Last June, I had a section of our hardwood flooring replaced on the main floor of our house. We opted for a darker colour of flooring with the intention of staining the remaining flooring to match and went with one of your products. The flooring was installed by Taylor Flooring in Dartmouth. Immediately following the installation, we were happy with the initial results. The staff at Taylor Flooring were great to deal with and the product looked really nice. Unfortunately, within about a week we started to notice that many of the boards were peeling on the edges. It seemed really strange and although disappointing, it wasn't a huge issue. We have a number of dogs so expected that the floors wouldn't stay perfect. As time went on, we noticed more and more peeling. There didn't really appear to be anywhere in particular that this was happening; it was in the traffic areas, but also in low traffic areas. By the time January rolled around, there were a few areas that were really standing out as issues. At this time, we decided that we were going to connect with Taylor Flooring. In March we sent a message attaching photos of the issue and was then forwarded to the warranty department. An employee from Taylor Flooring came to the house, looked at the flooring and took some samples. A number of weeks later I received a notice that the manufacturer had indicated that they had not received any other claims on that flooring finish peeling and that they had determined that our peeling was due to "environmental causes", which couldn't be explained. As this peeling began happening within a week of installation, I presumed the environmental causes they referred to are regular family use, which seemed unacceptable. The employee from Taylor Flooring noted that they could send another technician out to see if there was anything that Taylor Flooring could do. After that visit, they determined that there was nothing they could do to repair the flooring. It was mentioned that the cause of the damage was from water. The problem with this is that I do not use water on the floors. Even if I did (which I do not), should hardwood flooring look like this once touched by water? If so, it is obviously not a very good product. We have hardwood flooring throughout the remainder of the first floor, and have never seen this type of chipping/peeling before. The reasons given to associate the damaged flooring with environmental factors (i.e. water) remain unclear and I am not satisfied with the transparency of the process or the unwillingness to substantiate claims made to date. The fact that both the manufacturer (Preverco) and the installer (Taylor Flooring) have decided to blame faulty flooring on water is mind boggling. I wish I could say that the service we received from Taylor Flooring at the pre-purchase stage continued through once they received payment. Unfortunately, it does not. I am very disappointed in their lack of concern over this product's durability and am doubly concerned over their need to blame the normal household usage for the immediate damage that occurred after installation. read more

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I order two kinds of back splash tile for my kitchen through Taylor Flooring in October. It's now December and the product is still not here. First I delayed installation because I was waiting for one kind of tile to arrive, to find out 3 weeks later it was here all along in their warehouse. Then I booked an installation and stayed home, only to have them call me that day to say the other tile that they thought had arrived 6 weeks ago was actually still in Toronto. Today I stayed home and had the installers show up, this time with the wrong size tile. It's still not clear to me if the wrong product was ordered or the wrong item shipped. But I'm told the best they can do is ship it on Dec. 23rd. Taylor seems to have no system to track orders. I couldn't be more disappointed with their response, which has been to blame it on their supplier. That might account for one mistake, but not for the constant string of problems I've encountered. read more