I have been visiting Cologne for almost 10 years. And always stayed with my family that leaves not…read morefar from this post/bank office. It is very different from Post or banks in the USA (which are two different places, not two in one). I give low rating because I spent many hours online trying to find a telephone number for this particular branch. No luck. How do I call you if I have to ask a question? Or I just have to go there with one question and wait in a long line to ask?This is not good for Customer Service. Phone number needed for people to call you.