Joyride is amazing I've got a half r cut and told the cutter about joyride amazing and it's also…read morecheap af I'm a kid my dad loves joyride we both love Ryan Trahans candy watch him when you have it

If you get the chance to work with Deaven, he's just a really great guy. Helped tremendously with…read moremy glasses. Even though we couldn't come to find something that worked, he tried multiple options, was patient, kind and happy to help. Always down for a good convo too. Briefly worked with Phillip too and had a good experience with him.

Great experience overall with eyeglass frame shopping. My son was paired with a representative that…read morewas finishing up helping another customer. Once her attention switched to only us she was phenomenal. They have easily over a dozen name brands. The show room is clean, but kinda average. My son found two candidates. The one name brand,, the other a generic. The price difference was high. Ultimately my son found a pair, but wants to make one addition stop.

Great customer service. Will be first visit so will update. Recommended by two friends.read more

I called to schedule an appointment for my 90 yo father but was told there was no availability for…read moreabout 6 weeks. I explained that it was a safety issue and could they please find a way to see him sooner: YES! Throughout the visit the staff and the doctor did everything they could to ensure that my Dad understood everything. (Even though he is very hard of hearing and you have to yell at him.) They deserve every star.

This is now part of the Clarkson Eye Care chain. Got glasses in Dec. Just got a bill for another…read more$170 because they didn't get the insurance approval right. Thats a 35% price increase 8 months after the fact. Manager said there was nothing they could do. No longer a local shop who cares. Just another big company trying to get every dollar they can.

Really loved my experience with studio Optix! I called for a repair on my frames, a tricky repair…read moreAND on a pair of frames no one has experience with locally other than Studio Optix. They were so helpful just over the phone, asking me to send in pictures so I didn't need to drive if I didn't need to. I ended up needing to go in and immediately LOVED the vibe of the whole place! The crew was friendly and helpful and the frames you could choose from were STUNNING. They fixed my frames completely out of generosity and kindness and I am so grateful! I am 1000 percent using studio Optix for all my glasses needs and wants!

wow what an amazing group of folks. My husband wore his glasses in the ocean and a wave knocked…read morehim over. We went to the visitor center and asked where the closest optic center was. We walked in snd Amy met us with a smile. We explained what happened and she was very friendly. She looked at his glasses and immediately said no worries, I can fix them. A man came in the room and assistanted Amy, also just as friendly. Glasses fixed. we asked what we owe and she said nothing. She saved our vacation and wanted nothing!! we put a $20 in a pig bank they have as a donation. that was the least we could do. THANK YOU STUDIO OPTIX

The Atlantic Ocean decided it wanted my glasses more than I did! We aren't even from Virginia and…read moreI figured losing my glasses on vacation meant I'd be stuck squinting for the rest of the trip. I called Gilbert Eye Care expecting I'd need a full eye exam, but all they needed was my current prescription from home (I already had prescriptions for both glasses and contacts). They got me into a pair of contacts the very same day! Everyone was incredibly kind, helpful, and understanding. They turned what could have been a vacation disaster into a quick, stress-free fix. I can't thank them enough and would absolutely recommend Gilbert Eye Care to anyone who needs outstanding service!

I was charged an extra $150 for progressive lenses. I remember distinctly telling the consultant…read morethat I wanted to order only what my insurance would pay. I paid $230 which was supposed to be half...when I picked them up ..I owed $350. How was that possible? There answer was that "someone should have called you". I never received a call and had to pay $350 to get my glasses. When I expected to pay $210. What sa ripoff. Do not use Gilbert Eyecare!

Had initial appointment in this office and was treated with respect and graciousness. Friendly and…read moreefficient staff. Dr Levine was knowledgeable and thorough. Glad I picked this office and doctor for my eye care which required a specialist. I highly recommend them.

Friendly, not pushy or rushed. Wonderful recommendations. Tia was extremely helpful with ordering…read morenew lenses for my glasses and backup pair.

Immediate customer service when I walked in with a prescription for my son…read more Located in the Lynnhaven Mall by JC Penny's. Two options for parking are garage and surface. Both free. Great selection of brands, but ultimately nothing worked. They offer 40% off prescription glasses promo now. Prior to leaving a follow up from another rep.

Unfortunately I had the worst customer service experience of my life here yesterday. As a brief…read morebackground, I've been wearing glasses for 27 years. My parents both wear glasses and we had previously been going to the optometrists and retail LensCrafters in MacArthur Center once a year every year for as long as I can remember and always have had a great experience. That store has now relocated and the closest to me is Lynnhaven Mall. I had previously walked into the retail side and a lovely woman named AJ helped me adjust my glasses that my toddler broke until I could replace them. I was looking forward to coming back to her to help me pick a style after my exam. I scheduled my appointment yesterday morning for that afternoon at 4pm. I arranged for my husband to get out of work early and watch our son to accommodate this appointment. I showed up at 3:55pm. At the front desk were 2 women one 20s/30s and one was older. The younger one greeted me and then proceeded to say and I quote "...yeahhhh we didn't have a phone number on file for you and your email didn't work so your appointment was canceled." The form did not require me to input a phone number or insurance. It even said on the confirmation email (of which I received THREE confirmations to the same email that "didn't work" for them) that I could fill out forms and provide insurance in person at the time of my appointment. They continued to tell me they could reschedule me for another day. I'm a very patient and understanding person, I don't enjoy confrontation. There was no apology for wasting my time. No effort to accommodate me. The lady beside her was her supervisor as I learned when asking to speak to someone else. She also met me with attitude, rolling her eyes and refusing to look at me, typing on her computer while I was desperately trying to seek resolution. Unprofessional, disrespectful and just downright rude. I wasn't yelling or cursing I was just upset at the situation and honestly, even a simple apology for the mistake would have gone so far. But not once did they even say sorry, in fact, blamed me saying I must've spelled my email wrong or there was a problem on my end. I received various spam emails and work emails to my same email after booking. Aside from this, I don't even understand why the appointment had to be canceled. I could've provided this info on the spot. My appointment was confirmed as BOOKED multiple times via email. I suggested perhaps there was an issue with their email host. Again met with blank stares. Disappointed is an understatement. Neither one of those women should be in a customer facing position. I'm disheartened to take my business elsewhere for my eye exams however AJ and the other gentleman working the retail side are absolute customer service rockstars and tried to help me afterwards.

I have been going to the Eye Specialist close to 20 years and my experience has always been…read moreexceptional. The whole staff from checking in, the complete exam and then check out, I feel refreshed.

Dr. Feldner and his team are the best! Everyone is professional, yet extremely pleasant and…read morehelpful. Dr. Feldner has performed two operations on me and I continue to admire and appreciate his care.

My husband and I went to Target Optical in Hilltop. We were helped by Sandra . She is just…read morewonderful. Very helpful and kind. We went there last year and she helped us then as well. Was not expecting to see her again, but was so glad she was there. She just made the whole experience fun, but with professionalism. Highly recommend her and the optical dept there.

They're not able to access your prescription if the doctor you originally saw moved to a new…read morelocation. You must call the doctor directly yourself to obtain.

I am extremely disappointed with the service I received at Costal Vision Eyes. I paid around $500…read morefor a pair of prescription glasses and had a very frustrating experience. On December 18, I went to the store with my prescription and clearly asked for glasses for distance vision only. After some time, they called me to let me know that my glasses were ready. When I tried them on, my vision was blurry. The staff later realized that the employee who helped me had mistakenly ordered lenses with both reading and distance combinations, even though I had clearly requested distance only. They told me it was not a problem and that they would send the lenses back to be corrected. I then had to wait another 3-4 weeks. When I finally went back to pick them up again, my vision was still blurry. This was very frustrating because I had already waited a long time for the correction. At that point, I started to worry that maybe the eye doctor had made a mistake with my prescription. I took the glasses and scheduled an appointment with another eye specialist recommended by a friend. The new doctor confirmed that the original prescription was correct -- the problem was the lenses made by the store. They had only corrected one side and left the other lens with the same mistake. I paid the full amount upfront, which I now regret. After spending $500, I ended up with glasses that I cannot use and only kept the frame. I also lost a lot of time waiting for them to fix their mistakes, only to receive the wrong lenses again. This experience has been extremely disappointing and frustrating. I cannot recommend this place. I am sharing my story so other people are aware before choosing this store.

Very disappointing. It's been years that I have been coming here and every single year the service…read morehere has declined to point where I no longer will come here again nor have my family come here. In this day and age. It takes someone a week and half to tell you they didn't place your eye glasses order because you supposedly have a balance that they never mentioned. Save your money and go to warby Parker