this salon used to be the place to go. it always felt so warm and welcoming - the kind of place you actually look forward to visiting because the staffs smiles made your day. ive tanned here for a years, but a few months ago i switched to another salon, simply because i no longer feel appreciated as a customer. i shouldnt feel like a burden for coming in to do something i pay for.
dont get me wrong - the girls upfront who seem to be working ALONE most of the time are wonderful. theyre always cheerful, hardworking, and provide excellent customer service, even when theyre clearly overrwhelmed. ive watched them trying to check people in, clean beds, and still greet everyone with a smile, all while the 2 older employees sit in the office. ive even seen them peek out, see the girls struggling, and go right back in.
i dont pretend to know what goes into running a tanning salon, but common sense tells me emails and sales tasks can wait a few minutes when us customers are lined up. a GOOD manager should be setting an examples and stepping in when help is needed.
the 24 hour rule which i know is the law however, makes it inconvenient for people who work varying hours - again, not necessarily the fault of the front desk staff, but it becomes a inconvenience when help is short and the higher ups choose not to step in and speed things along.
the very few times ive been waited on by these 2 employees, theyve been rude and overly pushy about selling the most expensive lotions, which comes off as more of sales pressure than customer service. theres no "hi, how are you today?" - just an aggressive sales pitch that if you decline, is followed rudely by "what bed are you doing and how long?" its dissapointing, because this place used to be different.
i dont typically write reviews, but i truly miss the atmosphere this salon once had. the hardworking employees up front deserve better leadership and role models. i truly hope Tim Grindle takes a closer look, because with the right changes, it could be great again... read more
