We were in and out of the ER in less than an hour for a broken collar bone. Staff were kind and…read moresuper helpful. Very thankful for all of them

I had a total hip replacement 11/24/25 excellent Doctor and mostly excellent care. In 2016 and 2017…read moreI had total knee replacements again mostly excellent care. But this facility and its operating procedure has drastically declined.I had to go to the ER the day before Surgery for a blood draw between 8-10 am arrived ,doors locked dirty entry ,finally got a response and the blood draw area was very unkept and dirty .When I enquired about the condition ,the tech was in agreement and said their cleaning guy did not show up.My remark to staff was ,no backup plan? After new hip surgery my first encounter with the bathroom was horrific and painful,no handicap toilet and once I got seated my care giver had a call to attend to and left me for 15 minutes my granddaughter helped me back to my bed. I was assured medications would be available and encouraged not to run out and reorder when I was getting low.That was a Joke ! Fri 11/28 facing the weekend I called to refill the meds at 1:30 in the afternoon they were closed.Monday morning I received a callback and was told it was ok I actually could not get a refill till Monday anyway.I am 80 years old and this is not the way this facility was in the past nor is it acceptable now.

The doctors here are amazing. I always arrive early for my appointments and have been taken back…read moreimmediately nearly every time. The staff are friendly and well organized. I love not having to sit in a waiting room with contagious illness all around like other places.

This billing office is extremely rigid. I called and set up monthly payments. My husband had a…read morerecheck and the receptionist told him there was a balance that had to be paid. He paid it not knowing that I had set up payments. When I called and spoke to the office manager, Gail, she said they could not do anything. It is the job of the receptionist to "dun" people for full payment, regardless of any previous arrangements. There are other orthopedists in OKC without having to go thru this rigid billing office.

Terrible dr wants to ignore everything you say or ask and said my leg could never be fixed. Well…read moreit got fixed and now im in zero pain thank you dr small. Robert german shoud be disbarred for being the way he is!!!