1. Team Freebery - EXP Realty

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Wilmington, DE

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Team Freebery - EXP Realty

5.0 (1 review)
Open • 9:00 am - 8:00 pm

Services - Team Freebery - EXP Realty

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9 years ago

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White Robbins Property Management

White Robbins Property Management

(7 reviews)

I was moving from the Bay Area in California to Wilmington, Delaware and had a real estate agent…read moreshow me around rentals while I was in town for 2 weeks. I saw a great looking apartment, filled out an application, and was accepted. That's where it all went downhill. Beware of White Robbins Property Management Company. They will drag their feet, ignore your maintenance requests, act like you are bothering them. It seems to take at least 4-5 texts or emails to get 1 issue taken care of. So many broken items in the apartment when I took occupancy and White Robbins was very very very slow to set up repairs and always questioned if something was actually broken. I had just taken occupancy! It's been a very frustrating experience dealing with this company and my advise is -- if you can find another property management company, do!

I have been living in my rental for 5 months. I have roaches and centipede in the kitchen and the…read morecompany will not do anything about them. They post bills to your account, and I have never been able to see the bills they post. When they post the bill it shows up as LATE! on the day they post bill. I have to call every month to get Stacy to email any bills posted to my account. I am ready to submit a complaint to the Delaware Real Estate Commission on White Robbins Account p! Stacy and the Trucker (the Broker) are both rude and treat tenants like SH*T. I would suggest anyone looking to rent from White Robbins Property Management - YOU SHOULD MOVE ON unless you want to be calling every month with issues that do not get addressed. The customer service and management get a 0 rating. I will never use this company again!

Capano Management Company

Capano Management Company

(14 reviews)

Our townhouse community went downhill since this company took over. I tried to excuse the multiple…read moretimes they overcharged us on rent or other charges due to the initial transition but it seems to be a long-standing, repeated occurrence. I need to keep a sharp eye on my invoices so that I catch the over-charges when they happen. This company has a very high turnover of office staff, while the previous company kept the same wonderful employees for nearly a decade. Every new person who works in the leasing office seems great but they don't last long. This results in frequent chaos of the daily operations of the community. Lately, I can't even get a live person on the phone and am not getting responses after multiple emails, phone calls, and messages through the resident portal. Things have reached an all time low as they can't seem to keep up with the very basic task of running the trash compactor, which is typically as simple as inserting a key and pushing a button. On multiple occasions we have had about an 8 feet wide area outside of the trash compactor that was piled with garbage. This place that I used to love as my home is now an embarrassment and a hazard. One of the nice amenities here used to be the indoor pool but now it appears to be a health hazard with mold growing on one of the ledges and the water having a murky appearance it never had before. The company also raised rent by $300 per month in one shot when they initially took over. They also demanded copies of everyone's birth certificates, which legally they are permitted to do, but is not normal, and felt very intrusive and questionable. In all of my years of renting, no one has requested these documents.

It sickens me to read all this horrible experiences people have had to go through and it is exactly…read morewhat my family is going through with Capano right now. Not only did they hold our deposit of $1,995 but they also slapped us with an additional $880 for carpet replacement and kitchen countertop. The same Jessica that I seen mentioned in the comments ripping off peoples hard earned money...

Team Freebery - EXP Realty - realestateagents - Updated October 2026

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