I place an order, I'm charged twice, I file a complaint, and within an hour or so, one charge is…read morerefunded, but I can no longer withdraw the complaint. I place a second order, and the next day they don't notice the complaint and cancel the second order. Okay, we'll continue with the first order... BUT 7 days go by and the first order I paid for hasn't arrived. I write to them and they tell me it was returned, even though it was supposed to be delivered to a 24-hour locker They're lying. They won't resend it unless I write back, no discount, no compensation, nothing. What's more, they offer to redo the second order they wrongly canceled at a higher price. They're shameless! If the order isn't reshipped in a couple of days, I'm filing a complaint with PayPal to get my money back and deleting HSN from my DNS so it never appears again.