke down. I'm not sure why he wouldn't chose to rent a Uhaul in order to keep his scheduled work, in lieu of cancelling last minute on a customer. I personally find it hard to believe that a mover had trouble with two (2) separate moving trucks in their fleet, and am inclined to think that he decided he didn't want to be bothered. I chose Labor Muscles because of their numerous 5 star reviews, but I am sorry that I did. They were not dependable for me. This could have been an anomoly for this business, but if you absolutely need to know you have a mover that will show, you should keep looking. Luckily, my son had a friend come in from New Jersey (3 hours away) and they were able to get the heavy furniture moved.