I dropped by this RBC branch a couple of Saturdays ago. Specifically, I used the drive-thru ATM…read more This branch is located at the southwest corner of Markham Road and Sheppard Avenue East. After I had picked up some takeout for dinner, I came over to this drive-thru to use the ATM. This branch used to be across the street, on the northwest corner of the intersection, next to CIBC. I always found it interesting seeing two banks next to each other with drive-thrus. They have finally been separated. I liked the lane as you approached the ATM. It was roomy and nicely designed. There was a car in front of me. When I got to use the ATM, the experience was great. I made a cash deposit. The machine scanned my bill correctly. I had a great experience here. I don't bank often with RBC. When I do and am in the area, I'd return to use the ATM again. (64)

Rude, unhelpful and under-qualified…read more Aesthetically this is a nice branch. My family financial adviser has been working here for many years so we frequent this branch. I needed to do some investment redemptions for brother hence the visit. For context, I've worked in retail banking as a teller and advisor for many years so I have a much more critical eye. I've worked for TD Canada Trust and we've adhered to a high standard of service delivered to our clients. Anyways, the advisor that saw us (I'll keep his name confidential... since everyone needs to work) was not warm, not welcoming and had us sit in silence as he rebooted his computer. It was very awkward. Then he proceeded to tell his that he didn't get his lunch because of back to back appointments... We needed to redeem a GIC - basically child's play but he didn't know where to find the transactional breakdown of the investment and had to cal customer service. My brother tried to explain to him how to find it because he was here a week ago and the advisor kept talking over him, it was just rude at this point. I also asked him about some fee reversals that were valid and he bluntly said that they don't do that. When I said that I worked for TD and it can be done under these circumstances he said "this isn't TD". After a lot of back and forth he went to get his manager to complete our transaction and came back to say that the manager isn't in and we should go to another branch. I was livid, we just wasted 1.5 hours here with this rude and confused man. I asked for an appointment with the manager for the next day and he refused. Saying that he couldn't do that... again another request that was possible. Needless to say we left unsatisfied, unfulfilled and disrespected. I've never received such bad service from a financial advisor.

Always low on staff . I am a frequent client and always…read more just 1 or 2 tellers are working there and always a big line up and I need to wait more than 29 minutes in the line .

Service at this branch can be fast if there isn't a huge lineup. Usually I've been able to take…read morecare of all my banking needs at this branch. They are friendly courteous and ask you have a nice day as you leave. They are open late on Thursday's and Friday's

The wait for a teller was longer than expected. The line moved rather slowly…read more Teller was courteous and seemed fine. However, I later discovered that the teller had deposited my money into the wrong account. It took me a very lengthy phone call to TD Canada Trust Easyline to figure out what had happened, to locate the money and fix the teller's mistake. TD Canada Trust service is usually pretty good & I appreciate that they eventually fixed the mistake. My banking experience at this branch was definitely one that caused more problems than it solved. If I hadn't been checking up on the account, the mistake would not have been identified (nor fixed). When banking here, I'll need to double-check everything the teller does.

This is definitely a personable branch. Well staffed with well trained people but they always make…read moreyou feel very welcome and address you like a neighbor vs. just another account number. I periodically have used them to cut checks in US Funds or to handle unusual situations that I can't do on line. They are always prompt either at the teller or to, if needed, sit down with me in an office. While I often avoid talking to strangers, there don't seem to be any strangers at this location. Other banks could take some lessons from this team!

Seeing that the last review was done in 2014 and it was only one star I thought I'd share my…read moreexperience. We've only opened up an account with RBC within the last month so they have a policy that when if you have a new account, the funds for a payroll check are not suppose to be available the same day you deposit it. However, my hubby's employer also banks with RBC so after lengthy discussions with tellers from different branches and often consultations with the branch managers AND providing additional ID besides our bank card, we've been able to cash our checks. Another inconvenience we've encountered at other branches is they would run out of smaller bills WHAT?! You're a bank, you're not suppose to run out of small bills. It was a Tuesday morning and we happened to be having breakfast on Queen Street East so this branch was the closest to us. Hubby and I walked in expecting a line up and a long drawn out process so I was looking for a place to sit and get comfy. There was no line up at all. We were greeted by a friendly teller who cashed our check and gave us small bills and coins without any fuss. No providing extra ID, no calling the manager, no "I'm sorry I can't accommodate your request". Beautiful looking branch inside and out, no line up on a Tuesday morning, fast and efficient teller definitely a branch we're returning to.

I have dealt with this branch (my home Branch) for some 47 years or so, both for personal and for…read morebusiness needs. While there have been a few occasions (mostly my own doing) that have caused me consternation I remain a client (and a large RBC shareholder), because the business is well run(for a bank) and this branch in particular, works for me. I do not go there much personally now as we have moved downtown so I do most of my day to day business with an RBC downtown branch(or online). I can say that I still know some of the staff (they do move on) and my long time advisor there. She has always been great to deal with, can figure out how to get a 'thing' done, and will tell me directly when she can not. RBC interest rates are not great, but buy RBC stock, it is quite liquid and pays 4% dividends. I will name this Advisor because for for going on 20 years she has given me and others great, and constantly excellent service. Go see Joanne.....

This is a TD facility yes but it does not have any tellers there. If you're looking for US dollars…read moreyou can't get it from the employees here since the employees are only advisors. These advisors speak up to 10 different languages and specialize in personal lending (including mortgages), investments, financial planning, and various new accounts. In this branch it may seem like a lounge at an airport rather than a bank because it doesn't feel like a bank. There are even coin machines that will accept loads of coins and deposit directly into your TD account as well as an ATM that is interactive and will give you denominations of your choice down to 5 dollar bills. The hours are also later like some TD branches, up to 8pm on weekdays.

I visited this branch at the first bank yelp event!…read more The branch in itself is quite different with no tellers and only advisers. The staff was very friendly and bank manager Andrew was just awesome! You can follow Andrew on twitter or send your comment through yelp... As there are no tellers, there are state of the art machines to deposit you money and pay bills. They also take coins. The financial advisers are well versed in various languages and specialize in leading, investments and financial planning...just to name a few.