I have been a long-standing member of Delaware Alliance Federal Credit Union. My Dad, a general…read moremotors retiree, encouraged me to join and save at a young age. This advice has allowed me to establish credit, save for a Christmas club, and most importantly, show my daughters how to manage money. The personal service has always been professional and exceptional! The staff took the time to sit with my daughter and I, advise her in purchasing her first car, share the importance of good credit, explained interest rates, and paying on time! She recently paid off her first car. Today, after searching for months, my Husband found the used vehicle he was looking for. We called DE Alliance and Megan was not only professional in her service, she rearranged her schedule, waited for my husband to arrive and contacted me by PHONE! (She called me!) We chatted on the phone and it was so refreshing to speak with someone that feels like a friend instead of a computerized phone service! Thank you Megan, and DE Alliance staff, for providing years of professional, friendly service, and educating your members, and now members children, in finance and credit!

Had issues trying to get into online banking, after a trip to Fox Run with no resolution and…read morecontacting customer service with no resolution I went into the Basin Rd office and was helped by Ernie. I can't say enough good things about him. He had me in and out and back online in no time. Thanks Ernie!

Rude tellers, slow service. Not much else to say about this particular branch. I find it odd that…read morepeople in positions that are being phased out by automation can still be so aloof and impersonal while at work.

This bank advertises that its name means 'We Stand For Service'. Hardly. I'm a longtime customer,…read morebut no longer. When I use their phone application, visit an ATM and use their website to check my accounts, I will get three different balance numbers, none of which are correct. I'd already decided, based on the fact that they're a bank that can't do accounting properly, that I need to move my accounts. But oh no, they couldn't let it go at just that. Today, in the middle of the coronavirus panic buying, I stopped at a local retailer to get a few comforts. While trying to pay for $33 of goods, they threw up a fraud alert and locked my card and accounts. And this at a department store that I frequently shop at. In spite of responding to a text message and being told I had to wait two minutes for my card to be unlocked, it wasn't at the ten minute mark. I had to call and talk to customer service and being assured it would be unlocked in ten to fifteen minutes, it wasn't. I had to go to an ATM, get money out and pay with cash. The customer service agent said that this is a normal fraud procedure. Despite the fact that not six months ago they let a fraudulent charge from INDIA go through for multiple hundreds of dollars. No more, WSFS. You've lost me as a customer and I'm going to advise all of my friends of your shenanigans.

my tax return software was hacked and the hacker changed the bank info to send the tax refund to…read morethis bank. upon talking to the citibank representative at first they claimed they couldn't find my name on any accounts. however the irs has confirmed this bank got it. so you are willingly holding money from a person that does not have an account with you from another state. it is sickening that a corporation will let greed get im the way of doing whats right. everytime i try to call i get an automated message that hangs up. mistakes happen but you people wont even pick up the phone. ridiculous. all the one star reviews make perfect sense.

My husband died with a balance of $287. Within 10 days of his passing I called to close the…read moreaccount and tell them I would pay off the debt. Within 10 days of my contacting them, they turned the account over to a debt collection agency. They contacted me twice Within two weeks to see when I would be paying. Great customer service. Tremendous compassion. All that for under $300 when I said I would pay? He hasn't been dead that long and I still have not received the insurance money. There are far better options out there with better business ethics than CitiBank!

Such a great and easy way to get low interest financial services. I strongly recommend you join if…read moreyou are eligible.

From the owner: Contact us for all your loan needs.read more

Horrendous. Less than one star. Six plus weeks and counting--called because of a death and wanted…read moreto pay off card balance. Was immediately locked out of the account and told to submit death/probate papers (which I did). TD Bank reverted the autopay to an old account rather than taking funds from estate account. Folks at the "old" bank let me know that TD was trying to withdraw funds from a closed account. I called TD, gave them correct account info (AGAIN), they got their money and charged me a late fee. Called to remove late fee and arrange for a second/final card payment. TD staff couldn't talk to me because I wasn't authorized and they couldn't find death paperwork or probate papers which were mailed to them a month earlier. TD suggested I drive to a branch in a neighboring state and submit papers in person if I wanted to resolve the issue. I went. Branch said they couldn't access the info or fix the issue. Branch faxed the paperwork to their "credit" unit. A phone call confirmed receipt and I was told they would straighten everything out in 24-48 hours. Six days later, the credit unit says they don't have the paperwork and can't help. That the final card payment is now in collections and a second month's late fee is owed. Over the weekend, TD did send me an email--addressed to the decedent. The first sentence read "We're always looking for ways to better serve you." Really? Here are just a few suggestions: (1) don't lock out accounts until the paperwork arrives, (2) reduce caller hold times to 5 minutes or less, (3) don't tell me to call back when you can't resolve a problem--get the answer and you call me back, (4) put managers on the line when requested, (5) don't say you cannot provide a copy of a credit card statement (because you don't have the necessary paperwork....which was submitted twice) and then ask for the balance to be paid over the phone, (6) provide email addresses--I have no problem submitting requests in writing, (7) LISTEN to what a caller is saying, (8) stop passing calls off to others who cannot answer questions either, (9) get info, call customer back, even if it is just to say you are still working on it. I have accounts at a credit union and other banks and in 50 years have never experienced anything as screwed up as TD Bank.

This bank is a fraud. They don't answer the phone so you have to call another bank only to get a…read more888 number to call and then you have to go through a bunch of options and then when you select one you have more options to go through. You get a call bank and put back on hold and when you finally explain the problem you get told that you need to be transferred to Recovery Dept. After explaining again the person puts you on hold and then you get the recording again on entering checking or savings info, etc. She never came back. Personally I give it a "0". I am sending all this info to both the BBB and to the federal government who is waiting for my response. Thanks for nothing TD Bank, so glad I don't bank with you........you are useless

I love every employee at this location. They are all knowledgeable, some bilingual and all there to…read moresupply your every need, with a smile. There is a location closer to me but I purposely pass that one by to go to this location because the customer care is night and day. In fact, I have no idea how the nearer locations service is because they have a front door greeter who acts more like a stingy hockey goalie. She wont let you pass and everything you say you need, she says they don't provide. Take the extra 10 minute ride. The employees here are all worthy of employee of the month. Banking needs with a family feel.

This is an amazing bank from the tellers to the officers. We left M&T because of non attentive…read morepeople. Shout out to Sarah Rouches and Odette Parker who are always helpful and friendly. Chris B