Previous accountant, amazing now merged with Tushar, a huge disappointment. Tushar and tax professionals care nothing about accountability nor client satisfaction.
1. Communication with Tushar was next to impossible.
2. Follow up was not a concern
3. I asked to pay what I owe to federal and to receive Ca refund electronically, and followed with email of banking info per request
3. Again no followup, but after some prodding I received an email that taxes were completed and that I would be receiving my refund via direct deposit to my account, but that I would have to MAIL in my payment to irs.
4. Things got really fun at after this. The response after asking why I would need to mail in my payment, was that I should have expressed that and somehow I did not do something on my end, therefore I would have to mail in my payment. I expressed that's what I did and simply followed instructions and provided what was needed. Seemed weird that I was receiving money electronically but the payment was not being sent electronically. Fine, I mailed in my payment.
5. A month later no refund and I find out from the state hours later it was mailed to the wrong address :) this is of course after 2 emails to tax professional and getting the run around from the office
6. I inquire what happened, why was I told it would be directly deposited and that the states telling me it was mailed of which is to the incorrect address.
7. Response is hysterical, a form was provided on how to change the address with IRS.
Deeply disappointed, paid more money for subpar service. I realize there may be many clients but I'm disturbed that my bank info was emailed and nothing was done with it. Also disturbed by the significant lack of communication. They received prompt payment once I was told it was prepared but did not do what they said they would do.
Do NOT trust this company. If you were a client of Bobby, you will be sorely disappointed. This company should be reported to better business bureau. read more
