Didn't have a choice of taxis when I arrived at the Train Station. It's good I speak German…read morebecause I don't think my driver spoke much English. He didn't help me with my suitcase beyond popping the trunk open. I'm really tiny and had a big bag (books to sell at an event), so a little help would have been nice. Ride to the hotel was ok...uneventful. It was hard finding the place, which is not the driver's fault. It wasn't until the END of the ride that he tells me he can't take a card. I barely had ANY cash left at this point, but managed to cobble together the fare. Again, not much help with my bag at the end of the ride...but I learned the lesson to be sure to ORDER a cab that accepts cards. I got to where I needed to go, in one piece. Not much to praise so they get a 3-star.

Vom Fahrer stornierte Fahrt, einfach so. Nach Telefonat mit der Zentrale: Gab es zunächst keine…read moreErklärung. Als ich sagte das ich vor meiner Bar stand, wurde behauptet das alles dunkel ist. Allerdings stand ich 5 min vor dem erreichens des Taxi bereits vor der Bar. Erklärung der Zentrale oder von wem auch immer:"Die Bar war Dunkel...." MeineAntwort: 'Natürlich ist es dunkel, wenn ich Heim fahre" was für scheinheilige Gründe. Anfahrt 6.00 euro für nix ich kassiere auch kein Geld für nicht geleistete Diensleistung. Kein Wunder das niemand mehr Taxi fährt. Beschiss auf ganzer Linie. Fahrt lieber Uber. Da kann die Fahrt und den Fahrer bewerten und man weiß worauf man sich einlässt.

Friendly, competent and helpful over the phone . Taxi driver was really accommodating! Cannot say…read moreenough good things about car 65!

We caught a cab here from the airport because we weren't really sure about public transportation…read moreand it seemed a lot more complicated. Our cab driver knew exactly where to go when we showed him the address and port, so I would suggest just taking a taxi if you are able. We arrived a bit earlier than planned, and we were glad, as there wasn't a large crowd or line at the front entrance. Had we not gotten information from our cruise line, MSC, it may have been a bit confusing. There was one attendant who couldn't really answer any of our questions and only pointed us to bag drop-off. Some of the other passengers spoke English and were able to help us out. Once we checked in our luggage, we headed inside. It's a very large and open area, cold and without much of an atmosphere or view, other than staring straight at the side of the cruise ship. There are washrooms and a small café with minimal snacks for purchase. We weren't really sure what to do from here, so we asked one of the attendants at the counter, who told us they would call our number when it was our turn to board. Other than that, it's really just a waiting game. I would suggest bringing your own water, snacks, a sweater, and something to keep yourself occupied, as well as sitting close to where you get in line. The seats can get pretty uncomfortable after awhile, and you have to pay attention to when they call for boarding, since they weren't using any kind of PA system while we were there.

Not sure what the other reviews say since they're in German, but we had a very pleasant embarkation…read moreand disembarkation at this cruise center. The location is rather difficult to get to via public transportation, but your cruise line probably provides transportation from the airport or the Hamburg Central Train Station for a fee (we paid €10 per cabin to get to the MSC ship but the return trip at end of the cruise was free.)