Beautiful new bank with amazing customer service. Always someone there to help you and theres never…read moreany long lines which is really nice !

Their Private Client Banks are OK but not quite Swiss in nature. I tried to take some pix of this…read morenew branch and an idiot came rushing out and said, "Oh, I'm sorry, but we do not allow cameras in the bank." What a joke! This location has "new car smell" and some very helpful machines on the floor of the bank where you expect to find a teller's booth. Mercy me, should I alert the Bank Teller's Union?

I HATE walking into this bank. they are the WORST and although I bank with chase this branch has…read morethe worst vibe and customer service they all look like they're bored and sleepy. They have no leadership there, everyone that works there is so blah. ive been banking with chase for my personal and my business and they still wouldn't help me to have a card replaced for fast delivery the guy needs my $5. gross i can't believe this is my bank

Quick and easy process! Love it!! I will use the at any time! I've been to two locationsread more

From the owner: Grove Bank & Trust is South Florida's community bank of choice for people who want convenient…read morebanking and superior personal service. Local Management. Swift Decisions. Experience the difference at Grove Bank & Trust. You will love our friendly knowledgeable staff, surcharge free ATMs at all Publix Presto. ATMs, online banking, online bill payment and mobile banking.

Never enough bankers. Always ridiculous wait times for the simplest of tasks with barely a line of…read morepeople. Everyone is nice but the location is clearly mismanaged. Very frustrating experience the majority of visits to this branch. Not one star just because most tellers and bankers are at least nice.

Slow service. More officers than visitors. Still waiting…read moreover an hour for a 2 min appointment. People being seen without regard for signup sheet. Appointment system is stupid. Hate this bank. Loath this branch.

Great bank with great service. Best in the area by far. Never a wait. Excellent facilities.read more

Very nice staff polite luxury bank clean it looks different than a bank you feel like your in a…read moreluxury travel place the staff amazing recommend this for your bank...or if you want to change your check it's only $5 fee if you don't bank with Popular Bank witch is not bad at all...

This bank, which services the local businesses and the Williams Island and other surrounding condo…read morecrowd, is located on a busy boulevard. But it is really not the best in terms of user-friendly features and accessibility. While it has a drive thru, it has no ATM drive thru. The ATM, rather, is located in an unexpected place (the street-facing side of the building). It is probably put there for visibility (read security) purposes but a newbie may never know and no one really likes to park and get out to use an ATM.

No wonder this BAO has 1.5 stars. First, good luck finding parking. After half of tank gone driving…read morearound, finally got to the lobby. After telling the guy in the entrance I needed to notarize 1 document, he told me I had to wait one hour. He even told me I should go to another place. Nice pink shirt, though... I've been a BAO customer for more than 20 years... I can tell their service had been deteriorated in recent years...

Best bank in the area. The people are great, the branch is run extremely well, and there is never…read morea long wait time.

Terrible service. They send home for confirmation of the address, and after you lose two hours on…read morethe road, they ask to shield and open it in the application. And why did I go and printed it? They transfer responsibility to their colleagues when they do not want to answer questions.

very busy branch .,, yes some time there is a big line but the service is great, run by great team…read moreleader Ruben .,, just recently started doing Merchant service with them and if I have a problem they always best at fixing it ...,,, there Merchant rep is one of the best in Florida his name Leonardo Peralta just Awesome !!! 5 plus stars !!!

Extremely disappointing experience with Bank of America…read more After maintaining both personal and business accounts with the bank, I suddenly received notices that multiple accounts were being permanently closed. The bank provided no specific explanation of what transaction or activity caused the decision. The letter only referred generally to federal regulations and "activity in one or more accounts." When a bank makes such a serious decision affecting a long-standing customer, I believe the customer deserves a clear and meaningful explanation. What disappointed me most was the level of service. Instead of someone reviewing the relationship, explaining what happened, or asking for supporting documentation, I received a generic notice stating that the decision was final. I am fully prepared to provide documentation regarding the source and purpose of my funds, including personal and business transactions, but I was never given a meaningful opportunity to do so. For a financial institution of this size, I expected much better communication, transparency, and customer service. Based on my experience, I would not recommend Bank of America to anyone who has significant personal or business banking needs.

Although there was a very long wait due to high volume of customers I had an extraordinary…read moreexperience. The automated check-in process was easy, two easy steps after scanning the QR code located on top of the table. The system showed me how many people were waiting and my number on line. There was many other customers that had made appointments so the waiting time was about 30 minutes. I was assisted by Miss Nicole, a very elegant distinguished and knowledgeable banker. She was not only courteous but also very professional. I requested information about the new bank products and my concerns, she helped me and assisted me in a very efficient way. During my wait I noticed there were only two tellers available but they were very friendly and attentive to all customers!

Avoid this location at all costs. Extremely Long wait times and when you do receive assistance,…read moreCustomer service is terrible.