We had a outdoor sink clogged up and Justin and Ty showed up ready to scope the line with a camera and located the clog and removed it immediately! Very friendly and quick and reliable service! Will ALWAYS use this company on the future as they do more than just plumbing! Thanks again for saving the day. read more

This company is amazing, the scheduling of all the company's to complete a project is just amazing. Will continue to recommend this company!!! read more

The rant.... Requested a quote on updating bathrooms in the house. When quote came in it had several major errors (misunderstandings ) in the specifications. Spoke to person who quoted, he said he would have a new quote next day. No quote. Two days later I called the office who promised to call back. No call so two days later I called salesman. He said they would be sending a quote next day, No quote. Called office, They promised resolution by day's end. They did not call. I gave up. One case where persistence was a waste of time. Needless to say, I gave the job to someone who was responsible and responsive. read more

Farrell Roofing, Inc., of New Port Richey, FL installed a new barrel tile roof on our home in January, 2017. Three months later there was a leak in the master bath. The job took two callbacks to repair. June 2018 we reported roof leaks to Farrell Roofing in the living room and master bedroom. Farrell Roofing came out to repair. The service tech asked "who did the roof?" Our response "Farrell Roofing." The service tech informed us that the flashing was IMPROPERLY INSTALLED around the fireplace. Stucco was NOT installed to cover the new flashing that resulted in leaks around the chimney. Farrell replaced the flashing and new stucco around the chimney. Farrell Roofing returned several weeks later to mortar the rooftop. Throughout the process of the original installation, roof repair in the master bath, roof repairs above the living room and master bedroom phone calls were NEVER returned. We had to be responsible for all follow up calls. Service techs showed up without scheduled appointments. During the process we asked an office service representative on several occasions to have Mr. Steve Farrell to call us. Mr. Farrell NEVER called us. Poor quality, poor customer service, and lack of communication starts at the top. It is clear that Mr. Farrell and his company, Farrell Roofing Inc. do not care about quality workmanship, follow up, or customer service. We have a new roof that is approximately 18 months old that has already had three problems/leaks. At the end of the project the master painter showed up without a scheduled appointment. His supervisor was responsible to schedule and confirm the appointment with us. The master painter, Jack M. was very professional and did a very good job. Extremely Unhappy Customer, read more

Team Farrell was supposed to repair some water damage in my dining room. They were paid in full for the job. In general, the job was OK (just OK, not good or great). They left a recessed light dangling from my ceiling. They keep saying they will come back to fix it and never do. As soon as I paid them, they stopped prioritizing me at all. At this point, it's been more than a year and I'm just going to have someone else fix the light. read more

These guys are not dependable. Not sure they know what they are doing. Took two days for a one day job which was promised and closed an over the oven microwave vent with wood and shingles. Then they said they would come today to fix their mistake and never showed up. If you need a roof these are not the ones you want. read more

I want to thank Team Farrell for the incredible job they did on my bathroom and bedroom, I had a water leak in my concrete floor nobody could seem to find it ! Steve Farrell and his team found the leak worked with my insurance company, got everything set up and done very impressed I highly recommend Team Farrell read more

If I could give a zero star I would. This has been the absolute WORST customer service and experience I have EVER had. Starting with the beginning. Roy came to my home and gave me an estimate for my 300 sq ft. flat roof. His estimate came to $1,800 plus wood replacement. When I asked what the possible highest amount the wood replacement could cost he told me $150-$200 for the size of my flat roof. Totaling $2,000 for the highest. Roy did not let me know he was here, I found out by hearing him walk on my roof. (I work from home so I am always here). Then I call to schedule them to come out and replace my roof. My appointment was for 4/1 @ 8:30am. Alicia from their front desk, called me on 4/1 @ 8:47am to tell me they were not coming that day "due to weather" which the weather was beautiful. So we rescheduled for 4/3 @ 7:30am. On 4/2 @ 3:30pm Alicia called again to tell me the crew was 45minutes away, not making sure if it was okay with me or not, because they had a job too big on 4/3 to come then. So then the crew to drop off supplies gets here and drops it off in my driveway without letting me know. Then the crew to do the replacement shows up and I hear the thumping, finding out they were starting without letting me know, once again. The crew did not properly display the permit until I had to tell them too. They did not place my gutter back how it was found. Nor the wires on the outside of my home. The third crew came back on 4/3 to finish the job, they were actually pleasant and let me know they were here. BUT did not let me know when they were finished. I then get a call from Alicia to go over my total with me. The total came to $2,209.00. My issue with this was Roy as I mentioned told me $2,000 was my highest possible cost. I asked to speak with the manager, she had to call me back. Tina (the manager) called me back, starting with an attitude, told me she would reduce my price by $40. That was fine with me. I then asked if she could take my payment over the phone, she told me my total was $2,255.76 after the 4% convenience fee. I told her i was not aware of that fee. She told me it was placed in the contract. I then got out my contract in which states there is a convenience fee, but does not state what percentage. Again, fine by me. What was not fine with me is how she went on to tell me I was lying about what Roy told me, because her "boys" would never do that. While screaming at me and talking over me. Telling me if I cannot afford it I shouldn't have had it done, it's not her problem, I'm a liar, and hung up on me. When I called back Kris answered the phone, she was pleasant and professional. Although, Tina speaking VERY inappropriately about me in the background was not. Kris gave me the information of where I go to make my payment. I REALLY wish I would have listed to the reviews about bad customer service, them leaving trash around and disrespecting people's homes and property. I will be sure to never use them again and to ALWAYS continue to share my experience with everyone I come across. read more

So yet another call for them to come out and take care of my window, of course no reponce, so now I have no choice but to call my Attorney,8 phone calls later, now my Attorney will handle it. read more

Where to begin...face to face everyone is super nice with a can do attitude. However, once the work begins - which was a really, really long wait, it's very disappointing quality with many times of us (my widowed mother, and my sister and me) asking for work to be corrected or completed (painting, wall boards, finishing edges, etc.) Don't get me started on the tile floors that were wrecked and patched up/ and not fixed, or the sink faucet that was budgeted for a nice quality and they installed a cheap bathroom model in the kitchen, and the hot water heater that doesn't connect with the aformentioned sink or dishwasher... it just goes on and on. read more

Farrell instaled a new roof Aug. 2013. Very impressed as to how they arrived. Several people and trucks. Project completed in 4 hours. The cost was $600 higher because of wood needing to be replaced. My problem with this is that I was home and not told of how much was going to be done. They did take pictures but 2 photos were of the rotten wood. Everything else was of wood already replaced. With 14 mens scraping off the old roof I do not know if they caused damage of if the wood was actually rotten. No before photos only after. They did compromise and split the difference. Stating taking before pictures would be time consuming. A white roof installed. Even with them coming out 3 times there are several areas of tar and no grannuals. It looks bad. Two nails found in my pool. They did not remove the rust mark left behind. And several nails found on deck, driveway and downspout. read more

WARNING......do not use. 0% customer service. Unprofessional and unethical. Choose any other service but this one...save yourself the headache. read more

They blew me off after discussing my project scope of removing and installing a new vanity. They said they'd provide me a price but blew me off altogether and never heard from them again. terrible way to do business, be aware of these people. read more