Même problème que Katy B, depuis la Suisse. J'ai fait un retour pour le même modèle en demi pointure supplémentaire. Ils ne déclarent pas la valeur correcte, ils déclarent une fausse valeur, ceci afin que le client ne paie pas trop cher le tarif douanier qui est prohibitif en Italie. Je n'ai pas voulu entrer dans ce jeu malhonnête, d'où (Frais de douane 100 euros de traitement douanniers ??? ) Malgré le fait que j'ai acheté une paire de chaussures en remplacement du modèle renvoyé, la facture de retour était vraiment " salée ", vraiment inadmissible, ils se moquent du client... pas commerçant du tout. Prix chaussures : 275 euros avec frais de port, remboursé seulement 107 euros, plus jamais ! Attention ne renvoyez rien si vous n'appartenez pas à l'Union européenne. read more

Whatever you do make sure you do not order shoes from this company if you are in the United States. I ordered a pair of boots that cost $515 US. When I got them I was in love with them but the cut was wrong and they would not fit around my ankles. They offered me $20 to fix them.. That would entale my shoe guy restricting the zippers. Like what shoe guy does that work for $20 so I had to send them back. I ordered them knowing that I could return them. When I returned them they charged me $167 Euros, which is almost $200 to ship them back. On their website, it said they would charge me $40 Euros. They are completely dishonest. I learned a sad lesson and I hope everyone will learn from me so they don't lose money as I did. I would have kept the boots if thety would have disclosed how much they were going to charge for the shipping back. VERY DISHONEST!!! read more